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Remote It Help Desk Jobs in Pittsburgh, PA (NOW HIRING)

Blink Health

IT Support Technician

Pittsburgh, PA · Remote

$20.75 - $28.75/hr

Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health. * Support for all remote access technology which includes laptop computers ...

Blink Health

IT Support Technician

Pittsburgh, PA · Remote

$20 - $27.50/hr

Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health. * Support for all remote access technology which includes laptop computers ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & Phone ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

A.C.Coy Company

IT Project Manager - Remote

Pittsburgh, PA · Remote

$92K - $108.90K/yr

Remote - must be available to work EST hours Job Type: Full Time / Contract Work Authorization: No Sponsorship The A.C.Coy Company has an immediate need for an IT Project Manager. Ideal candidates ...

A.C. Coy

IT Project Manager - Remote

Pittsburgh, PA · On-site +1

$95.60K - $113.10K/yr

Remote - must be available to work EST hours Job Type: Full Time / Contract Work Authorization: No Sponsorship The A.C.Coy Company has an immediate need for an IT Project Manager. Ideal candidates ...

A.C. Coy

IT Project Manager - Remote

Pittsburgh, PA · Remote

$95.60K - $113.10K/yr

Remote - must be available to work EST hours Job Type: Full Time / Contract Work Authorization: No Sponsorship The A.C.Coy Company has an immediate need for an IT Project Manager. Ideal candidates ...

IBEX

Technical Support Representative

Penn Hills, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & ... Minimum of 1 year of technical support, IT help desk, ISP support, or related experience required ...

RIT Solutions, Inc.

IT Project Manager - Financ

Canonsburg, PA · Remote

$90.50K - $107.10K/yr

Remote (EST time zone) Manufacturing Industry Job Type: 6+ Month Contract The company has an immediate need for an IT Project Manager - Finance. Ideal candidates must have Responsibilities: • Work ...

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Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it help desk in Pittsburgh, PA is $22.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Pittsburgh, PA? The most popular types of It Help Desk jobs in Pittsburgh, PA are:
What are popular job titles related to Remote It Help Desk jobs in Pittsburgh, PA? For Remote It Help Desk jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Pittsburgh, PA look for? The top searched job categories for Remote It Help Desk jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Remote It Help Desk jobs? Cities near Pittsburgh, PA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
IT Support Technician

IT Support Technician

Blink Health

Pittsburgh, PA • Remote

$20.75 - $28.75/hr

Other

Posted 20 days ago

Blink Health rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

12th of 97 rated pharmacies

Job description

Who You Are:

You are a IT Support Technician who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues, document processes and procedures, and serve end-users with a positive customer experience.

What you'll Do: 

  • Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
  • Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
  • Provide exceptional end-user support for our MacOS and Windows environment. 
  • Support mobile wireless devices such as iPhone and iPad devices.
  • Perform desk moves, setups, and changes for desktop hardware and equipment.
  • Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
  • Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
  • Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
  • This role requires being onsite Monday-Friday during business hours.
  • Participate in on-call rotation for remote support on Saturdays 9am-5pm ET or 1pm-9pm ET.
  • May have to travel occasionally to provide IT support.

What You'll Need:

  • 5+ years' experience delivering end-user IT support services.
  • Experience in supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
  • Experience managing desktops, laptops, within an enterprise onsite and remote environment.
  • Experience with MDM applications like Jamf and Intune is a plus.
  • Experience setting up and managing video conferences using Zoom.
  • Experience with Amazon Connect and Zendesk is a plus.
  • Experience with IT Asset tracking.
  • Experience supporting a large user community of remote users.
  • Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
  • Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.
  • A drive to learn as you go in a fast-paced environment.

Apply