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Patient Financial Services Representative Jobs (NOW HIRING)

MedHQ, LLC

Patient Financial Services Rep

Wichita, KS · Remote

As a Patient Financial Services Representative at MedHQ, you will play a vital role in providing exceptional customer service to patients while effectively managing their medical billing inquiries ...

New England Baptist Hospital

$18.75 - $20.50/hr

PFS Representative Position Summary: As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely ...

New England Baptist Hospital

$18.75 - $20.50/hr

PFS Representative Position Summary: As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely ...

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Patient Financial Services Representative information

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How much do patient financial services representative jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for patient financial services representative in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What does a financial services representative do?

A Patient Financial Services Representative manages patient billing, insurance claims, and payment processing in healthcare settings. They verify patient information, explain billing procedures, and assist with financial inquiries, often using billing software and maintaining confidentiality. Strong communication and attention to detail are essential for this role.

What is the role of patient financial services?

A Patient Financial Services Representative manages patient billing, insurance claims, and payment processing to ensure accurate and timely financial transactions. They communicate with patients about their financial responsibilities and may use billing software to track accounts and resolve billing issues.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Representative, and why are they important?

To thrive as a Patient Financial Services Representative, you need strong knowledge of medical billing, insurance processes, and healthcare regulations, often supported by a high school diploma and relevant experience. Proficiency with billing software, electronic health records (EHRs), and insurance verification systems is typically required. Exceptional customer service, attention to detail, and effective communication skills help you navigate complex financial matters with patients and colleagues. These skills are vital for accurate billing, timely reimbursements, and ensuring a positive patient experience within healthcare organizations.

What are Patient Financial Services Representatives?

Patient Financial Services Representatives are healthcare professionals who assist patients with billing, insurance claims, and payment processes in medical facilities. They help patients understand their medical bills, verify insurance coverage, resolve account discrepancies, and set up payment plans if needed. These representatives act as a liaison between patients, insurance companies, and healthcare providers to ensure accurate and timely processing of payments and financial information.

What is the difference between Patient Financial Services Representative vs Medical Billing Specialist?

AspectPatient Financial Services RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospital, clinic, or healthcare facility front deskMedical office or billing company
Employer & IndustryHospitals, clinics, healthcare providersMedical billing companies, healthcare providers
Primary FocusPatient interactions, insurance verification, billing assistanceProcessing and submitting medical claims, coding

While both roles involve healthcare billing, the Patient Financial Services Representative primarily interacts with patients and handles insurance verification, whereas the Medical Billing Specialist focuses on processing claims and coding. Both roles are essential in healthcare revenue cycle management but differ in daily tasks and patient contact level.

What healthcare jobs pay over $100k per year?

Patient Financial Services Representatives typically earn below $100,000 annually, but higher-paying healthcare roles such as healthcare administrators, medical directors, and specialized physicians often exceed this threshold. Advanced positions requiring additional education, certifications, or management responsibilities tend to offer salaries over $100,000 per year.

What degree do you need to be a patient representative?

A Patient Financial Services Representative typically does not require a specific degree but often benefits from a high school diploma or equivalent. Some employers prefer candidates with postsecondary education in healthcare administration, business, or related fields, along with strong communication and computer skills.

What are the most common challenges faced by Patient Financial Services Representatives, and how can they be successfully managed?

Patient Financial Services Representatives often encounter challenges such as resolving complex billing issues, handling sensitive conversations about payment with patients, and staying updated with changing insurance regulations. Success in this role involves strong communication skills, attention to detail, and a compassionate approach to assisting patients. Regular training on insurance policies and billing systems, as well as collaborating closely with clinical and administrative teams, helps representatives manage these challenges and provide quality service.
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What are popular job titles related to Patient Financial Services Representative jobs? For Patient Financial Services Representative jobs, the most frequently searched job titles are:
Patient Financial Services Representative jobs near you
Infographic showing various Patient Financial Services Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,182 per year, or $18.4 per hour.

Patient Financial Services Representative

ADDICTION AND MENTAL HEALTH SERVICES, LLC

Smithville, TX • On-site

$17 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

  • Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

  • Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

  • Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

  • Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

  • Student Loan Repayment – Available for nurses and therapists.

  • Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

  • Generous PTO – A robust paid time off policy to support work-life balance.

  • Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.



About the Role:

The Patient Financial Services Representative plays a critical role in ensuring a smooth financial experience for patients within healthcare facilities across the United States. This position is responsible for managing patient accounts, assisting with billing inquiries, and facilitating payment processes to support the financial health of the organization. The representative acts as a liaison between patients and the healthcare provider, helping to clarify insurance coverage, explain charges, and resolve any discrepancies. By providing clear and compassionate communication, this role helps reduce patient stress related to medical bills and promotes timely payments. Ultimately, the Patient Financial Services Representative contributes to maintaining accurate financial records and enhancing patient satisfaction through effective financial service delivery.

Minimum Qualifications:

  • High school diploma or equivalent required; associate degree or higher preferred.
  • Previous experience in patient financial services, medical billing, or a related healthcare administrative role.
  • Strong understanding of medical insurance terminology, billing processes, and healthcare regulations.
  • Proficiency with electronic health record (EHR) systems and billing software.
  • Excellent communication and customer service skills.

Preferred Qualifications:

  • Certification in medical billing or coding (e.g., Certified Professional Biller or Certified Coding Specialist).
  • Experience working with multiple insurance providers and familiarity with Medicare and Medicaid billing.
  • Knowledge of healthcare compliance standards such as HIPAA.
  • Bilingual abilities to assist a diverse patient population.
  • Demonstrated ability to handle sensitive financial information with discretion and professionalism.

Responsibilities:

  • Respond promptly and professionally to patient inquiries regarding billing statements, insurance coverage, and payment options.
  • Verify patient insurance information and eligibility to ensure accurate billing and reimbursement.
  • Assist patients in setting up payment plans and provide guidance on financial assistance programs when applicable.
  • Collaborate with internal departments such as billing, coding, and insurance to resolve account discrepancies and denials.
  • Maintain detailed and accurate records of patient interactions, payments, and account adjustments in compliance with healthcare regulations.

Skills:

The Patient Financial Services Representative utilizes strong communication skills daily to clearly explain complex billing information and insurance details to patients, ensuring they understand their financial responsibilities. Analytical skills are essential for reviewing patient accounts, identifying discrepancies, and collaborating with insurance companies to resolve issues efficiently. Proficiency with billing software and electronic health records enables accurate data entry and account management, which supports timely and correct billing processes. Customer service skills are critical in managing patient interactions with empathy and professionalism, helping to reduce patient anxiety related to financial matters. Additionally, knowledge of healthcare regulations and compliance ensures that all financial transactions and patient information are handled securely and ethically.

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