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Chargeback Analyst Jobs in Ontario (NOW HIRING)

Scotiabank

Telecommunications Specialist

Toronto, ON · On-site

Perform monthly billing reconciliations and prepare chargeback reports. Assist with budgeting, forecasting, accruals, and spend analysis. Produce regular reporting on mobility spend, trends, usage ...

FreeBalance

Senior AWS Platform Engineer

Ottawa, ON

Cost Management & Chargeback * Implement cost monitoring, budgeting, and reporting using AWS Cost ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Td

Data Engineer III

Toronto, ON

CA$96K - CA$136K/yr

... chargeback, forecasting, and auditability. * Create trusted datasets for cost reporting by business unit, product, application, environment, owner, platform, and vendor. * Build analytics to support ...

MacDonald Search Group

CA$85K - CA$95K/yr

Reduce chargebacks, missed deliveries, and service disruptions through root-cause analysis and corrective action planning * Partner closely with Customer Service, Sales, Planning, and Operations ...

Barilla Group

... chargebacks, markdowns and reclamation charges. Ensure adequate documentation is received to ... Reporting & Analytics: * Maintain detailed records of deduction, disputes, resolutions, and ...

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Chargeback Analyst information

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How much do chargeback analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for chargeback analyst in Ontario is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $28.85 per hour, depending on experience, location, and employer.

What is a chargeback analyst?

A Chargeback Analyst is a financial professional responsible for investigating and resolving chargeback claims, which occur when a customer disputes a transaction with their bank or credit card provider. They analyze transaction records, communicate with merchants and banks, and gather supporting documentation to determine the validity of each claim. Their goal is to minimize financial losses for their organization by ensuring that chargeback cases are handled efficiently and accurately. They also help identify patterns of fraud or errors and recommend process improvements to reduce future chargebacks.

What is a chargeback analyst?

A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a chargeback analyst?

To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.

What are some common challenges faced by chargeback analysts and how can they be addressed?

Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.

What is the difference between Chargeback Analyst vs Fraud Analyst?

AspectChargeback AnalystFraud Analyst
Required CredentialsBanking certifications, knowledge of payment processingCybersecurity certifications, fraud detection training
Work EnvironmentFinancial institutions, e-commerce companiesBanking, finance, e-commerce, security firms
Employer & Industry UsagePayment processors, banks, merchantsFinancial institutions, online retailers, security agencies
Common Search & ComparisonYesYes

While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the employer. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires familiarity with payment processing systems and dispute management tools.
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Chargeback Analyst jobs near you
Infographic showing various Chargeback Analyst job openings in Ontario as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $53,159 per year, or $25.6 per hour.

Finance Operations Analyst, Business Services

IKO Industries, Inc

Mississauga, ON

CA$83K - CA$98K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 4 days ago

Job description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
 

Job Description

The Finance Operations Analyst, Business Services is responsible for the financial management, cost analysis, and internal customer billing processes related to the company's North American business services organization.
This role acts as the primary finance support for cost performance, including departmental spending analysis, allocation methodologies, intercompany and interdepartmental chargebacks, service costing, budgeting support, and operational reporting.

Benets

  • Competitive salary - $83,000-$98,000 based on experience
  • Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance
  • Life Insurance, Long-term Disability, Short-term Disability
  • RRSP Match
  • Paid Vacation
  • Floating Days
  • Employee Assistance Program
  • Employee Engagement Events
  • Awards and Recognition
  • Tuition reimbursement
  • Service Awards
  • Employee Perks & Discounts

Job Responsibilities

  • Act as the finance lead for the Business Services organization, requiring minimal supervision.
  • Lead routine financial reviews with departmental heads, translating complex financial data into actionable operational strategies.
  • Monitor and analyze departmental spending across North America.
  • Track actual costs versus budget, forecast, and prior year performance.
  • Investigate spending variances and provide actionable commentary to finance and operational leadership.
  • Develop cost transparency reporting for internal stakeholders.
  • Manage monthly internal billing and chargeback processes across business units and legal entities.
  • Maintain allocation methodologies for business services functions including Finance, IT, HR, Manufacturing, Payroll, and other Corporate overheads.
  • Validate allocation drivers, usage metrics, and supporting calculations.
  • Prepare and process intercompany and intracompany billing entries.
  • Prepare recurring cost performance reporting packages and KPI dashboards.
  • Analyze service costs, headcount costs, departmental efficiencies, and recovery rates.
  • Assist with annual budget and forecast processes for shared service functions, acting as the primary point of contact for shared services leadership.
  • Execute and take ownership of month-end close activities related to shared services accounting.
  • Prepare accruals, reclasses, prepaid amortization, and allocation journal entries.
  • Maintain audit-ready supporting schedules and reconciliation documentation.
  • Identify opportunities to improve allocation methodologies, billing processes, and reporting automation.
  • Support implementation and optimization of finance systems and workflow tools.
  • Maintain documentation of allocation models, billing methodologies, and process controls.

Qualifications

  • Bachelor's degree in Accounting, Finance, or related field.
  • CPA designation or active pursuit preferred.
  • 3-7 years of progressive finance, accounting, or cost analysis experience.
  • Experience with shared services, allocations, intercompany billing, or corporate accounting strongly preferred.
  • Strong Excel and financial modeling capabilities , including proficiency with data transformation tools to manage complex data sets independently.
  • Experience with ERP systems such as JDE, SAP, Oracle, or similar platforms preferred.
  • Demonstrated ability to work autonomously, prioritize competing deadlines, and manage stakeholder relationships effectively.

#LI-DI1

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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