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Refund Specialist Jobs (NOW HIRING)

ENT and Allergy Associates

Refund Specialist

Tarrytown, NY · On-site

$20 - $21/hr

Refund Specialist ENT and Allergy Associates, LLP and Hümi is seeking a self-motivated, people-friendly full time Refund Specialist for our Corporate office location. Hourly: $20 - $21/hr Essential ...

Alan B. Miller Medical Center

Refund Specialist

Refund Specialist This role requires a 3 month training period in the King of Prussia, PA headquarters. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the ...

Universal Health Services

Refund Specialist

Refund Specialist Remote opportunity. This role requires a 3 month training period in the King of Prussia, PA headquarters. Independence Physician Management (IPM), a subsidiary of UHS, was formed in ...

Concentra

Refund Specialist

Oklahoma City, OK · On-site

Refund Specialist Location US-OK-Oklahoma City Job ID 350427 Pos. Category Corporate - Central Billing Office Pos. Type Full Time Recruiter : Full Name: First Last Cecilia Dunn Overview Please be ...

UHS

Refund Specialist

Wayne, PA · On-site +1

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management System (PMS) self-pay and insurance credits. Job Duties & Responsibilities: * Thoroughly researches ...

PeaceHealth Career Site

Refund Specialist

Vancouver, WA · On-site +1

Description Refund Specialist - HB/PB Cash Postings & Credits | PeaceHealth Part-Time | 0.50 FTE | Day Shift Remote in Washington, Oregon, or Alaska Must reside and work in WA, OR, or AK and live ...

UHS

Refund Specialist

PA · On-site

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management System (PMS) self-pay and insurance credits. Duties and Responsibilities: * Thoroughly researches ...

PeaceHealth

Refund Specialist

Vancouver, WA · On-site +1

$19.62 - $29.44/hr

Description Refund Specialist - HB/PB Cash Postings & Credits | PeaceHealth Part-Time | 0.50 FTE | Day Shift Remote in Washington, Oregon, or Alaska Must reside and work in WA, OR, or AK and live ...

PeaceHealth

Refund Specialist

Vancouver, WA · On-site

$19.62 - $29.44/hr

Refund Specialist - HB/PB Cash Postings & Credits | PeaceHealth Part-Time | 0.50 FTE | Day Shift Remote in Washington, Oregon, or Alaska Must reside and work in WA, OR, or AK and live within a one ...

Universal Health Services

PA · On-site

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management System (PMS) self-pay and insurance credits. Duties and Responsibilities: * Thoroughly researches ...

UHS

Refund Specialist

Wayne, PA · On-site +1

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management System (PMS) self-pay and insurance credits. Job Duties & Responsibilities: * Thoroughly researches ...

Northside Hospital Inc.

Refund Specialist

Atlanta, GA · On-site

Responsibilities Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates ...

Universal Health Services

Refund Specialist

Wayne, PA · On-site

The Refund Specialist responsible for the accurate and timely resolution of the Practice Management System (PMS) self-pay and insurance credits. Job Duties & Responsibilities: * Thoroughly researches ...

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Refund Specialist information

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$15

$24

$36

How much do refund specialist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for refund specialist in the United States is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.29 per hour, depending on experience, location, and employer.

What does a refund specialist do?

A Refund Specialist is responsible for processing and managing refund requests from customers or clients. They review refund claims, verify transaction details, and ensure that refunds are issued accurately and in a timely manner. Refund Specialists often communicate with customers to resolve issues, maintain records of all transactions, and collaborate with other departments to address discrepancies. Their role is essential in maintaining customer satisfaction and ensuring compliance with company policies and financial regulations.

What is a refund specialist?

A refund specialist works for corporations or healthcare providers to process refunds for clients or patients. As a medical refund specialist, your job duties are to help patients make payments or set up bill payment plans, process insurance reimbursement requests, and issue refunds. Your other responsibilities include maintaining detailed financial records in patients’ files and assisting with clerical and administrative tasks in the medical office, such as scheduling patient appointments or updating medical records. In small healthcare offices, you work alongside physicians, nurses, and medical assistants.

What are the key skills and qualifications needed to thrive as a refund specialist, and why are they important?

