... fraud prevention, chargebacks, and PCI-DSS compliance, along with experience supporting Agile software delivery, testing, and production deployments. This is a primarily remote position with periodic ...
... fraud prevention, chargebacks, and PCI-DSS compliance, along with experience supporting Agile software delivery, testing, and production deployments. This is a primarily remote position with periodic ...
Remote Fraud Chargeback information
What is the difference between Remote Fraud Chargeback vs Remote Fraud Analyst?
| Aspect | Remote Fraud Chargeback | Remote Fraud Analyst |
|---|---|---|
| Primary Role | Handling chargeback disputes related to fraudulent transactions | Detecting and preventing fraud through analysis of transactions and customer data |
| Required Skills | Knowledge of chargeback processes, dispute management, fraud policies | Data analysis, fraud detection techniques, risk assessment |
| Work Environment | Customer service, finance, or banking sectors | Financial institutions, e-commerce, or payment processing companies |
While both roles focus on fraud prevention, Remote Fraud Chargeback specialists primarily manage disputes and chargeback processes, whereas Remote Fraud Analysts focus on identifying and preventing fraud proactively. Both roles require understanding of fraud policies and analytical skills, but their daily tasks differ significantly.
What are the key skills and qualifications needed to thrive as a Remote Fraud Chargeback Specialist, and why are they important?
To excel as a Remote Fraud Chargeback Specialist, you need strong analytical abilities, attention to detail, and experience with financial transactions or fraud investigation, often supported by relevant education or prior banking experience. Familiarity with chargeback management systems like Ethoca, Verifi, or internal bank platforms, as well as knowledge of card network regulations (Visa, Mastercard), is typically required. Excellent written communication, critical thinking, and time management are vital soft skills for investigating cases and resolving disputes efficiently. These competencies are essential for minimizing financial losses, ensuring regulatory compliance, and maintaining customer satisfaction in a remote work environment.
What are Remote Fraud Chargeback jobs?
Remote Fraud Chargeback jobs involve working from a remote location to review, investigate, and process chargeback claims related to fraudulent transactions. Professionals in these roles analyze transaction data, communicate with customers and merchants, and determine the legitimacy of disputed charges. Their main goal is to protect both the business and customers from financial losses due to fraud, while ensuring compliance with industry regulations. These positions typically require strong analytical skills, attention to detail, and knowledge of payment processing systems.
How does a Remote Fraud Chargeback specialist typically collaborate with other departments to resolve disputes?
As a Remote Fraud Chargeback specialist, you will regularly coordinate with teams such as customer support, risk management, and finance to investigate and resolve disputed transactions. Effective communication is essential, as you'll gather and share evidence, clarify transaction details, and help ensure timely resolution of chargeback cases. This interdepartmental collaboration not only streamlines the dispute process but also helps identify patterns of fraud and improve overall risk mitigation strategies.
What are the most commonly searched types of Fraud Chargeback jobs in Virginia? The most popular types of Fraud Chargeback jobs in Virginia are:
What are popular job titles related to Remote Fraud Chargeback jobs in Virginia? For Remote Fraud Chargeback jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Fraud Chargeback jobs in Virginia look for? The top searched job categories for Remote Fraud Chargeback jobs in Virginia are:
What cities in Virginia are hiring for Remote Fraud Chargeback jobs? Cities in Virginia with the most Remote Fraud Chargeback job openings:
Full-time
Posted 11 days ago
Job description
Role: Technical Business Analyst (Credit Card Payments)
Remote in US - This position is primarily remote; however, this position will require reporting to the Commission?s headquarters during key phases of the project - Solution Confirmation, Program Increment Cycles (PI), Showbacks, System Integration Test Cycles (SITs), User Acceptance Test (UAT), Go-Live, Immediately Post- Go-Live (Hypercare).
