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Refund Specialist Jobs (NOW HIRING)

Addison Group

Refunds Specialist

Charlotte, NC · On-site

$21 - $28/hr

Refunds Specialist Location: Charlotte, NC Compensation: $21.00 - $28.00 per hour Benefits: This ... Review patient accounts to identify overpayments and determine appropriate refund actions * Process ...

Moffitt

A/R & REFUND SPECIALIST

Long Beach, CA · On-site

$20.14 - $30.70/hr

The Accounts Receivable and Refund (A/R) Specialist is responsible for ensuring Accounts Receivable is properly recorded through the analysis and resolution of credit balances in the patient ...

Moffitt Cancer Center

$20.14 - $30.70/hr

The Accounts Receivable and Refund (A/R) Specialist is responsible for ensuring Accounts Receivable is properly recorded through the analysis and resolution of credit balances in the patient ...

Perk

Payments & Refunds Specialist - AmTrav

Chicago, IL · On-site

Payments & Refunds Specialists are responsible for delivering AmTrav's highest standard of service, ensuring travelers' critical issues are resolved efficiently and with care. This is a back-office ...

Perk

Payments & Refunds Specialist - AmTrav

Chicago, IL · On-site

Payments & Refunds Specialists are responsible for delivering AmTrav's highest standard of service, ensuring travelers' critical issues are resolved efficiently and with care. This is a back-office ...

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$15

$24

$36

How much do refund specialist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for refund specialist in the United States is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.29 per hour, depending on experience, location, and employer.

What does a refund specialist do?

A Refund Specialist is responsible for processing and managing refund requests from customers or clients. They review refund claims, verify transaction details, and ensure that refunds are issued accurately and in a timely manner. Refund Specialists often communicate with customers to resolve issues, maintain records of all transactions, and collaborate with other departments to address discrepancies. Their role is essential in maintaining customer satisfaction and ensuring compliance with company policies and financial regulations.

What is a refund specialist?

A refund specialist works for corporations or healthcare providers to process refunds for clients or patients. As a medical refund specialist, your job duties are to help patients make payments or set up bill payment plans, process insurance reimbursement requests, and issue refunds. Your other responsibilities include maintaining detailed financial records in patients’ files and assisting with clerical and administrative tasks in the medical office, such as scheduling patient appointments or updating medical records. In small healthcare offices, you work alongside physicians, nurses, and medical assistants.

What are the key skills and qualifications needed to thrive as a refund specialist, and why are they important?

To thrive as a Refund Specialist, you need strong attention to detail, basic accounting knowledge, and experience with financial transactions, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, payment processing software, and Microsoft Excel is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills are crucial for accurately processing refunds, resolving customer issues efficiently, and maintaining trust in the company's financial operations.

What are some common challenges a refund specialist faces, and how can they be addressed?

Refund Specialists often encounter challenges such as handling high volumes of refund requests, dealing with dissatisfied customers, and ensuring compliance with company policies and financial regulations. To address these challenges, it’s important to develop strong communication and problem-solving skills, stay organized, and remain patient and empathetic when working with customers. Regular training on updated procedures and close collaboration with the finance and customer service teams can also help ensure accurate and efficient processing of refunds.

What is the difference between Refund Specialist vs Customer Service Representative?

AspectRefund SpecialistCustomer Service Representative
Primary RoleHandles refund requests, processes refunds, and resolves billing issuesAssists customers with inquiries, provides product/service information, and resolves general issues
Required SkillsKnowledge of refund policies, attention to detail, communication skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentFinance, retail, e-commerce sectorsVarious industries including retail, telecom, hospitality
CertificationsOften not required, but customer service or finance certifications helpfulTypically not required

While both roles involve customer interaction, Refund Specialists focus specifically on processing refunds and resolving billing issues, often within finance or e-commerce sectors. Customer Service Representatives handle a broader range of customer inquiries across multiple industries. Refund Specialists require more specialized knowledge of refund policies, whereas Customer Service Reps provide general support.

What skills are needed for a refund specialist?

A refund specialist needs strong communication and customer service skills to handle inquiries effectively. Attention to detail, problem-solving abilities, and familiarity with refund policies and relevant software are also important for processing refunds accurately and efficiently.
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Refund Specialist jobs near you
Infographic showing various Refund Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $50,041 per year, or $24.1 per hour.

Lead Payments and Refund Specialist (Chesapeake Specialty Care)

Univ of MD Specialty Care Network LLC

Annapolis, MD • On-site

Full-time

Posted 2 days ago

New

Job description

The Lead Payments and Refunds Specialist is responsible for overseeing the daily operations of payment posting and refund processing activities across all divisions. This role serves as the subject matter expert for payment reconciliation, patient credit balances, and refund management while providing guidance, training, and support to Payments and Refund Specialists. The Lead works closely with the RCM Director to ensure accuracy, compliance, process improvement, and achievement of departmental goals.

Essential Functions

  • Serve as the primary resource and mentor for the Payments and Refunds team.
  • Provide training and onboarding for new staff members.
  • Monitor work queues and productivity to ensure timely posting and refund processing.
  • Review team performance and provide feedback to support quality and efficiency improvements.
  • Assist with developing and maintaining departmental policies and procedures.
  • Escalate complex payment, reconciliation, or refund issues to the RCM Director as appropriate.
  • Support cross-functional collaboration with Billing, Follow-Up, Credentialing, and Front Office teams.

Education and/or experience

  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Minimum 5 years of experience in medical billing, payment posting, or revenue cycle operations.
  • Minimum 1-2 years of lead, supervisory, or mentoring experience preferred.
  • Strong knowledge of medical insurance plans including Medicare, Medicaid, Tricare, and commercial payers.
  • Comprehensive understanding of ERA/EOB processing, payment reconciliation, and refund management.
  • Familiarity with CPT, ICD-10, and medical billing regulations.
  • Experience with practice management systems, EHR platforms, and clearinghouses.
  • Advanced proficiency with Microsoft Excel, including reporting and data analysis.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities while maintaining a high level of accuracy.

Total Rewards
The referenced base salary range represents the low and high end of Chesapeake Specialty Care salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.