Refund Specialist
Greenville, NC · On-site
Review credits to determine if a refund is due to insurance. * Review credits to determine if a refund is due to the patient. * Understand how to read an Explanation of Benefits (EOB). * Understand ...
Refund Specialist
Greenville, NC · On-site
Review credits to determine if a refund is due to insurance. * Review credits to determine if a refund is due to the patient. * Understand how to read an Explanation of Benefits (EOB). * Understand ...
Refund Specialist
Pittsburgh, PA · On-site
$20.10 - $30.17/hr
Process all credit balances (insurance and self-pay) for refunds. Responsibilities: * Review credit balances for possible distribution to other debit balances. * Ensure that all validated Government ...
Refund Specialist
Pittsburgh, PA · On-site
$20.10 - $30.17/hr
Process all credit balances (insurance and self-pay) for refunds. Responsibilities: * Review credit balances for possible distribution to other debit balances. * Ensure that all validated Government ...
Refund Specialist
Pittsburgh, PA · On-site
Process all credit balances (insurance and self-pay) for refunds. Responsibilities: * Review credit balances for possible distribution to other debit balances. * Ensure that all validated Government ...
Refund Specialist
Pittsburgh, PA · On-site
Process all credit balances (insurance and self-pay) for refunds. Responsibilities: * Review credit balances for possible distribution to other debit balances. * Ensure that all validated Government ...
Refund Specialist
Oklahoma City, OK · On-site
Under indirect supervision, performs a variety of tasks researching refund requests, overpayments, credit balances and ensuring money is correctly applied and overpayments are refunded to the ...
Refund Specialist
Oklahoma City, OK · On-site
Under indirect supervision, performs a variety of tasks researching refund requests, overpayments, credit balances and ensuring money is correctly applied and overpayments are refunded to the ...
Refund Specialist
Atlanta, GA · On-site
Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates based on current ...
Refund Specialist
Atlanta, GA · On-site
Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates based on current ...
Refund Specialist
Greenville, NC · On-site
Review credits to determine if a refund is due to insurance. * Review credits to determine if a refund is due to the patient. * Understand how to read an Explanation of Benefits (EOB). * Understand ...
Refund Specialist
Greenville, NC · On-site
Review credits to determine if a refund is due to insurance. * Review credits to determine if a refund is due to the patient. * Understand how to read an Explanation of Benefits (EOB). * Understand ...
Refund Specialist
Atlanta, GA · On-site
Responsibilities Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates ...
Refund Specialist
Atlanta, GA · On-site
Responsibilities Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates ...
Refund Specialist
Atlanta, GA · On-site
Responsibilities Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates ...
Refund Specialist
Atlanta, GA · On-site
Responsibilities Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates ...
Refund Specialist
Atlanta, GA · On-site
Responsibilities Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates ...
Refund Specialist
Atlanta, GA · On-site
Responsibilities Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates ...
The Hospital Insurance Refund Specialist is responsible for reviewing, validating, and processing insurance overpayments and refund requests in accordance with payer guidelines, regulatory ...
The Hospital Insurance Refund Specialist is responsible for reviewing, validating, and processing insurance overpayments and refund requests in accordance with payer guidelines, regulatory ...
The Hospital Insurance Refund Specialist is responsible for reviewing, validating, and processing insurance overpayments and refund requests in accordance with payer guidelines, regulatory ...
The Hospital Insurance Refund Specialist is responsible for reviewing, validating, and processing insurance overpayments and refund requests in accordance with payer guidelines, regulatory ...
Refund Specialist The Refund Specialist is responsible for researching patient accounts across all refund types to determine whether payments have been correctly applied and if a refund is warranted.
Refund Specialist The Refund Specialist is responsible for researching patient accounts across all refund types to determine whether payments have been correctly applied and if a refund is warranted.
The Hospital Insurance Refund Specialist is responsible for reviewing, validating, and processing insurance overpayments and refund requests in accordance with payer guidelines, regulatory ...
The Hospital Insurance Refund Specialist is responsible for reviewing, validating, and processing insurance overpayments and refund requests in accordance with payer guidelines, regulatory ...
