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Chargeback Specialist Jobs (NOW HIRING)

Farmina

AR Chargeback Specialist

Reidsville, NC · On-site

$22/hr

Position Purpose The AR Chargeback Specialist serves as a key liaison between the Sales team, Distributors, and the Accounts Receivable Supervisor. This role is responsible for receiving and ...

Enterprise Holdings

Chargeback Representative

Tulsa, OK · On-site

$37K/yr

Chargeback Representative The Chargeback Representative resolves disputed credit card transactions, customer service issues as they relate to rentals for Alamo, National and Enterprise across North ...

Deluxe

Chargeback Analyst II

Fort Worth, TX · On-site

The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and understand the rules and regulations within each card brand. Level 2 will handle escalated calls ...

Enterprise Holdings

Chargeback Representative

Tulsa, OK · On-site

$37K/yr

Overview The Chargeback Representative resolves disputed credit card transactions, customer service issues as they relate to rentals for Alamo, National and Enterprise across North America and Europe.

Enterprise Holdings

Chargeback Representative

Tulsa, OK · On-site

$37K/yr

The Chargeback Representative resolves disputed credit card transactions, customer service issues as they relate to rentals for Alamo, National and Enterprise across North America and Europe. This ...

Enterprise Holdings

Chargeback Representative

Tulsa, OK · On-site

$18.03 - $19.83/hr

Overview The Chargeback Representative resolves disputed credit card transactions, customer service issues as they relate to rentals for Alamo, National and Enterprise across North America and Europe.

Berkeley Research Group

Analyst, Chargeback

$115K - $130K/yr

We are seeking a Chargeback Analyst to join our Payment Operations team. This role plays a critical ... At BRG, our professionals include specialist consultants, industry experts, renowned academics, and ...

Thinkbrg

Analyst, Chargeback

$115K - $130K/yr

We are seeking a Chargeback Analyst to join our Payment Operationsteam. This roleplaysa ... At BRG, our professionals include specialist consultants, industry experts, renowned academics, and ...

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How much do chargeback specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for chargeback specialist in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What is a chargeback specialist?

A Chargeback Specialist is a professional responsible for handling disputes between customers and merchants regarding credit or debit card transactions. They investigate claims of unauthorized transactions or billing errors, gather evidence, and communicate with banks and credit card companies to resolve chargeback cases. Their work helps protect both consumers and businesses from fraud and ensures compliance with payment industry regulations.

What does a chargeback specialist do?

A chargeback specialist is responsible for processing and reconciling vendor and customer disputes, posting chargeback credit card charges, maintaining documentation of chargebacks, and updating revenue reports when necessary. In this career, you may also resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud. Your exact job duties as a chargeback specialist may vary by industry, so additional responsibilities may exist in more technical sectors such as pharmaceuticals or industries that are highly regulated by law. Regardless of industry, this job requires a high degree of problem-solving skills and record keeping experience. In addition, you are often in charge of direct communications with merchants, so interpersonal skills are crucial.

What are the key skills and qualifications needed to thrive as a chargeback specialist, and why are they important?

To thrive as a Chargeback Specialist, you need strong analytical skills, attention to detail, and a solid understanding of payment processing and financial regulations, often supported by a degree in finance, business, or a related field. Familiarity with dispute management software, payment gateways, and industry platforms such as Visa Resolve Online or Mastercard Claims Manager is typically required. Excellent communication, problem-solving abilities, and organizational skills help you manage cases efficiently and interact with clients or financial institutions. These competencies are crucial for minimizing financial losses, ensuring regulatory compliance, and maintaining positive customer relationships.

What are some common challenges faced by chargeback specialists, and how can they be addressed?

Chargeback Specialists often encounter challenges such as tight response deadlines, managing large volumes of disputes, and navigating complex payment network rules. Staying organized and developing efficient workflows for document collection and case tracking are essential to meeting deadlines. Regular training on industry regulations and collaborating closely with customer service, fraud prevention, and finance teams can help ensure accurate and timely responses, reducing the risk of financial losses for the organization.

What is the difference between Chargeback Specialist vs Payment Processor?

AspectChargeback SpecialistPayment Processor
CredentialsKnowledge of payment networks, dispute resolutionTechnical understanding of payment systems, certifications vary
Work EnvironmentFinancial institutions, merchant servicesPayment processing companies, banks
Industry UsageHandling disputes, reducing chargebacksFacilitating transactions, processing payments
Common Search IntentDifference in roles, responsibilitiesRole comparison, job functions

While both roles operate within the payments industry, a Chargeback Specialist focuses on resolving disputes and managing chargebacks, whereas a Payment Processor handles the technical and operational aspects of processing transactions. Understanding these differences helps job seekers identify the right career path in financial services.

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Chargeback Specialist jobs near you
Infographic showing various Chargeback Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.

CHARGEBACK SPECIALIST

North Wales, PA • On-site

Integrated Resources
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Integrated Resourcesexternal

Other

This job post has expired today. Applications are no longer accepted.

Job description

Chargeback Specialist

Job Title: Chargeback Specialist

Location: North Wales, PA, 19454

Duration: 6+ months

Job Description

The Chargeback Processing Sr Specialist will be responsible for the timely review and validation of debit memos submitted for chargebacks through Revitas CARS with complete accuracy. The incumbent will also resolve chargeback errors, communicate with wholesalers on a daily basis and manage chargeback accounts resulting in more than $12B in annual chargebacks. Proper issuance of chargebacks allows for indirect sales data to reflect accurate data used for sales and customer incentives and profitability analysis.

Essential Duties & Responsibilities:

  • Analyze daily chargeback transactions to ensure chargebacks are accurately issued within 3-5 days in Revitas CARS system. Primary analyst responsible for researching and investigating chargeback errors to proactively mitigate systematic issues with accounts. Provide analysis of accounts for management review. 30%
  • Primary contact for customers, national account managers and inter-departmental areas (pricing, accounts receivable, government pricing, finance, returns, rebates, IT and EDI). Act as lead and expert in all aspects of Wholesaler accounts. Ability to identify issues with accounts that could lead to revenue leakage and notify management while providing potential solutions to resolve issues. 20%
  • Provide analytical review of indirect sales reporting to Client Account Managers, Branded Business Unit and Government Pricing team. Provide chargeback and indirect sales data for management review to ensure customers are not overpaid and customer performance is accurately reflected in reporting. 15%
  • Manage relationship with Wholesalers to identify, fix and resolve chargeback related issues. Responsible for scheduling and leading regularly scheduled Wholesaler conference calls to address issues and mitigate rejections to save time on the reprocessing of errors and minimize expensive rework for client and customers. 15%
  • Analyze customer deductions to determine if valid and work closely with the Accounts Receivable team to provide support to resolve chargeback deductions reconciliation issues. 15%
  • Primary contact for internal and external chargeback audits. All other projects and responsibilities as assigned 5%
Qualifications

Position Requirements: Education Required: High School Diploma or GED required Education Preferred Bachelor's Degree preferred Experience Required: 3+ years' experience in a corporate or pharmaceutical setting in functions such as Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks or performing analysis in a corporate environment. Equivalent combination of education and experience will be considered. Experience Preferred: Pharmaceutical industry experience Specialized or Technical Knowledge, License, Certifications needed: Proficient in Word, Excel, and familiarity with internet; experience with Revitas CARS preferred.

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About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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