Strong strategic, analytical, and problem-solving skills * Executive communication and presentation ... Experience with IT financial management, chargeback/showback models * Experience developing vendor ...
Strong strategic, analytical, and problem-solving skills * Executive communication and presentation ... Experience with IT financial management, chargeback/showback models * Experience developing vendor ...
Remote Chargeback Analyst information
What is a Remote Chargeback Analyst?
A Remote Chargeback Analyst is a financial professional who investigates, processes, and resolves chargeback claims for a company while working from a remote location. They review disputed transactions, gather necessary documentation, communicate with banks and customers, and ensure compliance with industry regulations. Their work helps protect the company from fraudulent activities and minimizes financial losses due to disputed charges. Remote Chargeback Analysts often use specialized software to manage cases efficiently and maintain accurate records.
What are the key skills and qualifications needed to thrive as a Remote Chargeback Analyst, and why are they important?
To thrive as a Remote Chargeback Analyst, you need strong analytical abilities, attention to detail, and a solid understanding of financial transactions, often supported by a degree in finance or related experience. Familiarity with chargeback management platforms, card network dispute systems, and Excel or similar data analysis tools is typically required. Excellent written communication, problem-solving skills, and the ability to work independently are valuable soft skills for success in this role. These skills ensure accurate dispute resolution, protect company revenue, and foster effective collaboration across remote teams.
What are the main challenges a Remote Chargeback Analyst might face when working with cross-functional teams?
Remote Chargeback Analysts often collaborate with customer service, finance, and IT teams to investigate and resolve disputed transactions. One of the main challenges is ensuring effective communication and information sharing across different departments, especially when working in different time zones or with varied processes. Staying organized, being proactive with follow-ups, and utilizing collaboration tools are key to overcoming these challenges and ensuring timely resolution of chargebacks. Building strong virtual relationships with team members can also help streamline workflows and foster a more supportive remote work environment.
What is the difference between Remote Chargeback Analyst vs Remote Fraud Analyst?
| Aspect | Remote Chargeback Analyst | Remote Fraud Analyst |
|---|---|---|
| Required Credentials | Financial certifications, knowledge of payment processing | Security certifications, data analysis skills |
| Work Environment | Financial institutions, e-commerce companies | Banking, e-commerce, financial services |
| Employer & Industry Usage | Payment processors, merchants | Financial institutions, online retailers |
| Common Search & Comparison | Yes | Yes |
The Remote Chargeback Analyst and Remote Fraud Analyst roles share similarities in industry and required skills, often working within financial or e-commerce sectors. While both handle financial security issues, the Chargeback Analyst focuses on resolving disputed transactions, whereas the Fraud Analyst concentrates on detecting and preventing fraudulent activities. Understanding these distinctions helps job seekers identify the right role based on their expertise and career goals.
What are the most commonly searched types of Chargeback Analyst jobs in Virginia? The most popular types of Chargeback Analyst jobs in Virginia are:
What are popular job titles related to Remote Chargeback Analyst jobs in Virginia? For Remote Chargeback Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Chargeback Analyst jobs in Virginia look for? The top searched job categories for Remote Chargeback Analyst jobs in Virginia are:
What cities in Virginia are hiring for Remote Chargeback Analyst jobs? Cities in Virginia with the most Remote Chargeback Analyst job openings:
Other
Posted 6 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Overview
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Senior Manager to lead the Vendor Management Office (VMO). This role serves as a strategic leader responsible for defining and executing the enterprise vendor management strategy across Deloitte's technology ecosystem.
You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex portfolio of strategic technology partners. This role operates at the intersection of technology, finance, procurement, and risk, ensuring Deloitte maximizes value from its vendor investments while enabling innovation, scalability, and operational excellence.
As a VMO leader, you will shape the future of vendor management through ServiceNow-enabled automation, AI-driven insights, and continuous capability evolution, aligning vendor strategy with enterprise priorities.
Recruiting for this role ends on September 30, 2026
Work You'll Do
- Lead the enterprise vendor management strategy across DT-US.
- Establish and evolve governance frameworks, operating models, policies, and standards across the vendor lifecycle.
- Advise the CIO, COO, and senior business leaders on vendor strategy, selection, and portfolio governance.
- Drive alignment across U.S. and Global VMO priorities and strategies.
- Build, lead, and develop a multidisciplinary VMO team spanning vendor governance, performance, financial management, and risk.
- Oversee end-to-end vendor lifecycle management, from onboarding through renewal or exit, while ensuring alignment with architecture, security, compliance, and risk requirements.
- Lead vendor portfolio strategy through major transformation efforts, including large-scale technology initiatives, mergers and acquisitions, and divestitures.
- Own vendor performance and financial management, including SLA/SLO alignment, KPI tracking, executive reporting, budgeting, forecasting, cost optimization, and issue remediation.