The Hospital Insurance Refund Specialist is responsible for reviewing, validating, and processing insurance overpayments and refund requests in accordance with payer guidelines, regulatory ...
The Hospital Insurance Refund Specialist is responsible for reviewing, validating, and processing insurance overpayments and refund requests in accordance with payer guidelines, regulatory ...
Medical Refund Specialist (Revenue Cycle)
Manhattan, NY · On-site
$20/hr
Salary: $20.00 Job Overview - Medical Refund Specialist (Revenue Cycle) Compensation: $20 - $21/hour Location: Westchester County, NY Schedule: Monday to Friday (On-site) Atlantic Group is hiring a ...
Medical Refund Specialist (Revenue Cycle)
Manhattan, NY · On-site
$20/hr
Salary: $20.00 Job Overview - Medical Refund Specialist (Revenue Cycle) Compensation: $20 - $21/hour Location: Westchester County, NY Schedule: Monday to Friday (On-site) Atlantic Group is hiring a ...
RCM Refund Specialist
Asheville, NC · On-site +1
Processing of patient and insurance refunds. Responsibilities include, but are not limited to, the following: * Review credits and research patient accounts for both Patient and Insurance. Determine ...
RCM Refund Specialist
Asheville, NC · On-site +1
Processing of patient and insurance refunds. Responsibilities include, but are not limited to, the following: * Review credits and research patient accounts for both Patient and Insurance. Determine ...
Credit/ Refund Specialist
Springfield, IL · On-site
$18.34 - $28.42/hr
Experience: Two or more years as a Billing Adjustment Specialist, or comparable insurance ... Approves and processes individual account refunds, contractual adjustments, or write-offs up to ...
Credit/ Refund Specialist
Springfield, IL · On-site
$18.34 - $28.42/hr
Experience: Two or more years as a Billing Adjustment Specialist, or comparable insurance ... Approves and processes individual account refunds, contractual adjustments, or write-offs up to ...
Credit/ Refund Specialist
Springfield, IL · On-site
$18.34 - $28.42/hr
Experience: Two or more years as a Billing Adjustment Specialist, or comparable insurance ... Approves and processes individual account refunds, contractual adjustments, or write-offs up to ...
Credit/ Refund Specialist
Springfield, IL · On-site
$18.34 - $28.42/hr
Experience: Two or more years as a Billing Adjustment Specialist, or comparable insurance ... Approves and processes individual account refunds, contractual adjustments, or write-offs up to ...
Processing of patient and insurance refunds. Responsibilities include, but are not limited to, the following: * Review credits and research patient accounts for both Patient and Insurance. Determine ...
Processing of patient and insurance refunds. Responsibilities include, but are not limited to, the following: * Review credits and research patient accounts for both Patient and Insurance. Determine ...
RCM Refund Specialist
Asheville, NC · On-site
Processing of patient and insurance refunds. Responsibilities include, but are not limited to, the following: * Review credits and research patient accounts for both Patient and Insurance. Determine ...
RCM Refund Specialist
Asheville, NC · On-site
Processing of patient and insurance refunds. Responsibilities include, but are not limited to, the following: * Review credits and research patient accounts for both Patient and Insurance. Determine ...
Refund Specialist information
See salary details
$15.63 - $17.55
15% of jobs
$18.65 is the 25th percentile. Wages below this are outliers.
$17.55 - $19.47
18% of jobs
The median wage is $20.91 / hr.
$19.47 - $21.39
23% of jobs
$21.39 - $23.32
13% of jobs
$23.32 - $25.24
3% of jobs
$25.24 - $27.16
3% of jobs
$27.28 is the 75th percentile. Wages above this are outliers.
$27.16 - $29.09
4% of jobs
$29.09 - $31.01
2% of jobs
$31.01 - $32.93
3% of jobs
$32.93 - $34.86
13% of jobs
$34.86 - $36.78
3% of jobs
$15
$24
$36
How much do refund specialist jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for refund specialist in the United States is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.29 per hour, depending on experience, location, and employer.
What does a refund specialist do?
A Refund Specialist is responsible for processing and managing refund requests from customers or clients. They review refund claims, verify transaction details, and ensure that refunds are issued accurately and in a timely manner. Refund Specialists often communicate with customers to resolve issues, maintain records of all transactions, and collaborate with other departments to address discrepancies. Their role is essential in maintaining customer satisfaction and ensuring compliance with company policies and financial regulations.
