Deduction Analyst Jobs in Ontario (NOW HIRING)

The purpose of this role is to protect financial accuracy and improve recovery of customer compliance deductions by validating claims, disputing invalid deductions, and identifying root causes that reduce future deduction risk. The role supports Finance by keeping deduction balances clean, improving customer compliance visibility, and partnering with Sales, Customer Service, Supply Chain, Logistics, Finance, and external customers to resolve issues with clear documentation and timely follow-up.

Primary Responsibilities:

Review, validate, and investigate customer compliance deductions and chargebacks, including OTIF claims, shortages, pricing discrepancies, damages, routing fines, ASN or EDI charges, warehouse allowances, and other customer compliance programs.

Determine claim validity by reviewing customer agreements, invoices, shipping documents, proof of delivery, scorecards, customer portals, and internal records.

Submit disputes and manage recoveries by providing supporting documentation for invalid deductions and managing repayment requests.

Identify root causes and support corrective actions across customers, carriers, third-party logistics providers, warehouses, Supply Chain, Customer Service, Sales, and Commercial teams.

Reconcile deduction accounts, including reserves, accruals, repayments, and aging balances, and support month-end close activities, reporting, and dashboards.

Support customer audits, compliance and business reviews, system or tool transitions, and cross-functional projects as required.

Education and Qualifications:

3 to 4 years of relevant experience in deductions management, supply chain, finance, or a related field.

Bachelor's degree in business administration, supply chain, finance, or a related field.

Experience managing compliance and deduction programs with distributors and major retailers preferred.

Strong analytical mindset, attention to detail, and understanding of supply chain deduction processes, preferably within the consumer-packaged goods industry.

Proficiency in SAP, preferred, or other ERP software, Microsoft Excel, and other data analysis tools.

Comfortable managing data, building reports, and using dashboards to identify trends and support decision-making.

Skills and Abilities:

Strong attention to detail and ability to work accurately with large volumes of deduction data.

Ability to influence and follow up with cross-functional teams without direct authority.

Strong organization, prioritization, and time management skills in a fast-paced environment.

Clear written and verbal communication skills, with the ability to explain issues, trends, and recovery status to stakeholders.

Strong problem-solving skills and ability to identify patterns, root causes, and practical corrective actions.

Collaborative, proactive, flexible, and comfortable working with internal teams and external customers.

Functional & Leadership Competencies:

Competency

Role Application

Ensures Accountability

Owns assigned deductions, keeps status current, follows through on actions, and escalates blockers early.

Drives Results

Pushes assigned deductions to resolution, stays focused on recoveries, and prevents unclear claims from stalling.

Collaborates

Builds effective partnerships across Finance, Sales, Customer Service, Supply Chain, Logistics, Commercial teams, and customers.

Resourcefulness

Knows which document, system, portal, or internal partner is needed to validate a claim and move it forward.

Business Insight

Understands how customer compliance deductions affect profitability, service performance, controls, and customer relationships.

Insights & Analytics – Emerging

Gathers and organizes data, identifies simple trends, supports reports and dashboards, and communicates findings clearly.

Financial Software Proficiency – Emerging

Uses Microsoft Office, Excel, SAP or other finance systems, Tableau reporting, customer portals, and related tools accurately.

Internal & External Collaboration – Emerging

Participates in team efforts, shares updates, builds working relationships, and seeks guidance when engaging stakeholders.

Trust & Integrity – Emerging

Follows established standards and controls, handles sensitive financial information carefully, and discloses errors promptly.

Process Management & Continuous Improvement – Emerging

Adheres to finance processes, identifies errors or bottlenecks, escalates issues, and suggests practical improvements.

Developing & Motivating Others – Emerging

Shares knowledge, contributes to team learning, and helps build a collaborative work environment.

Key Accountabilities

Responsibility

KPI / Metric

Target

Compliance deduction validation and dispute execution

Accuracy of claim validation; quality of supporting documentation; % of deductions reviewed within agreed cadence; repayment or dispute status visibility.

Validate assigned compliance deductions using customer agreements, invoices, proof of delivery, scorecards, customer portals, and internal records. Maintain complete backup for disputes and repayment requests. Escalate unclear or high-risk deductions with recommended next step.

Aging management and account reconciliation

Aging balance reviewed; deductions in new or unresolved status with owner and explanation; reconciling items documented; month-end support completed on time.

Maintain assigned deduction portfolio with clear status, owner, and next action. Support month-end close through timely updates on reserves, accruals, repayments, and aging balances. No aged item should sit without documented reason or follow-up action.

Root cause support and corrective action tracking

Recurring deduction themes identified; root causes documented; corrective actions tracked with responsible owner; reduction in repeat issues where action is within RNF control.

Identify patterns across OTIF claims, shortages, damages, routing fines, ASN/EDI charges, warehouse allowances, and logistics deductions. Share insights with the right internal partner and track corrective actions until resolved or formally closed.

Stakeholder follow-up and cross-functional communication

Timeliness and clarity of follow-up; stakeholder response tracking; issue summaries that explain impact, ask, and required decision.

Provide concise updates to Finance, Sales, Customer Service, Supply Chain, Logistics, Commercial teams, carriers, third-party logistics providers, warehouses, and external customers. Escalate blockers early with facts, options, and financial impact.

Reporting, dashboards, and decision support

Quality of reports and dashboards; data accuracy; trends summarized in plain language; recurring insights shared with manager and partners.

Maintain assigned reporting inputs accurately and support dashboards or trackers that show deduction volume, aging, recoveries, disputes, and risk themes. Convert data into simple commentary that helps prioritize action.

Controls, audit support, and process discipline

Adherence to standard process; backup completeness; audit-ready documentation; rework or correction rate; SOP usage and updates.

Follow standard deduction processes and controls. Keep documentation audit-ready. Flag process gaps, missing information, or control risks. Support customer audits, compliance reviews, tool transitions, and related finance projects when required.