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Patient Financial Services Representative Jobs (NOW HIRING)

MedHQ, LLC

Patient Financial Services Rep

Wichita, KS · Remote

As a Patient Financial Services Representative at MedHQ, you will play a vital role in providing exceptional customer service to patients while effectively managing their medical billing inquiries ...

New England Baptist Hospital

$18.75 - $20.50/hr

PFS Representative Position Summary: As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely ...

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Patient Financial Services Representative information

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How much do patient financial services representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for patient financial services representative in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What is the role of patient financial services?

A Patient Financial Services Representative manages patient billing, insurance claims, and payment processing to ensure accurate and timely financial transactions. They communicate with patients about their financial responsibilities and often use billing software to facilitate these processes.

What does a patient financial rep do?

A patient financial services representative handles patient billing, insurance claims, and payment processing. They communicate with patients about their financial responsibilities, verify insurance coverage, and ensure accurate billing information using billing software. Strong communication skills and knowledge of healthcare billing are essential for this role.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Representative, and why are they important?

To thrive as a Patient Financial Services Representative, you need strong knowledge of medical billing, insurance processes, and healthcare regulations, often supported by a high school diploma and relevant experience. Proficiency with billing software, electronic health records (EHRs), and insurance verification systems is typically required. Exceptional customer service, attention to detail, and effective communication skills help you navigate complex financial matters with patients and colleagues. These skills are vital for accurate billing, timely reimbursements, and ensuring a positive patient experience within healthcare organizations.

What are Patient Financial Services Representatives?

Patient Financial Services Representatives are healthcare professionals who assist patients with billing, insurance claims, and payment processes in medical facilities. They help patients understand their medical bills, verify insurance coverage, resolve account discrepancies, and set up payment plans if needed. These representatives act as a liaison between patients, insurance companies, and healthcare providers to ensure accurate and timely processing of payments and financial information.

What does a financial service representative do?

A Patient Financial Services Representative manages patient billing, insurance claims, and payment processing. They communicate with patients and insurance companies to resolve billing issues and ensure accurate account information, often using billing software and maintaining confidentiality. The role requires attention to detail and knowledge of healthcare billing procedures.

What is the difference between Patient Financial Services Representative vs Medical Billing Specialist?

AspectPatient Financial Services RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospital, clinic, or healthcare facility front deskMedical office or billing company
Employer & IndustryHospitals, clinics, healthcare providersMedical billing companies, healthcare providers
Primary FocusPatient interactions, insurance verification, billing assistanceProcessing and submitting medical claims, coding

While both roles involve healthcare billing, the Patient Financial Services Representative primarily interacts with patients and handles insurance verification, whereas the Medical Billing Specialist focuses on processing claims and coding. Both roles are essential in healthcare revenue cycle management but differ in daily tasks and patient contact level.

What is a PSA position at a hospital?

A Patient Service Associate (PSA) at a hospital is a frontline staff member responsible for patient check-in, scheduling appointments, verifying insurance information, and assisting with billing processes. The role requires strong communication skills, attention to detail, and familiarity with hospital computer systems and electronic health records.

What are the most common challenges faced by Patient Financial Services Representatives, and how can they be successfully managed?

Patient Financial Services Representatives often encounter challenges such as resolving complex billing issues, handling sensitive conversations about payment with patients, and staying updated with changing insurance regulations. Success in this role involves strong communication skills, attention to detail, and a compassionate approach to assisting patients. Regular training on insurance policies and billing systems, as well as collaborating closely with clinical and administrative teams, helps representatives manage these challenges and provide quality service.
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Patient Financial Services Representative jobs near you

Patient Financial Services Representative

ADDICTION AND MENTAL HEALTH SERVICES, LLC

Southaven, MS • On-site

$15.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

  • Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

  • Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

  • Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

  • Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

  • Student Loan Repayment – Available for nurses and therapists.

  • Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

  • Generous PTO – A robust paid time off policy to support work-life balance.

  • Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.


About the Role:

The Patient Financial Services Representative at Woodland Recovery Center plays a critical role in the healthcare system by serving as the primary point of contact for patients regarding their financial responsibilities. This position ensures accurate communication of billing information, insurance coverage, and payment options to patients, facilitating a smooth financial experience. The representative collaborates closely with healthcare providers, insurance companies, and patients to resolve billing discrepancies and answer inquiries promptly. By managing patient accounts and payment plans effectively, this role contributes to the financial health of the organization while maintaining a compassionate and professional approach. Ultimately, the Patient Financial Services Representative helps patients navigate complex financial processes, ensuring clarity and support throughout their healthcare journey.

Minimum Qualifications:

  • High school diploma or equivalent required; associate degree or higher preferred.
  • Minimum of 1 year experience in patient financial services, medical billing, or a related healthcare administrative role.
  • Basic knowledge of medical terminology, insurance processes, and healthcare billing procedures.
  • Proficiency with electronic health record (EHR) systems and billing software.
  • Strong communication skills with the ability to handle sensitive financial discussions professionally.

Preferred Qualifications:

  • Certification in medical billing or coding (e.g., Certified Professional Biller) is advantageous.
  • Experience working with multiple insurance providers and familiarity with Medicare and Medicaid billing.
  • Demonstrated ability to manage high call volumes and multitask effectively in a fast-paced environment.
  • Advanced computer skills including Microsoft Office Suite and patient management software.
  • Bilingual abilities, especially in Spanish, to better serve diverse patient populations.

Responsibilities:

  • Communicate with patients to explain billing statements, insurance coverage, and payment options clearly and empathetically.
  • Verify patient insurance information and eligibility prior to services being rendered.
  • Assist patients in setting up payment plans and processing payments accurately and timely.
  • Resolve billing discrepancies by coordinating with insurance providers, healthcare staff, and patients.
  • Maintain detailed and accurate records of patient financial transactions and communications.
  • Respond promptly to patient inquiries via phone, email, or in-person regarding account status and billing questions.
  • Collaborate with internal departments to ensure compliance with healthcare regulations and organizational policies.
  • Educate patients on financial assistance programs and help them apply when eligible.

Skills:

The Patient Financial Services Representative at Woodland Recovery Center utilizes strong interpersonal and communication skills daily to explain complex billing information clearly and compassionately to patients. Analytical skills are essential for verifying insurance details, identifying discrepancies, and resolving billing issues efficiently. Proficiency with healthcare software systems enables accurate data entry, account management, and reporting. Organizational skills help manage multiple patient accounts and follow up on outstanding balances or inquiries systematically. Additionally, problem-solving abilities support the representative in navigating insurance policies and financial assistance programs to provide optimal solutions for patients.

Bradford Health Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Bradford Health Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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