What is a refund specialist?
A refund specialist works for corporations or healthcare providers to process refunds for clients or patients. As a medical refund specialist, your job duties are to help patients make payments or set up bill payment plans, process insurance reimbursement requests, and issue refunds. Your other responsibilities include maintaining detailed financial records in patients’ files and assisting with clerical and administrative tasks in the medical office, such as scheduling patient appointments or updating medical records. In small healthcare offices, you work alongside physicians, nurses, and medical assistants.
What are the key skills and qualifications needed to thrive as a refund specialist, and why are they important?
To thrive as a Refund Specialist, you need strong attention to detail, basic accounting knowledge, and experience with financial transactions, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing software, and Microsoft Excel is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills are crucial for accurately processing refunds, resolving customer issues efficiently, and maintaining trust in the company's financial operations.
What are some common challenges a refund specialist faces, and how can they be addressed?
Refund Specialists often encounter challenges such as handling high volumes of refund requests, dealing with dissatisfied customers, and ensuring compliance with company policies and financial regulations. To address these challenges, it’s important to develop strong communication and problem-solving skills, stay organized, and remain patient and empathetic when working with customers. Regular training on updated procedures and close collaboration with the finance and customer service teams can also help ensure accurate and efficient processing of refunds.
What is the difference between Refund Specialist vs Customer Service Representative?
| Aspect | Refund Specialist | Customer Service Representative |
|---|---|---|
| Primary Role | Handles refund requests, processes refunds, and resolves billing issues | Assists customers with inquiries, provides product/service information, and resolves general issues |
| Required Skills | Knowledge of refund policies, attention to detail, communication skills | Communication skills, problem-solving, product knowledge |
| Work Environment | Finance, retail, e-commerce sectors | Various industries including retail, telecom, hospitality |
| Certifications | Often not required, but customer service or finance certifications helpful | Typically not required |
While both roles involve customer interaction, Refund Specialists focus specifically on processing refunds and resolving billing issues, often within finance or e-commerce sectors. Customer Service Representatives handle a broader range of customer inquiries across multiple industries. Refund Specialists require more specialized knowledge of refund policies, whereas Customer Service Reps provide general support.
What skills are needed for a refund specialist?
A refund specialist needs strong communication and customer service skills to handle inquiries effectively. Attention to detail, problem-solving abilities, and familiarity with refund policies and relevant software are also important for processing refunds accurately and efficiently.
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Cities with the most Refund Specialist job openings:
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The most popular types of Refund Specialist jobs are:
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States with the most job openings for Refund Specialist jobs include:
What job categories do people searching Refund Specialist jobs look for?
The top searched job categories for Refund Specialist jobs are:
What are popular job titles related to Refund Specialist jobs?
For Refund Specialist jobs, the most frequently searched job titles are:
- reimbursement representative
- reimbursement specialist
- patient financial service representative
- patient financial services representative
- patient accounting representative
- insurance verifier
- patient financial representative
- patient financial services specialist
- cash reconciliation specialist
- medical insurance verifier
Other
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Job description
Job Opportunity
Join our team in North Carolina, a place where vibrant city life meets serene nature. Enjoy the best of both worlds as you become part of a dynamic team dedicated to ensuring accurate and timely refunds.
Essential Functions- Review credits to determine if a refund is due to insurance.
- Review credits to determine if a refund is due to the patient.
- Understand how to read an Explanation of Benefits (EOB).
- Understand allowables.
- Work line items and apply credits and debits appropriately.
- Follow all company policies and procedures, including HIPAA regulations.
- Communicate trends or issues with payers.
- Assist with other areas of receipts processing as needed.
Two (2) years of payment refunds experience, with collections, billing, and/or registration experience in a healthcare or insurance setting being a plus, OR any combination of equivalent education and experience. Typing skills with a minimum of 35 wpm and good communication skills are required.
Physical Requirements(MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs. Occasional to frequent standing & walking, occasional sitting, close eye work (computers, typing, reading, writing). Physical demands may vary depending on assigned work area and work tasks.