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Connex Credit Union Jobs (NOW HIRING)

CONNEX CREDIT UNION INC

PT Teller

Orange, CT · On-site

$16.94 - $20.88/hr

Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We're a company with a long and successful history where trust is important and ...

CONNEX CREDIT UNION INC

PT Teller

North Haven, CT · On-site

$16.94 - $20.80/hr

Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We're a company with a long and successful history where trust is important and ...

CONNEX CREDIT UNION INC

Float Teller

North Haven, CT · On-site

$16.94 - $20.88/hr

Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We're a company with a long and successful history where trust is important and ...

CONNEX CREDIT UNION INC

Universal Banker

Branford, CT · On-site

$18.32 - $27.48/hr

Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We're a company with a long and successful history where trust is important and ...

CONNEX CREDIT UNION INC

Branch Manager

Branford, CT · On-site

Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We're a company with a long and successful history where trust is important and ...

CONNEX CREDIT UNION INC

Branch Manager

Orange, CT

Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We're a company with a long and successful history where trust is important and ...

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Connex Credit Union information

What is Connex Credit Union?

Connex Credit Union is a member-owned, not-for-profit financial institution based in Connecticut. It offers a range of banking services, including savings and checking accounts, loans, mortgages, and credit cards. As a credit union, Connex is focused on serving its members rather than generating profits for shareholders, often resulting in lower fees and better rates. Membership is typically available to individuals who live, work, worship, or attend school in certain communities, as well as their families.

What are the key skills and qualifications needed to thrive as a Credit Union Member Service Representative, and why are they important?

To thrive as a Credit Union Member Service Representative, you need a strong understanding of financial products, attention to detail, and typically a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and customer relationship management (CRM) tools is important. Excellent communication, problem-solving skills, and a commitment to providing exceptional customer service help you stand out in this position. These skills ensure accurate transactions, member satisfaction, and compliance with financial regulations, which are critical for the credit union's reputation and operational success.

What does a typical day look like for a Member Service Representative at Connex Credit Union?

As a Member Service Representative at Connex Credit Union, your day typically involves assisting members with their banking needs, such as processing transactions, opening new accounts, and providing information about financial products. You'll collaborate closely with team members to resolve customer inquiries and ensure a positive member experience. The environment is usually fast-paced, requiring strong attention to detail and excellent communication skills. You'll also work with other departments, like lending or compliance, to support members' financial goals and ensure procedures are followed.

What is the difference between Connex Credit Union vs Loan Officer?

AspectConnex Credit UnionLoan Officer
CredentialsMembership eligibility, possibly some financial certificationsFinancial certifications (e.g., NMLS), sales experience
Work EnvironmentFinancial institution, member-focusedBanking or lending environment, client-facing
Industry UsageCredit unions, financial servicesBanking, mortgage, and lending sectors

Connex Credit Union is a member-focused financial institution offering banking services, while a Loan Officer specializes in evaluating and approving loan applications within banks or credit unions. Both roles require financial knowledge, but Loan Officers focus more on lending processes, whereas Connex Credit Union staff provide broader financial services to members.

More about Connex Credit Union jobs
What cities are hiring for Connex Credit Union jobs? Cities with the most Connex Credit Union job openings:
What states have the most Connex Credit Union jobs? States with the most job openings for Connex Credit Union jobs include:
What job categories do people searching Connex Credit Union jobs look for? The top searched job categories for Connex Credit Union jobs are:
Connex Credit Union jobs near you
Infographic showing various Connex Credit Union job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Temporary. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.
Member Service Center Representative - ON SITE

Member Service Center Representative - ON SITE

CONNEX CREDIT UNION INC

North Haven, CT • On-site

$20.48 - $30.72/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Are you looking to have a positive impact on people in your community?  Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others.  We’re a company with a long and successful history where trust is important and exceptional customer service is the standard.  We are committed to our employees, our members and the communities we serve.  If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.

Benefits:

  • Competitive compensation.
  • Medical, Dental and Vision coverage.
  • Paid time off.
  • 401K contributory plan with company match.
  • The opportunity to become involved in community outreach.

The primary function of the Member Service Center Representative is to serve as a representative in the Member Service Center working with members and prospective members of Connex Credit Union. The position will help members with all issues they may have as well as look for opportunities to improve a member’s financial life utilizing Connex’s products and services. The position must consistently provide excellent customer service while working within Connex policies and meeting or exceeding Connex service standards. Working in the call center, Sales and Service and ITM teams requires a unique blend of patience, inquisition and problem solving skills.  They must work to resolve issues efficiently primarily resolving problems on the first call. Essential Functions and Responsibilities:

  • Call Center
    • Answers all inbound phone calls in an accurate, timely manner while adhering to all call center standards
    • Promptly responds to member requests via web chat and email
    • Delivers superior quality service while adhering to corporate, regulatory and audit guidelines
    • Takes ownership of member problems and works them until completely and satisfactorily resolved - Utilizes problem solving skills and thinks independently to resolve these issues
    • Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members
    • Improves each member’s financial life by offering appropriate products and services during phone calls and other contacts
    • Processes loan applications for members and assists them with questions they may have in regards to the consumer lending products
    • Meets all sales and service goals consistently and contributes to the fulfillment of all Connex Credit Union goals
  • ITM
    • Maintains a balanced personal cash drawer and balanced vault in absence of Service Coordinator
    • Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members
    • Delivers superior quality service while adhering to corporate, regulatory and audit guidelines
    • Utilizes problem solving skills and thinks independently to resolve member issues
  • Sales and Service
    • Mail Processing, Audit CD Reports, S&S Helpdesk Requests
  • Other duties as assigned to support the Member Service Center and the credit union. 

Performance Measurements (if applicable):

Qualifications and Requirements:

  • Ability to maintain confidentiality of member information
  • Ability to work collaboratively within the call center environment
  • Strong communication and sales skills
  • High degree of responsibility and integrity
  • Proficiency in Microsoft Office suite
  • Flexible about work hours and shifts to accommodate business and member needs – Includes rotating Saturdays and occasional after-hour meetings
  • High school degree required; bachelor’s degree desirable
  • 1-2 years experience required

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