- Lead the enterprise VMO technology roadmap in ServiceNow, including Supplier Lifecycle Operations and Contract Management Pro, to advance automation, standardization, analytics, and AI-enabled capabilities.
- Own the third-party risk framework and partner across Procurement, Finance, Legal, Cyber, Risk, and Technology to strengthen vendor governance, manage risk, and inform long-term investment decisions.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
Qualifications Required
- Bachelor's degree
- 10+ years of experience in IT vendor management, supplier governance, strategic sourcing, or enterprise technology operations
- 2+ years experience leading or transforming a Vendor Management Office or similar governance function in addition to working on the budgeting, forecasting and cost optimizations of VMOs
- 8+ years vendor lifecycle management, performance governance, and financial management
- 1+ years recently working with ServiceNow Supplier Lifecycle Operations (SLO) and Contract Management Pro as core VMO platform modules
- Bachelor's degree in Business, Finance, Information Systems, or equivalent
- Limited immigration sponsorship may be available
- Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
Preferred
- Proven ability to lead teams and influence senior stakeholders
- Strong strategic, analytical, and problem-solving skills
- Executive communication and presentation skills
- Experience in large-scale enterprise IT environments
- Experience leveraging AI, predictive analytics, or automation in vendor management
- Familiarity with third-party risk management frameworks (TPRM)
- Experience with IT financial management, chargeback/showback models
- Experience developing vendor market intelligence and benchmarking
- MBA or equivalent graduate degree
Why Join DT-US?
DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation.
This is an opportunity to lead and shape a critical enterprise capability, driving measurable impact across vendor strategy, financial performance, and technology delivery.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire
#LH-1
EA_ITS_ExpHire
Qualifications:Overview
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Senior Manager to lead the Vendor Management Office (VMO). This role serves as a strategic leader responsible for defining and executing the enterprise vendor management strategy across Deloitte's technology ecosystem.
You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex portfolio of strategic technology partners. This role operates at the intersection of technology, finance, procurement, and risk, ensuring Deloitte maximizes value from its vendor investments while enabling innovation, scalability, and operational excellence.
As a VMO leader, you will shape the future of vendor management through ServiceNow-enabled automation, AI-driven insights, and continuous capability evolution, aligning vendor strategy with enterprise priorities.
Recruiting for this role ends on September 30, 2026
Work You'll Do
- Lead the enterprise vendor management strategy across DT-US.
- Establish and evolve governance frameworks, operating models, policies, and standards across the vendor lifecycle.
- Advise the CIO, COO, and senior business leaders on vendor strategy, selection, and portfolio governance.
- Drive alignment across U.S. and Global VMO priorities and strategies.
- Build, lead, and develop a multidisciplinary VMO team spanning vendor governance, performance, financial management, and risk.
- Oversee end-to-end vendor lifecycle management, from onboarding through renewal or exit, while ensuring alignment with architecture, security, compliance, and risk requirements.
- Lead vendor portfolio strategy through major transformation efforts, including large-scale technology initiatives, mergers and acquisitions, and divestitures.
- Own vendor performance and financial management, including SLA/SLO alignment, KPI tracking, executive reporting, budgeting, forecasting, cost optimization, and issue remediation.
- Lead the enterprise VMO technology roadmap in ServiceNow, including Supplier Lifecycle Operations and Contract Management Pro, to advance automation, standardization, analytics, and AI-enabled capabilities.
- Own the third-party risk framework and partner across Procurement, Finance, Legal, Cyber, Risk, and Technology to strengthen vendor governance, manage risk, and inform long-term investment decisions.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
Qualifications Required
- Bachelor's degree
- 10+ years of experience in IT vendor management, supplier governance, strategic sourcing, or enterprise technology operations
- 2+ years experience leading or transforming a Vendor Management Office or similar governance function in addition to working on the budgeting, forecasting and cost optimizations of VMOs
- 8+ years vendor lifecycle management, performance governance, and financial management
- 1+ years recently working with ServiceNow Supplier Lifecycle Operations (SLO) and Contract Management Pro as core VMO platform modules
- Bachelor's degree in Business, Finance, Information Systems, or equivalent
- Limited immigration sponsorship may be available
- Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
Preferred
- Proven ability to lead teams and influence senior stakeholders
- Strong strategic, analytical, and problem-solving skills
- Executive communication and presentation skills
- Experience in large-scale enterprise IT environments
- Experience leveraging AI, predictive analytics, or automation in vendor management
- Familiarity with third-party risk management frameworks (TPRM)
- Experience with IT financial management, chargeback/showback models
- Experience developing vendor market intelligence and benchmarking
- MBA or equivalent graduate degree
Why Join DT-US?
DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation.
This is an opportunity to lead and shape a critical enterprise capability, driving measurable impact across vendor strategy, financial performance, and technology delivery.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire
#LH-1
EA_ITS_ExpHire
Education:Bachelor's DegreeEmployment Type: