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Weekend Chargeback Analyst Jobs (NOW HIRING)

CHARGEBACK ANALYST & SR. CUSTOMER SERVICE SPECIALIST Long Island City, Queens, NY Schedule ... Mon - Fri, 9 AM - 6 PM (No Weekends)ABOUT THE ROLEWe are a technology company serving the NYC taxi ...

Job Summary The Chargeback Gurus (CBG) Events Manager is responsible for executing a comprehensive ... Plan, manage, and execute third-party events from strategy to post-event analysis * Extensive ...

The Chargeback Gurus (CBG) Events Manager is responsible for executing a comprehensive tradeshow ... Plan, manage, andexecute third-party events from strategy to post-event analysis

... weekend support required for newly implemented clients for a minimum of 2 weeks post go-live ... Image Cash Letter (ICL) and Return Item Processing configuration and support โ€ข Chargeback Manager ...

PR ยท On-site

Manufacturer rebates or chargeback processes * PBMs, health plans, or healthcare financial ... Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities ...

... chargebacks and how each relate to risk management ยท Ability to convey difficult news ... Some holidays, weekends and overtime may be required occasionally. Please submit salary ...

Fraud Analyst

Lynnwood, WA ยท On-site

$18 - $28/hr

Process customer refunds, chargebacks, and exception funds in accordance with established ... Position requires flexibility to work weekends and holidays as part of a rotating schedule, based ...

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Weekend Chargeback Analyst information

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$17

$29

$41

How much do weekend chargeback analyst jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for weekend chargeback analyst in the United States is $29.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $34.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Weekend Chargeback Analyst, and why are they important?

To excel as a Weekend Chargeback Analyst, you need strong analytical skills, attention to detail, and a background in finance or accounting, often supported by a relevant degree or experience in payment processing. Familiarity with chargeback management systems, spreadsheets, and payment platforms like Visa Resolve Online (VROL) or Mastercard's Safetech is typically required. Excellent organizational skills, problem-solving abilities, and effective communication are crucial for managing complex cases and collaborating with internal teams. These skills ensure accurate dispute resolution, minimize financial losses, and maintain high customer satisfaction in a time-sensitive environment.

What are Weekend Chargeback Analysts?

Weekend Chargeback Analysts are financial professionals who specialize in investigating and resolving chargeback cases during weekends. Their primary responsibility is to review disputed transactions, gather evidence, and communicate with banks, merchants, and customers to determine the outcome of each case. By working on weekends, they help ensure that chargeback disputes are handled promptly, minimizing financial loss and maintaining customer satisfaction. These analysts typically work for banks, payment processors, or e-commerce companies, and must be detail-oriented with strong analytical and communication skills.

What are the unique challenges a Weekend Chargeback Analyst might face compared to weekday roles?

As a Weekend Chargeback Analyst, you may encounter challenges such as limited access to immediate support from other departments, since many teams operate on a weekday schedule. This requires strong problem-solving skills and the ability to work independently. Additionally, you may be responsible for handling urgent chargeback cases to ensure deadlines are met before the start of the business week. Effective communication and thorough documentation are essential, as you will often need to provide updates to colleagues when they return on Monday.
More about Weekend Chargeback Analyst jobs
What cities are hiring for Weekend Chargeback Analyst jobs? Cities with the most Weekend Chargeback Analyst job openings:
What are the most commonly searched types of Chargeback Analyst jobs? The most popular types of Chargeback Analyst jobs are:
What states have the most Weekend Chargeback Analyst jobs? States with the most job openings for Weekend Chargeback Analyst jobs include:
Infographic showing various Weekend Chargeback Analyst job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 1% Temporary, and 13% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $60,411 per year, or $29 per hour.
Chargeback Analyst CSR

Chargeback Analyst CSR

Equiliem

Astoria, NY

$30 - $35/hr

Full-time

Posted 16 days ago


Job description

CHARGEBACK ANALYST & SR. CUSTOMER SERVICE SPECIALIST

Long Island City, Queens, NY
Schedule: Mon โ€“ Fri, 9 AM โ€“ 6 PM (No Weekends)ABOUT THE ROLEWe are a technology company serving the NYC taxi and for-hire vehicle industry. We're looking for someone who is equally comfortable managing credit card chargebacks end-to-end, analyzing large Excel datasets for operational trends, and delivering exceptional customer service. This is not a task-completion role โ€” we want a self-starter who creates new methods, proposes improvements to management, and becomes a Subject Matter Expert over time.
This role is ideal for someone who thinks outside the box, identifies problems independently, and builds solutions before being asked. If you need direction for every task, this is not the right fit.REQUIRED SKILLS & QUALIFICATIONS
  • Hands-on experience managing credit card chargebacks, including rebuttals, evidence packages, and dispute submissions (Visa, Client, Client, Client)
  • Experience building evidence packages in payment processor tools (Client Dispute Manager, Chargeback 911, Verifi, etc.)
  • Understanding of representment, pre-arbitration, and arbitration stages
  • Ability to track win/loss ratios and monitor chargeback thresholds
  • Strong Excel skills with experience analyzing large datasets
  • Face-to-face customer service experience in fast-paced environments
  • Strong critical thinking and problem-solving skills
  • Ability to manage multiple priorities under pressure
  • Proficiency in Microsoft Office (Outlook, Excel, Word, presentations)
  • Strong written and verbal English communication skills
KEY RESPONSIBILITIES
  • Serve taxi drivers and industry clients at a walk-up service window
  • Become a Subject Matter Expert on NYC and US taxi industry operations
  • Analyze service data in Excel to identify trends and develop solutions
  • Handle professional email correspondence with customers
  • Develop and document Standard Operating Procedures (SOPs)
  • Build and maintain relationships with key accounts
  • Assist with chargeback research and resolution
  • Take on assigned and self-initiated operational improvement projects
  • Share knowledge and expertise with the team
PREFERRED
  • Experience in NYC taxi, TLC, or for-hire vehicle industry
  • Experience developing SOPs and documentation
  • Proven success managing chargebacks with measurable results
  • Experience reporting on chargeback outcomes
  • Track record of improving chargeback win rates
  • Experience using AI tools for chargeback workflows
  • Existing chargeback templates, SOPs, or playbooks
  • Strong ability to learn new technologies quickly
  • Leadership and mentorship mindset
  • Experience building relationships with key accounts
New projects and assignments are constant in this environment. If you thrive on creating new solutions, working directly with customers, and analyzing data โ€” we want to hear from you.
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About Equiliem

Sourced by ZipRecruiter

Equiliem specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

East Brunswick, NJ, US