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Chargeback Analyst Jobs in Texas (NOW HIRING)

Deluxe

Chargeback Analyst II

Fort Worth, TX · On-site

The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and ... Analyze information to make sound decisions based on the card brands rules and regulations Benefits ...

NCR Atleos

Chargeback I Frisco, Tx Hybrid

Frisco, TX · Hybrid

Business Operations Support Admin Support ( Chargebacks ) Location: Frisco, Texas Hybrid (3 days in ... Analyze transactions and documentation todetermineeligibility for representment * Build ...

New

Ascension

Charge Analyst

Bastrop, TX · On-site +1

$26.11 - $36.39/hr

Analyze, update, and coordinate charge master activities using clinical and coding expertise to ensure complete compliance and eliminate billing inconsistencies. * Cross-Functional Collaboration:

NCR Atleos

Chargeback 1 Frisco, TX Hybrid

Frisco, TX · Hybrid

Support (Chargebacks) Location: Frisco, TX Hybrid ( 3 days in office) Key Responsibilities * Review ... Analyze transactions and documentation todetermineeligibility for representment * Build ...

New

Helenoftroy

Vendor Compliance Analyst

El Paso, TX · Hybrid

Utilizedata analysis, chargeback trends, and customer scorecards toidentifyrisks and support continuous improvement. Partners cross-functionally toimplementcustomer requirements and leads the testing ...

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Chargeback Analyst information

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$16

$27

$38

How much do chargeback analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chargeback analyst in Texas is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $32.02 per hour, depending on experience, location, and employer.

What is a chargeback analyst?

A Chargeback Analyst is a financial professional responsible for investigating and resolving chargeback claims, which occur when a customer disputes a transaction with their bank or credit card provider. They analyze transaction records, communicate with merchants and banks, and gather supporting documentation to determine the validity of each claim. Their goal is to minimize financial losses for their organization by ensuring that chargeback cases are handled efficiently and accurately. They also help identify patterns of fraud or errors and recommend process improvements to reduce future chargebacks.

What is a chargeback analyst?

A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a chargeback analyst?

To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.

What are some common challenges faced by chargeback analysts and how can they be addressed?

Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.

What is the difference between Chargeback Analyst vs Fraud Analyst?

AspectChargeback AnalystFraud Analyst
Required CredentialsBanking certifications, knowledge of payment processingCybersecurity certifications, fraud detection training
Work EnvironmentFinancial institutions, e-commerce companiesBanking, finance, e-commerce, security firms
Employer & Industry UsagePayment processors, banks, merchantsFinancial institutions, online retailers, security agencies
Common Search & ComparisonYesYes

While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the employer. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires familiarity with payment processing systems and dispute management tools.
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Chargeback Analyst jobs near you
Infographic showing various Chargeback Analyst job openings in Texas as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 84% Physical, 6% Hybrid, and 10% Remote job distribution, with an average salary of $56,283 per year, or $27.1 per hour.

Chargeback Analyst II

Deluxe

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Work chargeback cases from start to finish, including merchant notification, gathering required information, reviewing documentation, and representing the case to the card brand.

  • Manage relationships with merchants and sales offices by answering inquiries and educating them on chargebacks and card brand rules.

  • Monitor escalated cases from Level 1 and handle all pre-arbitration and arbitration cases received from various card brands.

Deluxe rating

7.9

Company rating: 7.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

9th of 21 rated payment service providers

Job description

Why Join Us


Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.


  • We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
  • We offer competitive benefits starting on day one, designed to support your life both in and out of work.
  • 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities:

The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and understand the rules and regulations within each card brand. Level 2 will handle escalated calls & review escalated cases from the level 1 role. Level 2 will be responsible for training new team members on the daily tasks.

  • Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute category code, reviewing documentation to make a sound educated decision and representing the case to the card brand. Communicating the outcome of the case back to the merchant/sales office when necessary.

  • Manage relationships with merchants & sales offices by answering incoming e-mails and calls. Educate merchants & sales offices on chargebacks and the rules and regulations of the card brand.

  • Monitor escalated cases/calls from Level 1

  • Manage all pre-arbitration / arbitration cases received from the Visa, MC, Discover, Pin Debit

  • Daily settlement (Incoming/aging/resolution & balancing numbers for the department daily)

Basic Qualifications:

  • HS/GED and 2 years or Associate's and 0 years

  • Must be 18 years of age or older

  • Customer Service experience

  • Excel and Word experience

Preferred Qualifications:

  • 2 years in Chargebacks or related field

  • Highly organized and detailed oriented

  • Ability to respond to stressful situations (calls/emails) effectively & maintain a level of professionalism

  • Possess a high level of integrity & maintain confidentiality.

  • Strong verbal and written skills

  • Analyze information to make sound decisions based on the card brands rules and regulations

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

  • Healthcare (Medical, Dental, Vision)

  • Paid Time Off, Volunteer Time Off, and Holidays

  • Employer-Matched Retirement Plan

  • Employee Stock Purchase Plan

  • Short-Term and Long-Term Disability

  • Infertility Treatment, Adoption and Surrogacy Assistance

  • Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

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