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Refund Specialist Jobs (NOW HIRING)

ENT and Allergy Associates

Refund Specialist

Tarrytown, NY · On-site

$20 - $21/hr

Refund Specialist ENT and Allergy Associates, LLP and Hümi is seeking a self-motivated, people-friendly full time Refund Specialist for our Corporate office location. Hourly: $20 - $21/hr Essential ...

Sonrava Health

Refund Specialist

Orange, CA · On-site

Overview The RCM Refund Specialist is responsible for reviewing patient accounts, conducting financial audits, and accurately processing patient refunds. This position works closely with Accounting ...

Sonrava Health

Refund Specialist

Orange, CA · On-site

$17 - $20/hr

The RCM Refund Specialist is responsible for reviewing patient accounts, conducting financial audits, and accurately processing patient refunds. This position works closely with Accounting and other ...

New

Universal Health Services

Refund Specialist

Refund Specialist Remote opportunity. This role requires a 3 month training period in the King of Prussia, PA headquarters. Independence Physician Management (IPM), a subsidiary of UHS, was formed in ...

UHS

Refund Specialist

Wayne, PA · On-site +1

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management System (PMS) self-pay and insurance credits. Job Duties & Responsibilities: * Thoroughly researches ...

Sonrava Health

Refund Specialist

Orange, CA · On-site

$17 - $20/hr

The Refund Processor will conduct account financial audits and process refunds on a daily basis to patients via Check and/or Credit Card. Refund Processor reports to his/her supervisor with any ...

Sonrava Health

Refund Specialist

Orange, CA · On-site

$17 - $20/hr

Overview The RCM Refund Specialist is responsible for reviewing patient accounts, conducting financial audits, and accurately processing patient refunds. This position works closely with Accounting ...

Envision Radiology

Refund Specialist (Remote)

Envision Radiology is looking for a Remote Full Time Refund Specialist to join our team! Open to AL, AZ, CO, FL, ID, LA, MO, NE, OK, TX, UT, VA, & PA Markets Monday - Friday, 40 hours/week | Position ...

New

Universal Health Services

PA · On-site

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management System (PMS) self-pay and insurance credits. Job Duties & Responsibilities: * Thoroughly researches ...

PeaceHealth Career Site

Refund Specialist

Vancouver, WA · On-site +1

Description Refund Specialist - HB/PB Cash Postings & Credits | PeaceHealth Part-Time | 0.50 FTE | Day Shift Remote in Washington, Oregon, or Alaska Must reside and work in WA, OR, or AK and live ...

UHS

Refund Specialist

Wayne, PA · On-site +1

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management System (PMS) self-pay and insurance credits. Job Duties & Responsibilities: * Thoroughly researches ...

FFAM 360 Staffing

Refund Specialist

Greenville, NC · On-site

Review credits to determine if a refund is due to insurance. * Review credits to determine if a refund is due to the patient. * Understand how to read an Explanation of Benefits (EOB). * Understand ...

Universal Health Services

Refund Specialist

Wayne, PA · On-site

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management System (PMS) self-pay and insurance credits. Job Duties & Responsibilities: * Thoroughly researches ...

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Refund Specialist information

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$15

$24

$36

How much do refund specialist jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for refund specialist in the United States is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.29 per hour, depending on experience, location, and employer.

What does a refund specialist do?

A Refund Specialist is responsible for processing and managing refund requests from customers or clients. They review refund claims, verify transaction details, and ensure that refunds are issued accurately and in a timely manner. Refund Specialists often communicate with customers to resolve issues, maintain records of all transactions, and collaborate with other departments to address discrepancies. Their role is essential in maintaining customer satisfaction and ensuring compliance with company policies and financial regulations.

What is a refund specialist?

A refund specialist works for corporations or healthcare providers to process refunds for clients or patients. As a medical refund specialist, your job duties are to help patients make payments or set up bill payment plans, process insurance reimbursement requests, and issue refunds. Your other responsibilities include maintaining detailed financial records in patients’ files and assisting with clerical and administrative tasks in the medical office, such as scheduling patient appointments or updating medical records. In small healthcare offices, you work alongside physicians, nurses, and medical assistants.

What are the key skills and qualifications needed to thrive as a refund specialist, and why are they important?

To thrive as a Refund Specialist, you need strong attention to detail, basic accounting knowledge, and experience with financial transactions, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing software, and Microsoft Excel is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills are crucial for accurately processing refunds, resolving customer issues efficiently, and maintaining trust in the company's financial operations.

What are some common challenges a refund specialist faces, and how can they be addressed?

