Remote Desktop Support Jobs in Mississippi (NOW HIRING)

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This job post is specifically for US Military Veterans and Spouses in the categories noted above.
This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations.
The employer also does not hire from the cities listed below:
Florida: Altamonte Springs Apopka Baldwin Brandon Callahan Cassadaga Casselberry
Clarcona Clearwater Cutler Cutler Bay Debary
Deland Deltona Doral El Portal Eustis Fairview Shores Fern Park
Fernandina Fontainebleau Forest City Geneva Gibsonton Gladeview Golden Glades
Goldenrod Gotha Goulds Green Cove Springs Heathrow Hialeah Jacksonville
Kendall Kissimmee Lake Hellen Lake Lucerne Lake Mary Lake Monroe
Largo Lockhart Longwood Lutz Maitland Miami Miami Beach Miami Gardens
Miami Shores Middleburg Midway Mount Dora North Bay Village Ocoee Ojus
Orange City Orange Park Orlando Osteen Oviedo Paisley Palmetto Bay
Palmetto Estates Pinellas Park Pinewood Plymouth Ponte Vedra Quail Heights
Richmond Heights Riverview Ruskin Sanford Seffner Sorrento South Miami Heights
St. Augustine St. Johns St. Petersburg Sunset Sweetwater Tampa Tangerine
Temple Terrace University Park Valrico Wekiva Springs Wesley Chapel West Little River
West Perrine Westchester Westview Winter Park Winter Springs Yulee Zellwood
Georgia: Columbus, Valdosta
Michigan: Auburn Hills, Detroit, Farmington Hills
Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring
New Mexico: Rio Rancho
North Carolina: Beulaville Burgaw Camp Lejeune Charlotte Chinquapin Concord Emerald Isle
Gastonia Hampstead Hickory Holly Ridge Hubert Huntersville Jacksonville Maple Hill
Maysville Midway Park Monroe Morrisville New Bern Pink Hill Pollocksville Richlands
Sneads Ferry Stella Surf City Swansboro Tawara Terrace Teachey Topsail
Topsail Beach Trenton Verona Wallace
South Carolina: Greenville, Greer, Marietta, Piedmont
Texas: Austin, Jacksonville, Laredo
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Tech Support Rep working from home, you will:
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Offer additional products and/or services
Deliver expert customer experiences...with a smile.
#LI-Remote
Additional Qualifications/Responsibilities
OUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep (Remote) role include:
Strong focus on building customer relationships
3+ years of customer service experience
Technical support experience preferred
Open availability
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
The base salary for this position is $15/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support