Job Title: Implementation Analyst
Duration: 6-12 months
Location: Hybrid Jacksonville, FL
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Skills :
• Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD, DLM, and DLC platforms
• Operates as both Project Manager and Technical Analyst on small projects; lead Technical Analyst on larger, complex, multi-product cross-functional engagements
• SME designation expected on assigned platforms — provides authoritative guidance, solutioning, and escalation support to clients and internal teams
• Client-facing role requiring excellent communication, requirements translation, and stakeholder management with US-based banking clients
• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live
Functional & Domain Knowledge
• Excellent financial industry and item processing domain knowledge across banking and payments
• Merchant and mobile distributed capture workflows — end-to-end deposit lifecycle and exception handling
• Branch capture and teller capture workflows; sort pattern configuration within banking environments
• Image Cash Letter processing, Duplicate Detection, and Chargeback / Return Item Processing
• Host Integration knowledge; familiarity with banking ERP, check clearing, and remittance platforms
Platform & Application Knowledge
• ImageCentre — SME-level; installer, configuration, training, Duplicate Detection, and multi-version expertise
• Voyager — SME-level; Image Cash Letter (ICL) and Return Item Processing configuration and support
• Chargeback Manager — SME-level; review and solution client chargeback and return item processing requirements
• CCX / FXD — merchant and mobile distributed capture; SME to strong resource depending on assignment
• DLM / DLC — distributed capture management; configuration and deposit lifecycle support
• DirectLink — product-to-product migrations, add-on/work order projects; Host Integration knowledge
Project & Client Management
• Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
• Lead Technical Analyst on large, multi-product, cross-functional implementation engagements
• Review client requirements and relay to appropriate technical resources where needed; coordinate cross-team delivery
• Manage scope, escalations, and client expectations through go-live and stabilisation phases
• Lead client calls, training sessions, and on-site (or remote) go-live and hypercare support
• Up to 25% travel to client sites for installation, training, and go-live support (profile-dependent)
Technical Skills
• Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support across all platforms
• Strong to excellent item processing knowledge spanning merchant, mobile, teller, branch, and distributed capture channels
• Excellent sort pattern and logic knowledge — review, configure, validate, and optimise client capture requirements
• Image Cash Letter (ICL) and Return Item Processing — review client requirements and provide efficient, supportable solutions
• Deposit settlement and balancing knowledge across distributed capture environments (CCX/FXD/DLM/DLC)
• Requirements gathering, gap analysis, technical solutioning; product-to-product migration and add-on project delivery
Soft Skills & Work Requirements
• SME-level depth on assigned platforms — mentors junior resources and provides cross-training
• Excellent training and documentation skills; contributes to standards, runbooks, and best-practice guidelines
• Strong written and verbal communication; presents solutions clearly to technical and non-technical stakeholders
• Independent judgment and cross-team collaboration; ability to coordinate multiple resources under pressure
• Must be available to work US business hours (North America client base)
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
