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Patient Financial Services Representative Jobs (NOW HIRING)

New England Baptist Hospital

$18.75 - $20.50/hr

PFS Representative Position Summary: As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely ...

Parkland Health

$17.25 - $18.75/hr

... service in a health care environment. General knowledge of patient access financial counseling ... Certified Revenue Cycle Representative (CRCR) preferred. Skills or Special Abilities Must be ...

New England Baptist Hospital

$18.75 - $20.50/hr

PFS Representative Position Summary: As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely ...

King's Daughters

$15.50 - $16.75/hr

... patient account activities to optimize reimbursement and reduce accounts receivable. Provides expertise in billing, follow-up, collections, and/or denials resolution to improve financial outcomes.

UK St Claire

$15.50 - $16.75/hr

... patient account activities to optimize reimbursement and reduce accounts receivable. Provides expertise in billing, follow-up, collections, and/or denials resolution to improve financial outcomes.

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Patient Financial Services Representative information

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How much do patient financial services representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for patient financial services representative in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

How do you become a patient financial services representative?

To become a patient financial services representative, candidates typically need a high school diploma or equivalent and should develop skills in customer service, billing, and insurance processing. Some employers prefer candidates with postsecondary education or certifications in healthcare administration or medical billing. On-the-job training is common, and familiarity with electronic health records and billing software is beneficial.

What are the key skills and qualifications needed to thrive as a patient financial services representative?

To thrive as a Patient Financial Services Representative, you need strong knowledge of medical billing, insurance processes, and healthcare regulations, often supported by a high school diploma and relevant experience. Proficiency with billing software, electronic health records (EHRs), and insurance verification systems is typically required. Exceptional customer service, attention to detail, and effective communication skills help you navigate complex financial matters with patients and colleagues. These skills are vital for accurate billing, timely reimbursements, and ensuring a positive patient experience within healthcare organizations.

What is a patient financial services representative?

Patient Financial Services Representatives are healthcare professionals who assist patients with billing, insurance claims, and payment processes in medical facilities. They help patients understand their medical bills, verify insurance coverage, resolve account discrepancies, and set up payment plans if needed. These representatives act as a liaison between patients, insurance companies, and healthcare providers to ensure accurate and timely processing of payments and financial information.

What is the difference between Patient Financial Services Representative vs Medical Billing Specialist?

AspectPatient Financial Services RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospital, clinic, or healthcare facility front deskMedical office or billing company
Employer & IndustryHospitals, clinics, healthcare providersMedical billing companies, healthcare providers
Primary FocusPatient interactions, insurance verification, billing assistanceProcessing and submitting medical claims, coding

While both roles involve healthcare billing, the Patient Financial Services Representative primarily interacts with patients and handles insurance verification, whereas the Medical Billing Specialist focuses on processing claims and coding. Both roles are essential in healthcare revenue cycle management but differ in daily tasks and patient contact level.

What are the most common challenges faced by patient financial services representatives, and how can they be successfully managed?

Patient Financial Services Representatives often encounter challenges such as resolving complex billing issues, handling sensitive conversations about payment with patients, and staying updated with changing insurance regulations. Success in this role involves strong communication skills, attention to detail, and a compassionate approach to assisting patients. Regular training on insurance policies and billing systems, as well as collaborating closely with clinical and administrative teams, helps representatives manage these challenges and provide quality service.
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Patient Financial Services Representative jobs near you
Infographic showing various Patient Financial Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,182 per year, or $18.4 per hour.

