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How much do patient financial services representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for patient financial services representative in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What is the role of patient financial services?

A Patient Financial Services Representative manages patient billing, insurance claims, and payment processing to ensure accurate and timely financial transactions. They communicate with patients about their financial responsibilities and often use billing software to facilitate these processes.

What does a patient financial rep do?

A patient financial services representative handles patient billing, insurance claims, and payment processing. They communicate with patients about their financial responsibilities, verify insurance coverage, and ensure accurate billing information using billing software. Strong communication skills and knowledge of healthcare billing are essential for this role.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Representative, and why are they important?

To thrive as a Patient Financial Services Representative, you need strong knowledge of medical billing, insurance processes, and healthcare regulations, often supported by a high school diploma and relevant experience. Proficiency with billing software, electronic health records (EHRs), and insurance verification systems is typically required. Exceptional customer service, attention to detail, and effective communication skills help you navigate complex financial matters with patients and colleagues. These skills are vital for accurate billing, timely reimbursements, and ensuring a positive patient experience within healthcare organizations.

What are Patient Financial Services Representatives?

Patient Financial Services Representatives are healthcare professionals who assist patients with billing, insurance claims, and payment processes in medical facilities. They help patients understand their medical bills, verify insurance coverage, resolve account discrepancies, and set up payment plans if needed. These representatives act as a liaison between patients, insurance companies, and healthcare providers to ensure accurate and timely processing of payments and financial information.

What does a financial service representative do?

A Patient Financial Services Representative manages patient billing, insurance claims, and payment processing. They communicate with patients and insurance companies to resolve billing issues and ensure accurate account information, often using billing software and maintaining confidentiality. The role requires attention to detail and knowledge of healthcare billing procedures.

What is the difference between Patient Financial Services Representative vs Medical Billing Specialist?

AspectPatient Financial Services RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospital, clinic, or healthcare facility front deskMedical office or billing company
Employer & IndustryHospitals, clinics, healthcare providersMedical billing companies, healthcare providers
Primary FocusPatient interactions, insurance verification, billing assistanceProcessing and submitting medical claims, coding

While both roles involve healthcare billing, the Patient Financial Services Representative primarily interacts with patients and handles insurance verification, whereas the Medical Billing Specialist focuses on processing claims and coding. Both roles are essential in healthcare revenue cycle management but differ in daily tasks and patient contact level.

What is a PSA position at a hospital?

A Patient Service Associate (PSA) at a hospital is a frontline staff member responsible for patient check-in, scheduling appointments, verifying insurance information, and assisting with billing processes. The role requires strong communication skills, attention to detail, and familiarity with hospital computer systems and electronic health records.

What are the most common challenges faced by Patient Financial Services Representatives, and how can they be successfully managed?

Patient Financial Services Representatives often encounter challenges such as resolving complex billing issues, handling sensitive conversations about payment with patients, and staying updated with changing insurance regulations. Success in this role involves strong communication skills, attention to detail, and a compassionate approach to assisting patients. Regular training on insurance policies and billing systems, as well as collaborating closely with clinical and administrative teams, helps representatives manage these challenges and provide quality service.
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Patient Financial Services Representative jobs near you

Patient Financial Services Representative

Charlie Health Behavioral Health Operations

Nashville, TN • Hybrid

$16.75 - $18/hr

Other

Posted 24 days ago

Job description

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it's vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities
  • Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadership
  • Responsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues
  • Responsible for timely follow-up on all appeal submissions
  • Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests
  • Providing follow-up and feedback to leadership regarding assignments
  • Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR
  • Works necessary reports to ensure assigned AR is actively worked & maintained
Qualifications
  • 3+ years of experience in insurance account receivable department, preferably in behavioral health
  • Knowledge of payer specific billing requirements
  • Highly organized and able to track workflows through various tools
  • Strict attention to detail with excellent organizational skills
  • Customer service skills to work with insurance companies and teammates within the company
  • Maintain a high level of integrity and confidentiality of medical information#LI-HY
  • Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

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