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Patient Financial Services Representative Jobs (NOW HIRING)

Nutex Health

$16.75 - $21.25/hr

Patient Services Representative The Patient Financial Services Rep will take inboundand outbound calls regarding payments and complaints and answer questions per patient. The Patient Financial ...

King's Daughters

$16.75 - $18.25/hr

Job Summary Responsible for supporting patient financial services by ensuring accurate account ... Maintains professional representation of the organization in all customer interactions. Performs ...

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How much do patient financial services representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient financial services representative in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What is a patient financial services representative?

Patient Financial Services Representatives are healthcare professionals who assist patients with billing, insurance claims, and payment processes in medical facilities. They help patients understand their medical bills, verify insurance coverage, resolve account discrepancies, and set up payment plans if needed. These representatives act as a liaison between patients, insurance companies, and healthcare providers to ensure accurate and timely processing of payments and financial information.

What are the key skills and qualifications needed to thrive as a patient financial services representative?

To thrive as a Patient Financial Services Representative, you need strong knowledge of medical billing, insurance processes, and healthcare regulations, often supported by a high school diploma and relevant experience. Proficiency with billing software, electronic health records (EHRs), and insurance verification systems is typically required. Exceptional customer service, attention to detail, and effective communication skills help you navigate complex financial matters with patients and colleagues. These skills are vital for accurate billing, timely reimbursements, and ensuring a positive patient experience within healthcare organizations.

What are the most common challenges faced by patient financial services representatives, and how can they be successfully managed?

Patient Financial Services Representatives often encounter challenges such as resolving complex billing issues, handling sensitive conversations about payment with patients, and staying updated with changing insurance regulations. Success in this role involves strong communication skills, attention to detail, and a compassionate approach to assisting patients. Regular training on insurance policies and billing systems, as well as collaborating closely with clinical and administrative teams, helps representatives manage these challenges and provide quality service.

What is the difference between Patient Financial Services Representative vs Medical Billing Specialist?

AspectPatient Financial Services RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospital, clinic, or healthcare facility front deskMedical office or billing company
Employer & IndustryHospitals, clinics, healthcare providersMedical billing companies, healthcare providers
Primary FocusPatient interactions, insurance verification, billing assistanceProcessing and submitting medical claims, coding

While both roles involve healthcare billing, the Patient Financial Services Representative primarily interacts with patients and handles insurance verification, whereas the Medical Billing Specialist focuses on processing claims and coding. Both roles are essential in healthcare revenue cycle management but differ in daily tasks and patient contact level.

What degree do you need to be a patient financial services representative?

A patient financial services representative typically needs a high school diploma or equivalent; some employers prefer postsecondary education such as an associate's degree in healthcare administration, business, or related fields. Strong communication skills and knowledge of billing software are also important for the role.
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Patient Financial Services Representative jobs near you
Infographic showing various Patient Financial Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,182 per year, or $18.4 per hour.

Patient Financial Services Representative

Revco Solutions

Durham, NC • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

***On-Site***
Join Our High-Energy Healthcare Call Center Team!
At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!
As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.
Revco has a performance-based incentive plan, that includes a monthly bonus, as well as a hybrid in office/work from home opportunity.
Pay: $16/hr. plus incentive program
Other Benefits Include:
  • Medical, Dental, Vision, Life and Disability Coverage
  • 401(k) Savings Plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Monthly Bonus Plan
  • Hybrid opportunities

As a valued team member your responsibilities will include:
  • Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
  • Assisting patients with insurance inquiries, claims, and billing matters.
  • Providing information about medical procedures, services, and general healthcare inquiries.
  • Documenting patient interactions and updating relevant systems according to established guidelines.

To excel in this role, you should possess the following qualifications:
  • Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
  • Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
  • Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:
  • High school diploma or equivalent.
  • Proficient in basic computer applications and the ability to learn new software quickly.
  • Empathy, compassion, and a genuine desire to help others.
  • Strong attention to detail.

So, if you are ready to make a difference and join our industry leading team please apply today!
Salary Description
$16/hr.

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