Patient Financial Services Representative

Parkland Health and Hospital System

Dallas, TX • On-site

$15.75 - $17.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Parkland Health and Hospital System rating

8.2

Company rating: 8.2 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

Location: 8435 Stemmons Bldg.
PRIMARY PURPOSE
Performs registration duties to include patient registration, obtaining precertification, obtaining proper authorizations, insurance verification and preliminary financial counseling services to ensure Parkland's financial viability at the most basic level.
MINIMUM SPECIFICATIONS
Education
  • High School diploma/GED
  • Associate's degree preferred

Experience
  • Minimum of 2 years' experience within a hospital or clinical environment, an insurance company, managed care organization, other financial service setting, registration, financial counseling, financial clearance and/or customer service in a health care environment
  • General knowledge of patient access financial counseling functions in both acute and non-acute settings is a plus
  • Working knowledge of medical terminology and insurance terminology
  • Ability to work multiple computer systems such as patient, registration/accounting system, document imaging, scanning, proprietary payer websites and data quality monitoring, both accurately and efficiently
  • Prior experience in patient access, billing, cash collections, insurance, appointment scheduling preferred. - Knowledge and function and relationships within a hospital environment

Equivalent Education and/or Experience
  • May have an equivalent combination of education and experience to substitute for both the education and the experience requirements

Certification/Registration/Licensure
  • Certified Healthcare Access Associate (CHAA) preferred
  • Certified Patient Account Technician (CPAT) preferred
  • Certified Revenue Cycle Representative (CRCR) preferred

Skills or Special Abilities
  • Must be proficient in the use of personal computers, printers, scanners, etc
  • Must be able to demonstrate working knowledge of computer software, i.e., Word and Excel Knowledge, Hospital Information/Enterprise Systems, i.e., EPIC
  • Customer service skills and experience
  • Ability to work in a fast paced environment
  • Must be able to function in a high-level stressful environment while simultaneously multi-tasking
  • Ability to receive and express detailed information through oral and written communications
  • Professional approach and appearance
  • Detailed oriented with basic mathematical and analytical skills
  • Must be able to resolve registration issues as they relate to multiple groups including third party payors, system, patients and physicians
  • Knowledge of contract reimbursement, third party payors and insurance verification preferred
  • Ability to problem solve within the guidelines of established policies and procedures
  • Medical and insurance terminology
  • Bilingual skills preferred

Responsibilities
  • Greets patients, family members, peers, and leadership in a professional, friendly, and respectful manner to promote a positive public image of Parkland. Willingness to move about the system to ensure all facets of the job responsibilities are completed accurately and timely to support the needs of the organization. Required to assist the hospital in the event of an internal or external disaster.
  • Obtain, verify, and update accurate demographic, financial, and insurance information in the process of registration. Including the entry of patient/guarantor information in the patient registration/accounting systems. Ensure accounts are billed accurately and timely. Guarantee that medical record numbers are not duplicated or overlays created.
  • Reviews patient accounts for financial status to identify non-funded and/or under-funded patients. Refers appropriate cases to financial counseling for follow-up and consultation and Case Management for clinical justification for pre-authorization as necessary.
  • Educate patients about financial liabilities, employs proper, compliant patient liability collection techniques before, during and after date of service. Performs cash reconciliation and secured payment entry in adherence to financial and cash control policies and procedures.
  • Clearly document actions taken in account notes to ensure information is available and understandable for other departments to review. Tracks productivity/quality and provides cumulative reports daily, weekly and monthly as required. Ensures Patient Rights & Responsibilities as well as other required documents are properly explained and presented to patients.

Job Accountabilities
  • Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
  • Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
  • Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Requisition ID: 987770

What Parkland Health and Hospital System employees say

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About Parkland Health and Hospital System

Sourced by ZipRecruiter

Parkland Health and Hospital System, based in Dallas, TX, US, is a reputed entity in the healthcare industry. Accessible through their website parklandhealth.org, this distinguished organization operates within the public sector, primarily providing medical care and services. Parkland Health was founded with a mission to take healthcare to people who need it the most and ever since its inception it has staunchly adhered to this principle. The hospital is acknowledged for its unyielding dedication to patient care, its world-class staff, and its innovative medical breakthroughs. Alongside its traditional healthcare offerings, Parkland also provides specialized services such as burn treatment and poison control, cementing their position as a comprehensive provider of critical care.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1954

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