Technical Business Analyst (Credit Card Payments) Remote in US - This position is primarily remote ... chargebacks, and PCI-DSS compliance, along with experience supporting Agile software delivery ...
Technical Business Analyst (Credit Card Payments) Remote in US - This position is primarily remote ... chargebacks, and PCI-DSS compliance, along with experience supporting Agile software delivery ...
Location: This role is approved to be remote within the United States; however, candidates must ... Lead budgeting, forecasting, chargeback/showback, and variance analysis processes. * Identify and ...
Location: This role is approved to be remote within the United States; however, candidates must ... Lead budgeting, forecasting, chargeback/showback, and variance analysis processes. * Identify and ...
Strong strategic, analytical, and problem-solving skills * Executive communication and presentation ... Experience with IT financial management, chargeback/showback models * Experience developing vendor ...
Strong strategic, analytical, and problem-solving skills * Executive communication and presentation ... Experience with IT financial management, chargeback/showback models * Experience developing vendor ...
Remote Chargeback Analyst information
What is a remote chargeback analyst?
A Remote Chargeback Analyst is a financial professional who investigates, processes, and resolves chargeback claims for a company while working from a remote location. They review disputed transactions, gather necessary documentation, communicate with banks and customers, and ensure compliance with industry regulations. Their work helps protect the company from fraudulent activities and minimizes financial losses due to disputed charges. Remote Chargeback Analysts often use specialized software to manage cases efficiently and maintain accurate records.
What are the key skills and qualifications needed to thrive as a remote chargeback analyst, and why are they important?
To thrive as a Remote Chargeback Analyst, you need strong analytical abilities, attention to detail, and a solid understanding of financial transactions, often supported by a degree in finance or related experience. Familiarity with chargeback management platforms, card network dispute systems, and Excel or similar data analysis tools is typically required. Excellent written communication, problem-solving skills, and the ability to work independently are valuable soft skills for success in this role. These skills ensure accurate dispute resolution, protect company revenue, and foster effective collaboration across remote teams.
What are the main challenges a remote chargeback analyst might face when working with cross-functional teams?
Remote Chargeback Analysts often collaborate with customer service, finance, and IT teams to investigate and resolve disputed transactions. One of the main challenges is ensuring effective communication and information sharing across different departments, especially when working in different time zones or with varied processes. Staying organized, being proactive with follow-ups, and utilizing collaboration tools are key to overcoming these challenges and ensuring timely resolution of chargebacks. Building strong virtual relationships with team members can also help streamline workflows and foster a more supportive remote work environment.
What is the difference between Remote Chargeback Analyst vs Remote Fraud Analyst?
| Aspect | Remote Chargeback Analyst | Remote Fraud Analyst |
|---|---|---|
| Required Credentials | Financial certifications, knowledge of payment processing | Security certifications, data analysis skills |
| Work Environment | Financial institutions, e-commerce companies | Banking, e-commerce, financial services |
| Employer & Industry Usage | Payment processors, merchants | Financial institutions, online retailers |
| Common Search & Comparison | Yes | Yes |
The Remote Chargeback Analyst and Remote Fraud Analyst roles share similarities in industry and required skills, often working within financial or e-commerce sectors. While both handle financial security issues, the Chargeback Analyst focuses on resolving disputed transactions, whereas the Fraud Analyst concentrates on detecting and preventing fraudulent activities. Understanding these distinctions helps job seekers identify the right role based on their expertise and career goals.
What are the most commonly searched types of Chargeback Analyst jobs in Virginia? The most popular types of Chargeback Analyst jobs in Virginia are:
What are popular job titles related to Remote Chargeback Analyst jobs in Virginia? For Remote Chargeback Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Chargeback Analyst jobs in Virginia look for? The top searched job categories for Remote Chargeback Analyst jobs in Virginia are:
What cities in Virginia are hiring for Remote Chargeback Analyst jobs? Cities in Virginia with the most Remote Chargeback Analyst job openings:
Full-time
Posted 22 days ago
Job description
Role: Technical Business Analyst (Credit Card Payments)
Remote in US - This position is primarily remote; however, this position will require reporting to the Commission?s headquarters during key phases of the project - Solution Confirmation, Program Increment Cycles (PI), Showbacks, System Integration Test Cycles (SITs), User Acceptance Test (UAT), Go-Live, Immediately Post- Go-Live (Hypercare).