We are seeking an experienced Technical Business Analyst with deep expertise in credit card and digital payments processing to support the design, implementation, and enhancement of enterprise payment solutions. This role will work closely with business stakeholders, engineering, product, compliance, and external payment partners to gather and translate business requirements into functional specifications, user stories, process flows, and technical documentation. The ideal candidate will have a strong understanding of the end-to-end payment lifecycle, including authorization, settlement, tokenization, fraud prevention, chargebacks, and PCI-DSS compliance, along with experience supporting Agile software delivery, testing, and production deployments. This is a primarily remote position with periodic travel to the client's headquarters during key project milestones, including solution confirmation, program increment planning, testing, go-live, and hypercare support.
Key Responsibilities
- Elicit, document, and manage business and functional requirements for credit card payment processing systems, including authorization, clearing, settlement, chargebacks, and dispute resolution workflows.
- Translate complex business requirements into detailed functional specifications, user stories, process flows, and data mapping documents for development and QA teams.
- Analyze end-to-end payment lifecycle processes including card authorization, capture, refund, tokenization, 3DS (3D Secure), and fraud management.
- Collaborate with internal teams (engineering, product, compliance, risk, and operations) and external vendors/partners to define and deliver payment solutions.
- Support and participate in UAT (User Acceptance Testing), system integration testing (SIT), and regression testing cycles, including reviewing test cases and defect management.
- Ensure all payment solutions adhere to PCI-DSS compliance standards, regulatory requirements, and industry best practices.
- Facilitate workshops, stakeholder meetings, and sprint ceremonies (in Agile environments) to drive alignment and timely delivery.
- Analyze payment data and transaction reports to identify trends, anomalies, and areas for process improvement.
- Support go-live activities, post-implementation monitoring, and production incident resolution related to payment systems.
- Assist in documenting API specifications and integration guides for payment gateway and processor connectivity.
Required Qualifications
- 10+ years of experience as a Business Analyst or Technical Business Analyst, with a strong focus on credit card or digital payments processing.
- Deep knowledge of the payments ecosystem: card networks, issuers, acquirers, payment gateways, and processors.
- Proficiency with payment authorization/settlement flows.
- Experience with PCI-DSS compliance requirements and tokenization/encryption concepts.
- Solid understanding of REST APIs and ability to read and interpret API documentation and message schemas.
- Strong skills in writing BRDs, FRDs, user stories, use cases, data flow diagrams, and process maps.
- Experience working in Agile/Scrum methodology using tools such as Azure DevOps.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Solid understanding of REST APIs, with the ability to read and interpret API documentation and message schemas (Required)
- CBAP, PMI-PBA, or relevant payments industry certifications (e.g., Accredited ACH Professional (AAP)) (Preferred)
- Experience with 3D Secure (EMV 3DS), EMV chip, contactless payments, and digital wallets (Apple Pay, Google Pay).
- Knowledge of chargeback and dispute management processes.
- Familiarity with payment platforms such as Fiserv, FIS, ACI Worldwide, Worldpay, Stripe, Adyen, or Cybersource.
- 4+ years of experience as a Business Analyst or Technical Business Analyst, with a strong focus on credit card or digital payments processing (Required)
- Deep knowledge of the payments ecosystem, including card networks, issuers, acquirers, payment gateways, and processors (Required)
- Proficiency with payment authorization and settlement flows (Required)
- Experience with PCI-DSS compliance requirements and tokenization/encryption concepts (Required)
- Preferred Certifications:
- CBAP, PMI-PBA, or relevant payments industry certifications (e.g., AAP ? Accredited ACH Professional).
- Experience with fraud detection tools and rules engines.
- Experience with reconciling merchant activity to the system
Technical Skills
Tools: MS Office Suite, Miro, ADO
Languages/Query: SQL, basic understanding of XML/JSON
Standards: ISO 8583, ISO 20022, PCI-DSS, EMV
Methodology: Agile/Scrum, Waterfall, or hybrid