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Desktop Support Manager Jobs in Mississippi (NOW HIRING)

AA2IT

Desktop Support Technician - Southaven, MS

Batesville, MS · On-site

$17.25 - $21.75/hr

... manage support requests. Responsibilities : • Maintains, analyzes, and troubleshoots, computer ... Required : • Desktop Support (Min. 1 year experience) • customer service Preferred : • A ...

AA2IT

Desktop Support Technician - Southaven, MS

Batesville, MS · On-site

$17.25 - $21.75/hr

AA2IT is seeking a Desktop Support Technician to join their team in Batesville, MS. The primary responsibilities include maintaining, analyzing, and troubleshooting computer hardware and software, as ...

Viking Range LLC

Data Support Specialist

Greenwood, MS · On-site

The ideal candidate will combine hands-on desktop support experience with database management expertise, specifically in Microsoft Access and/or SQL environments. You'll bridge the gap between our ...

The Dutch Group

IT Intern - Spring 2027

Columbus, MS · On-site

$14.75 - $19.50/hr

Key Objectives • Gain practical exposure to desktop support, hardware setup, and software troubleshooting. • Assist with the management of internal IT systems and documentation. • Provide ...

Morris and Dickson

IT Support Technician 1

Olive Branch, MS · On-site

$19.25 - $26.50/hr

... desktop support experience. • Strong understanding of Windows 10/11 operating systems. • Basic knowledge of networking concepts (DNS, DHCP, IP addressing). • Familiarity with hardware ...

MDB Health Services

IT Systems Specialist

Flowood, MS · On-site

... managing user accounts, and assisting with the implementation of new technologies to support our ... Diagnose and resolve hardware and software issues related to desktop and laptop systems, printers ...

defi AUTO LLC

Client Support Desk Analyst

Jackson, MS · On-site

$17.75 - $24.50/hr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This role does not focus on desktop support, hardware repair, password resets, or general ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Mississippi

Desktop Support Manager information

See Mississippi salary details

$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for desktop support manager in Mississippi is $34.26, according to ZipRecruiter salary data. Most workers in this role earn between $22.79 and $45.53 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Mississippi?

The most popular types of Desktop Support jobs in Mississippi are:

What are popular job titles related to Desktop Support Manager jobs in Mississippi?

For Desktop Support Manager jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Mississippi look for?

The top searched job categories for Desktop Support Manager jobs in Mississippi are:

What cities in Mississippi are hiring for Desktop Support Manager jobs?

Cities in Mississippi with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Mississippi as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% In-person job distribution, with an average salary of $71,256 per year, or $34.3 per hour.

DESKTOP SUPPORT MANAGER

South-Central-Regional-Medical-Center

Laurel, MS • On-site

$90 - $120/hr

Other

Re-posted 9 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DESKTOP SUPPORT MANAGER

Full Time Other Prof Staff Laurel, MS, US

4 days ago Requisition ID: 1955

Job Title:

Desktop Support Manager

Department:

IT

Job Summary

The Desktop Support Manager is responsible for overseeing and enhancing the end-user computing environment for South Central Regional Medical Center and affiliated partner facilities. This role provides leadership for desktop support operations, employee management, service delivery, inventory control, project management, policy development, and technical support initiatives. The Desktop Support Manager ensures help desk activities align with SCRMC standards, governance requirements, regulatory compliance expectations, and industry best practices while promoting continuous improvement, operational efficiency, and exceptional customer service.

  • Manage the daily operations of the desktop support and help desk teams across the main campus, offsite locations, and partner facilities.
  • Provide leadership in employee management, hiring, onboarding, performance evaluations, coaching, and corrective action processes.
  • Oversee daily support activities and ensuretimelyresolution of end-user technical issues.
  • Delegate and coordinate troubleshooting efforts related to web applications, email systems, Microsoft Office products, and other end-user technologies.
  • Escalate unresolved issues toappropriate Tier2 and Tier 3 support teams.
  • Coordinate with third-party vendors and hosted service providers to resolve technical issues affecting organizational operations.
  • Deliver exceptional customer service and ensure effective communicationregardingincidents, requests, and service updates.
  • Maintain compliance with SCRMC IT standards, HIPAA requirements, security policies, and industry best practices.
  • Identify, evaluate, and implement automation opportunities that improve service delivery and operational efficiency.
  • Develop, review, andmaintainstandard operating procedures (SOPs), policies, and support documentation.
  • Analyze service desk metrics and prepare reports for IT leadership.
  • Develop training initiatives, manage schedules, inventory, projects, timesheets, and on-call rotations.
  • Mentor supervisors, team leads, and technical staff.
  • Performadditional duties as assigned by management.

Required Qualifications

  • Minimum of ten (10) years of proven IT experience.
  • Proven management experience within a healthcare environment.
  • Practical knowledge of systems administration and networking concepts.
  • Experience leading technical support teams and service desk operations.
  • Strong understanding of desktop support technologies and end-user computing environments.
  • Ability to effectively communicate both verbally and in writing.
  • Ability to provide instruction, guidance, and education to peers and end users.
  • Professional certifications preferred but notrequired.

Preferred Qualifications

  • EPIC experience.
  • JitBit experience.
  • ManageEngine experience (MDM, Service Desk, Endpoint Management).
  • Project management experience in a fast-paced healthcare environment.
  • Experience implementing inventory lifecycle management and asset tracking programs.

Skills and Competencies

  • Employee management and leadership skills.
  • Experience with ticketing systems.
  • Inventory managementexpertise.
  • EHR experience.
  • Change management knowledge.
  • Basic network troubleshooting skills.
  • Microsoft Active Directory experience.
  • Group Policy administration and troubleshooting.
  • VDI and thin-client experience.
  • Wireless networking support experience.
  • Image creation and deployment.

Working Conditions

  • Primarily office-based with regular use of computers and technical equipment.
  • Frequent interaction with employees, leadership, vendors, and partner organizations.
  • May require travel between SCRMC facilities and affiliated locations.
  • Participation in an on-call rotation isrequired.
  • Occasional evening and weekend work may be necessary.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.

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