We are seeking an experienced Technical Business Analyst with deep expertise in credit card and digital payments processing to support the design, implementation, and enhancement of enterprise payment solutions. This role will work closely with business stakeholders, engineering, product, compliance, and external payment partners to gather and translate business requirements into functional specifications, user stories, process flows, and technical documentation. The ideal candidate will have a strong understanding of the end-to-end payment lifecycle, including authorization, settlement, tokenization, fraud prevention, chargebacks, and PCI-DSS compliance, along with experience supporting Agile software delivery, testing, and production deployments. This is a primarily remote position with periodic travel to the client's headquarters during key project milestones, including solution confirmation, program increment planning, testing, go-live, and hypercare support.
Key Responsibilities
- Elicit, document, and manage business and functional requirements for credit card payment processing systems, including authorization, clearing, settlement, chargebacks, and dispute resolution workflows.
- Translate complex business requirements into detailed functional specifications, user stories, process flows, and data mapping documents for development and QA teams.
- Analyze end-to-end payment lifecycle processes including card authorization, capture, refund, tokenization, 3DS (3D Secure), and fraud management.
- Collaborate with internal teams (engineering, product, compliance, risk, and operations) and external vendors/partners to define and deliver payment solutions.
- Support and participate in UAT (User Acceptance Testing), system integration testing (SIT), and regression testing cycles, including reviewing test cases and defect management.
- Ensure all payment solutions adhere to PCI-DSS compliance standards, regulatory requirements, and industry best practices.
- Facilitate workshops, stakeholder meetings, and sprint ceremonies (in Agile environments) to drive alignment and timely delivery.
- Analyze payment data and transaction reports to identify trends, anomalies, and areas for process improvement.
- Support go-live activities, post-implementation monitoring, and production incident resolution related to payment systems.
- Assist in documenting API specifications and integration guides for payment gateway and processor connectivity.
Required Qualifications
- 10+ years of experience as a Business Analyst or Technical Business Analyst, with a strong focus on credit card or digital payments processing.
- Deep knowledge of the payments ecosystem: card networks, issuers, acquirers, payment gateways, and processors.
- Proficiency with payment authorization/settlement flows.
- Experience with PCI-DSS compliance requirements and tokenization/encryption concepts.
- Solid understanding of REST APIs and ability to read and interpret API documentation and message schemas.
- Strong skills in writing BRDs, FRDs, user stories, use cases, data flow diagrams, and process maps.
- Experience working in Agile/Scrum methodology using tools such as Azure DevOps.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Solid understanding of REST APIs, with the ability to read and interpret API documentation and message schemas (Required)
- CBAP, PMI-PBA, or relevant payments industry certifications (e.g., Accredited ACH Professional (AAP)) (Preferred)
- Experience with 3D Secure (EMV 3DS), EMV chip, contactless payments, and digital wallets (Apple Pay, Google Pay).
- Knowledge of chargeback and dispute management processes.
- Familiarity with payment platforms such as Fiserv, FIS, ACI Worldwide, Worldpay, Stripe, Adyen, or Cybersource.
- 4+ years of experience as a Business Analyst or Technical Business Analyst, with a strong focus on credit card or digital payments processing (Required)
- Deep knowledge of the payments ecosystem, including card networks, issuers, acquirers, payment gateways, and processors (Required)
- Proficiency with payment authorization and settlement flows (Required)
- Experience with PCI-DSS compliance requirements and tokenization/encryption concepts (Required)
- Preferred Certifications:
- CBAP, PMI-PBA, or relevant payments industry certifications (e.g., AAP ? Accredited ACH Professional).
- Experience with fraud detection tools and rules engines.
- Experience with reconciling merchant activity to the system
Technical Skills
Tools: MS Office Suite, Miro, ADO
Languages/Query: SQL, basic understanding of XML/JSON
Standards: ISO 8583, ISO 20022, PCI-DSS, EMV
Methodology: Agile/Scrum, Waterfall, or hybrid