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Chargeback Analyst Jobs (NOW HIRING)

Upsher-Smith

Sr. Chargeback Coordinator

Maple Grove, MN · On-site

$52K - $70K/yr

Analyze regularly the customer master file to identify and correct duplicates or other records to ... Chargeback function. Education & Experience Requirements * A High School diploma and 5 years of ...

Topstep

Manager Chargeback Recovery

Omaha, NE · On-site +1

$100K - $107K/yr

Summary The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback ... Strong analytical skills and a data-driven work style; proficiency in SQL, Excel, or comparable ...

Topstep

Manager, Chargeback Recovery

Chicago, IL · On-site +1

$100K - $107K/yr

Summary The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback ... Strong analytical skills and a data-driven work style; proficiency in SQL, Excel, or comparable ...

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Accounts Receivable - Chargeback Specialist

Wayne, NJ · On-site

$22 - $26/hr

This role is responsible for researching, analyzing, and resolving customer chargebacks, deductions, and payment discrepancies while maintaining positive customer relationships. The ideal candidate ...

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Topstep

Manager Chargeback Recovery

Omaha, NE · On-site

$100K - $107K/yr

Summary The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback ... Strong analytical skills and a data-driven work style; proficiency in SQL, Excel, or comparable ...

Upsher-Smith

Sr. Chargeback Coordinator

Maple Grove, MN

$52K - $70K/yr

Analyze regularly the customer master file to identify and correct duplicates or other records to ... Chargeback function. Education & Experience Requirements * A High School diploma and 5 years of ...

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All JobsChargeback Analyst Jobs

Chargeback Analyst information

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$17

$29

$41

How much do chargeback analyst jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for chargeback analyst in the United States is $29.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $34.38 per hour, depending on experience, location, and employer.

What is a Chargeback Analyst?

A Chargeback Analyst is a financial professional responsible for investigating and resolving chargeback claims, which occur when a customer disputes a transaction with their bank or credit card provider. They analyze transaction records, communicate with merchants and banks, and gather supporting documentation to determine the validity of each claim. Their goal is to minimize financial losses for their organization by ensuring that chargeback cases are handled efficiently and accurately. They also help identify patterns of fraud or errors and recommend process improvements to reduce future chargebacks.

What jobs pay $2000 a day?

Chargeback analysts typically do not earn $2000 a day; such high daily rates are more common in specialized roles like senior consultants, investment bankers, or high-level executives. These positions often require extensive experience, advanced skills, and certifications, and may involve consulting or project-based work with high compensation structures.

What is the difference between Chargeback Analyst vs Fraud Analyst?

AspectChargeback AnalystFraud Analyst
Required CredentialsBanking certifications, knowledge of payment processingCybersecurity certifications, fraud detection training
Work EnvironmentFinancial institutions, e-commerce companiesBanking, finance, e-commerce, security firms
Employer & Industry UsagePayment processors, banks, merchantsFinancial institutions, online retailers, security agencies
Common Search & ComparisonYesYes

While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.

What is the role of a chargeback analyst?

A chargeback analyst is responsible for reviewing and investigating disputed transactions to prevent financial losses for a company. They analyze transaction data, communicate with banks and customers, and implement strategies to reduce chargeback rates, often using specialized software and industry knowledge of payment processing. The role requires attention to detail and understanding of fraud prevention and card network rules.

What are some common challenges faced by Chargeback Analysts and how can they be addressed?

Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.

What Is a Chargeback Analyst?

A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Chargeback Analyst, and why are they important?

To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the employer. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires familiarity with payment processing systems and dispute management tools.

What job makes $10,000 a month without a degree?

A Chargeback Analyst typically earns less than $10,000 per month, but some high-level roles in sales, real estate, or entrepreneurship can reach or exceed that income without a degree. Success in these fields often depends on experience, skills, and performance rather than formal education. Certifications or specialized training can enhance earning potential in certain areas.
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Chargeback Analyst jobs near you
Infographic showing various Chargeback Analyst job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $60,411 per year, or $29 per hour.

Sr. Chargeback Coordinator

Upsher-Smith

Maple Grove, MN • On-site

$52K - $70K/yr

Full-time

Posted 6 days ago

Job description

About Upsher Smith
At Upsher-Smith, we strive to improve the health and lives of patients by manufacturing and marketing brand and generic pharmaceutical products across multiple therapeutic areas. Our work is always backed by our attentive level of service, strong industry relationships and dedication to uninterrupted supply.
General Summary
The Sr. Chargeback Coordinator has primary responsibility for chargeback processing and reviewing of claims to determine if proper credit was given or denied. This position is also responsible for verifying contract eligibility and for maintaining the accuracy of the customer membership master file. The Sr. Chargeback Coordinator has frequent verbal and written communication with wholesalers regarding pricing and membership issues. This communication is critical to the accurate processing of chargebacks. This position analyzes and audits all chargebacks, and resubmissions to ensure proper credit is given or denied.
Essential Duties
  • Maintain all protocols of Customer Master creation and maintenance to ensure consistent approach to the creation of the record including naming convention rules and class of trade assignment.
  • Manage an accurate membership list for all contracts. This requires monitoring email, fax and appropriate website for any changes to memberships.
  • Oversee the SAP contract relationship so members can access current and active contracts.
  • Resolve and correct contract discrepancies in a timely manner, within a 3-5 day window. Partner with Commercial Pricing Administrator and National Sales to resolve chargeback resubmissions or situations involving members to determine proper handling procedures and ensuring proper credit is given or denied based on eligibility.
  • Partner with Commercial Pricing Administrator, Accounts Receivable and trading partners to reconcile timely chargeback claims and collections on accounts working to reconcile open deductions and/or payment variances
  • Administer all aspects of the chargeback processing system at Upsher-Smith through daily verification of chargeback data and processing of chargeback claims and audits.
  • Review and process chargebacks received via EDI and hard copy, issuing credit within two days of receipts.
  • Analyze regularly the customer master file to identify and correct duplicates or other records to be blocked or deleted.
  • Responsible for the maintenance and validation of PHS/340B eligible entities to ensure compliance with governmental regulations.
  • Prepare Ad Hoc trend analysis and reporting to identify and visualize trends associated with claim submissions and dollar impact. Communicate insights to Contract Team and Finance
  • Review contracts prepared by Commercial Pricing Administrator for accuracy prior to sending to Wholesalers.
  • Run reports for rebates and queries to ensure debits go out.
  • Possess in depth knowledge of business operation systems, workflows and downstream impacts proactively partnering with SAP team to identify and implement process improvements and automation.
  • Communicate regularly with wholesalers, GPO's and other contract customers providing information and resolving problems over the telephone or in written communication.
  • Collaborate on cross functional projects and special assignments, acting as a subject matter expert and department liaison, including support of all audit and government audit inquires related to the Chargeback function.

Education & Experience Requirements
  • A High School diploma and 5 years of related experience; with a minimum of 2 years' experience in chargeback and/or contract administration.
  • Pharmaceutical industry experience strongly preferred.
  • SAP knowledge a plus.
  • Excellent written and verbal communication skills and ability to craft documentation required.
  • Strong interpersonal skills via direct communication and indirect via email.
  • Typing skills (45-50- wpm) and knowledge of Microsoft Office.

Compensation Range
$52,000 - $70,000
Upsher-Smith Laboratories, LLC is committed to providing equal employment opportunity to all applicants and employees according to all applicable equal opportunity and affirmative action laws, directives and regulations of federal, state and local governing bodies and agencies. In keeping with this commitment, Upsher-Smith Laboratories, LLC will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.

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