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Chargeback Analyst Jobs in Virginia (NOW HIRING)

Lorven Technologies

Data Analyst 3

Mechanicsville, VA · On-site

Analyze and interpret IT financial data across Azure and VITA environments, including consumption, billing, and chargeback models. * Develop and maintain Power BI dashboards and reports to visualize ...

C&F Bank

Card Services Support Specialist II

Toano, VA · On-site

Investigate and resolve complex disputes and chargebacks. * Perform account research and fraud analysis. * Reconcile dispute-related general ledger accounts. * Prepare customer communications related ...

C&F Bank

Card Services Support Specialist II

Toano, VA · On-site

Investigate and resolve complex disputes and chargebacks. * Perform account research and fraud analysis. * Reconcile dispute-related general ledger accounts. * Prepare customer communications related ...

Associa

Bookkeeping & Admin Clerk

Chantilly, VA · On-site

$16 - $17/hr

Process of NSF chargebacks and letters to homeowners * Adjusts accounts based on late fees and ... Analytical skills to evaluate, prioritize, and categorize data in various forms and formats.

Cvent

Director, Payment Operations

Tysons, VA · On-site

Optimize pricing, margins, and reporting by analyzing processing costs, interchange, and fee ... chargebacks, and exception management. * Define and report on payment operations KPIs ...

Easterns Automotive Group

Banking Accountant

Sterling, VA · On-site

$55K/yr

Process merchant credit card chargebacks and scan corporate checks to bank. * Assist with monthly ... This role requires an individual who is adept at multi-tasking, with strong analytical skills, and ...

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Chargeback Analyst information

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$17

$28

$40

How much do chargeback analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for chargeback analyst in Virginia is $28.79, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $34.09 per hour, depending on experience, location, and employer.

What is a chargeback analyst?

A Chargeback Analyst is a financial professional responsible for investigating and resolving chargeback claims, which occur when a customer disputes a transaction with their bank or credit card provider. They analyze transaction records, communicate with merchants and banks, and gather supporting documentation to determine the validity of each claim. Their goal is to minimize financial losses for their organization by ensuring that chargeback cases are handled efficiently and accurately. They also help identify patterns of fraud or errors and recommend process improvements to reduce future chargebacks.

What is a chargeback analyst?

A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a chargeback analyst?

To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.

What are some common challenges faced by chargeback analysts and how can they be addressed?

Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.

What is the difference between Chargeback Analyst vs Fraud Analyst?

AspectChargeback AnalystFraud Analyst
Required CredentialsBanking certifications, knowledge of payment processingCybersecurity certifications, fraud detection training
Work EnvironmentFinancial institutions, e-commerce companiesBanking, finance, e-commerce, security firms
Employer & Industry UsagePayment processors, banks, merchantsFinancial institutions, online retailers, security agencies
Common Search & ComparisonYesYes

While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the employer. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires familiarity with payment processing systems and dispute management tools.
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Chargeback Analyst jobs near you
Infographic showing various Chargeback Analyst job openings in Virginia as of September 2026, with employment types broken down into 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $59,893 per year, or $28.8 per hour.

Senior Business Intelligence Analyst

Richmond, VA • Remote

McKesson
Health Care and Social Assistance • 10K+ employees
Learn more about McKessonexternal

Full-time

Posted 27 days ago

McKesson rating

8.0

Company rating: 8.0 out of 10

Based on 211 frontline employees who took The Breakroom Quiz

43rd of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Key Responsibilities

EDI Implementation & Project Management

  • Lead the implementation and onboarding of EDI non-core transactions, including:
    • EDI 844 Chargeback Processing
    • EDI 849 Chargeback Responses
    • EDI 844 Resubmissions
    • EDI 845 Contract Eligibility & Pricing
  • Analyze client and supplier requirements for the electronic exchange of information and ensure compatibility between internal and external systems.
  • Manage and analyze requests for new EDI projects, interfaces, enhancements, and change requests.
  • Develop and maintain project plans, implementation schedules, risk assessments, and status reporting.
  • Coordinate testing activities, defect resolution, user acceptance testing (UAT), and production deployments.
  • Partner with EDI IT, Connectivity Support, suppliers, third-party providers, and business stakeholders to resolve implementation and production issues.
  • Participate in post-implementation support and stabilization activities.
  • Monitor implementation milestones and proactively identify and mitigate project risks.

Business Intelligence & Analytics

  • Gather, document, and translate business requirements into actionable reporting, dashboards, and visualization solutions.
  • Perform data analysis to identify trends, opportunities, operational gaps, and process improvement initiatives.
  • Develop dashboards and reports utilizing Google Docs, BigQuery, Spanner, Looker, and other reporting tools.
  • Create KPI reporting and performance metrics to measure EDI adoption, implementation effectiveness, chargeback automation, and operational efficiencies.
  • Provide data-driven recommendations to leadership and business stakeholders.

Process Optimization & Process Mining

  • Collaborate with process owners and technology stakeholders across multiple business functions to identify inefficiencies and improve process execution.
  • Utilize process mining tools to analyze process performance, identify bottlenecks, and drive continuous improvement initiatives.
  • Manage and prioritize incoming requests for process mining enhancements and workflow optimization opportunities.
  • Develop process maps, workflow documentation, business requirements, and standard operating procedures.
  • Identify automation opportunities that reduce manual effort, improve compliance controls, and enhance customer experience.

Stakeholder Management & Communication

  • Facilitate written and verbal communication with internal and external business partners.
  • Build strong partnerships with suppliers, third-party providers, contract administration teams, and technology organizations.
  • Present project updates, operational metrics, implementation status, and improvement recommendations to leadership.
  • Provide training and knowledge transfer to internal stakeholders and external business partners.

Qualifications

Education

  • Bachelor's degree in Business, Information Systems, Computer Science, Supply Chain, Analytics, or a related field; or equivalent combination of education and experience.

Experience

  • 2+ years of experience in EDI implementations, business intelligence, business analysis, process improvement, or related fields.
  • Experience managing cross-functional projects and stakeholder relationships.
  • Experience supporting implementation or integration initiatives involving suppliers, customers, or third-party partners.

Preferred Qualifications

  • Experience with healthcare distribution, contract administration, pricing, chargebacks, or supply chain operations.
  • Experience implementing or supporting EDI transaction sets, including:
    • EDI 844
    • EDI 845
    • EDI 849
  • Knowledge of project management methodologies and change management practices.
  • Experience working with vendor onboarding, trading partner setup, and EDI mapping activities.

Technical Skills

  • Electronic Data Interchange (EDI)
  • BigQuery, Spanner
  • Looker Studio
  • Google Sheets
  • Google Cloud Platform
  • JDE / ERP Systems
  • SAP / Vistex Knowledge
  • Data Analysis and Visualization
  • Process Mapping and Documentation
  • Dashboard Development
  • Root Cause Analysis
  • Project Planning and Coordination

Core Competencies

  • Analytical Thinking
  • Process Improvement Mindset
  • Project Management
  • Customer Focus
  • Problem Solving
  • Communication & Influencing
  • Cross-Functional Collaboration
  • Organizational Agility
  • Continuous Improvement
  • Attention to Detail
  • Accountability
  • Results Orientation

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$76,000 - $126,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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