Refund Specialists often encounter challenges such as handling high volumes of refund requests, dealing with dissatisfied customers, and ensuring compliance with company policies and financial regulations. To address these challenges, it’s important to develop strong communication and problem-solving skills, stay organized, and remain patient and empathetic when working with customers. Regular training on updated procedures and close collaboration with the finance and customer service teams can also help ensure accurate and efficient processing of refunds.

What is the difference between Refund Specialist vs Customer Service Representative?

AspectRefund SpecialistCustomer Service Representative
Primary RoleHandles refund requests, processes refunds, and resolves billing issuesAssists customers with inquiries, provides product/service information, and resolves general issues
Required SkillsKnowledge of refund policies, attention to detail, communication skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentFinance, retail, e-commerce sectorsVarious industries including retail, telecom, hospitality
CertificationsOften not required, but customer service or finance certifications helpfulTypically not required

While both roles involve customer interaction, Refund Specialists focus specifically on processing refunds and resolving billing issues, often within finance or e-commerce sectors. Customer Service Representatives handle a broader range of customer inquiries across multiple industries. Refund Specialists require more specialized knowledge of refund policies, whereas Customer Service Reps provide general support.

What skills are needed for a refund specialist?

A refund specialist needs strong communication and customer service skills to handle inquiries effectively. Attention to detail, problem-solving abilities, and familiarity with refund policies and relevant software are also important for processing refunds accurately and efficiently.
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Refund Specialist jobs near you
Infographic showing various Refund Specialist job openings in the United States as of September 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $50,041 per year, or $24.1 per hour.

Refund Specialist

Tarrytown, NY • On-site

ENT and Allergy Associates
Outpatient Health Care • 501 - 1,000 employees
Learn more about ENT and Allergy Associatesexternal

$20 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

ENT and Allergy Associates rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Refund Specialist

ENT and Allergy Associates, LLP and Hümi is seeking a self-motivated, people-friendly full time Refund Specialist for our Corporate office location.

Hourly: $20 - $21/hr

Essential responsibilities include but are not limited to the following:

  • Prepares patient refunds received by tasks from BOS team, Payment Posting team, Management and Front End forward to Department Director for approval
  • Processes refunds through Refund Manager
  • Process all patient credit card refunds through Phreesia
  • Works patient credit reports received by Department Manager monthly for investigation and resolution
  • Maintaining and updating the refund spreadsheet for other department review
  • Forward patient refund checks for all signatures from the EEO, CFO, or COO. (2 signatures for checks over $2500)
  • Mailing out all approved and signed refund checks, double check that every check is signed
  • Scan and file mailed refunds in ICS
  • Process credit card terminal payments
  • Check the AR fax server for credit card payments and post accordingly, give any wit $0 payments to assistant manager
  • Covering areas where a refund specialist may be absent including Insurance Refunds (cross training)
  • Suggest improvement in processes when applicable
  • Must be very detail oriented and able to multi-task

Personal Attributes

  • Must have the ability to maintain confidential information
  • Must have the ability to multitask
  • Detail oriented

Qualifications

  • Previous experience in a medical industry is preferred
  • Knowledge of phreesia is a plus
  • Knowledge of medical terminology

We offer a competitive salary with a comprehensive benefits package including:

Medical/Dental/Vision insurance, Company paid long term disability, Flexible spending account, Company paid life insurance, Voluntary life insurance, 401k, Pet insurance.

The ENT & Allergy Associates Network:

ENT & Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians who practice in over 80 clinical locations throughout New York, New Jersey, Pennsylvania, and Texas. Each ENTA clinical office is comprised of world-class physicians who are specialists and sub-specialists in their respective fields, providing the highest level of expertise and care. With a wide range of services including Adult and Pediatric ENT and Allergy, Voice and Swallowing, Advanced Sinus and Skull Base Surgery, Facial Plastics and Reconstructive Surgery, Treatment of Disorders of the Inner Ear and Dizziness, Asthma-related services, Diagnostic Audiology, Hearing Aid Dispensing, Sleep and CT Services, ENTA Is able to meet the needs of patients of all ages. ENTA is also affiliated with some of the most prestigious medical institutions in the world. Each year ENTA physicians are voted 'Top Doctor' by Castle Connolly, a true testament to the exceptional care and service they provide to their patients.

HÜMI:

Backed by over 25 years of experience, Hümi (formerly Quality Medical Management Services USA, LLC, or QMMS USA) specializes in healthcare management and consultancy across practice operations and management, technology, revenue cycle, compliance, HR management, and business applications. With a seasoned team and a commitment to excellence, Hümi delivers cutting-edge healthcare business management solutions. By implementing best practices at every step, Hümi ensures measurable success for its clients. At its core, Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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