To thrive as a Refund Specialist, you need strong attention to detail, basic accounting knowledge, and experience with financial transactions, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing software, and Microsoft Excel is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills are crucial for accurately processing refunds, resolving customer issues efficiently, and maintaining trust in the company's financial operations.

What are some common challenges a refund specialist faces, and how can they be addressed?

Refund Specialists often encounter challenges such as handling high volumes of refund requests, dealing with dissatisfied customers, and ensuring compliance with company policies and financial regulations. To address these challenges, it’s important to develop strong communication and problem-solving skills, stay organized, and remain patient and empathetic when working with customers. Regular training on updated procedures and close collaboration with the finance and customer service teams can also help ensure accurate and efficient processing of refunds.

What is the difference between Refund Specialist vs Customer Service Representative?

AspectRefund SpecialistCustomer Service Representative
Primary RoleHandles refund requests, processes refunds, and resolves billing issuesAssists customers with inquiries, provides product/service information, and resolves general issues
Required SkillsKnowledge of refund policies, attention to detail, communication skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentFinance, retail, e-commerce sectorsVarious industries including retail, telecom, hospitality
CertificationsOften not required, but customer service or finance certifications helpfulTypically not required

While both roles involve customer interaction, Refund Specialists focus specifically on processing refunds and resolving billing issues, often within finance or e-commerce sectors. Customer Service Representatives handle a broader range of customer inquiries across multiple industries. Refund Specialists require more specialized knowledge of refund policies, whereas Customer Service Reps provide general support.

What skills are needed for a refund specialist?

A refund specialist needs strong communication and customer service skills to handle inquiries effectively. Attention to detail, problem-solving abilities, and familiarity with refund policies and relevant software are also important for processing refunds accurately and efficiently.
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Refund Specialist jobs near you
Infographic showing various Refund Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $50,041 per year, or $24.1 per hour.

REFUND SPECIALIST

Mt. Washington Pediatric Hospital

Baltimore, MD • On-site

Full-time

Re-posted 21 days ago

Mt. Washington Pediatric Hospital rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

195th of 1,061 rated hospitals

Job description

REFUND SPECIALIST

JOB SUMMARY

  • General Summary: Responsible for the identifying and processing of all insurance and patient credit balances for resolution. Refunds will be appropriately investigated and processed following proper accounting methods and established procedures. The Refund Specialist will interact with physicians, administration, clinical, accounting and staff personnel to resolve credit balance issues.

    Principal Duties and Responsibilities:

    • Procedural Knowledge
    • Responsible for the resolution of credit balances for insurance and patient balances
    • Initiate refunds, offsets, and adjustments
    • Exchanges information with individuals outside the assigned department or institution
    • Ability to analyze, research and answers refund questions.
    • Responsible for the reconciliation of refunds to the Expanse billing system
    • Interacts closely with the Patient Accounting staff when refund/balance problems occur.
    • Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
    • Follow liability policies and established workflows
    • Assists with payment posting and month-end closing.

    POSITION REQUIREMENTS

    Educational Requirements

    High School Diploma or GED

    Licensure, Certification and Registration

    NA

    Work Orientation and Experience

    3 years prior experience in hospital collections. Strong payer knowledge base. Extremely accurate with figures and data entry.

    Knowledge, Skills and Abilities

    Strong analytical skill a must.

    Must be able to work unsupervised.

    Must be able to work with a calculator, PC and Excel, Outlook and Word

    Ability to multitask and remain focused in a fast paced environment

    All other duties as assigned or requested

    Other Requirements Specific to Assigned Area

    REPORTING RELATIONSHIPS

    Supervision Received

    Patient Accounting Manager. Patient Accounting Director.

    Supervision Exercised

    NA

    INTERPERSONAL RELATIONSHIPS

    Communicates daily in person or by telephone with hospital staff and insurance companies. Must also be able to

    handle sensitive situations in a professional manner.

    TOOLS/EQUIPMENT USED

    Calculator, Facsimile machine, PC, Telephone, Internet, Copy machine, Printer.

    PHYSICAL ENVIRONMENT/WORKING CONDITIONS

    Typical health care environment, stress due to multiple demands, shifting priorities and tight timeframes. Little or no risk of exposure to body fluids, infectious waste or blood borne disease.

    This job description identifies the general nature and level of work to be performed. It is not to be considered an exhaustive list of responsibilities, duties or skills required of an incumbent.

Revised 3/3/20

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