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Chargeback Analyst Jobs (NOW HIRING)

JLab Audio

Deductions Analyst

Carlsbad, CA · On-site

$60K - $85K/yr

Role Overview We are seeking a detail-oriented Deductions Analyst to protect revenue and accelerate ... Key Responsibilities Chargeback & Deduction Management * Review, research, and resolve customer ...

Morris & Dickson

Chargeback Specialist

Shreveport, LA · On-site

Chargeback Specialist Morris & Dickson is a leading pharmaceutical distribution company dedicated ... Analyze data using Excel and other tools * Cross-train on departmental functions and contribute to ...

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Chargeback Analyst information

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How much do chargeback analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chargeback analyst in the United States is $29.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $34.38 per hour, depending on experience, location, and employer.

What is a chargeback analyst?

A Chargeback Analyst is a financial professional responsible for investigating and resolving chargeback claims, which occur when a customer disputes a transaction with their bank or credit card provider. They analyze transaction records, communicate with merchants and banks, and gather supporting documentation to determine the validity of each claim. Their goal is to minimize financial losses for their organization by ensuring that chargeback cases are handled efficiently and accurately. They also help identify patterns of fraud or errors and recommend process improvements to reduce future chargebacks.

What is the difference between Chargeback Analyst vs Fraud Analyst?

AspectChargeback AnalystFraud Analyst
Required CredentialsBanking certifications, knowledge of payment processingCybersecurity certifications, fraud detection training
Work EnvironmentFinancial institutions, e-commerce companiesBanking, finance, e-commerce, security firms
Employer & Industry UsagePayment processors, banks, merchantsFinancial institutions, online retailers, security agencies
Common Search & ComparisonYesYes

While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.

What are some common challenges faced by chargeback analysts and how can they be addressed?

Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.

What is a chargeback analyst?

A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a chargeback analyst?

To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the employer. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires familiarity with payment processing systems and dispute management tools.
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Chargeback Analyst jobs near you
Infographic showing various Chargeback Analyst job openings in the United States as of July 2026, with employment types broken down into 66% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $60,411 per year, or $29 per hour.

Payment & Chargeback Analyst

The Pokémon Company International

Bellevue, WA • On-site

$85K - $150K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Get to know The Pokémon Company International
The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
Learn more online at corporate.pokemon.com and pokemon.com.
Get to know the role
  • Job Title: Payment & Chargeback Analyst
  • Job Summary: The Payment & Chargeback Analyst supports global ecommerce and automated retail channels by overseeing payment processing, fraud monitoring, and revenue protection in partnership with cross-functional teams.
  • FLSA Classification (US Only): Exempt
  • People Manager: No

What you'll do
  • Monitor ecommerce and automated retail transactions for suspicious or fraudulent activity and payment anomalies.
  • Support chargeback and dispute investigations by gathering documentation, compiling evidence, and preparing dispute submissions.
  • Track chargeback activity, refund patterns, and fraud indicators; escalate recurring trends and insights to their peer Payment & Fraud Analyst.
  • Partner cross-functionally with Customer Support and Operations to research and resolve escalated payment and fraud-related issues.
  • Assist with recapture of failed or incomplete transactions to recover authorized revenue where possible.
  • Perform regular reconciliations for gift card programs, Global-E/international markets, and ecommerce platforms.
  • Manage manual credit project reporting-aggregate refund lines and track resolution status.
  • Generate and distribute monthly payment trend reports and KPI dashboards.
  • Investigate unapplied cash in sales receipts to resolve invoice level issues.
  • Identify failed transactions and recapture authorized payments to recover lost revenue.
  • Pull daily reports and aggregate refund lines.
  • Assist with quarterly journal entries and receipts matching/reconciliation.
  • Support month end close process.

What you'll bring
  • Three (3) to four (4) years of experience in accounts receivable, payment operations, or related accounting support roles or a demonstrated equivalent level of expertise.
  • Working knowledge of ERP systems (e.g., Oracle, SAP, NetSuite, Microsoft Dynamics) and strong Excel proficiency.
  • Exposure to payment gateways, ecommerce platforms, or digital reconciliation tools.
  • Basic understanding of accounting principles and accounts receivable processes.
  • Comfort working with high transaction volumes and detailed data in fast-paced environments.
  • Strong analytical skills with high attention to detail and accuracy.
  • Ability to balance repetitive operational tasks with investigative and problem-solving work.
  • Clear written and verbal communication skills; comfortable coordinating with internal teams.
  • Strong organizational skills and ability to manage priorities and deadlines.
  • Familiarity with chargebacks, dispute processes, and card network rules (Visa, Mastercard).
  • Exposure to international payments, multi-currency transactions, or cross-border ecommerce.
  • Experience supporting fraud monitoring, payment risk processes, or revenue recovery activities.
  • Experience participating in process improvement, automation, or system implementation initiatives.
  • Experience with automated retail or vending operations is a plus.

Base Salary Range: For this role, new hires generally start between $85,000.00 - $95,000.00 per year. The full range is $85,000.00 - $150,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.
#LI-Hybrid #LI-JL1
How you'll be successful
  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
  • Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
  • Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
  • Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect
  • An innovative culture driven by impact, delivering meaningful outcomes.
  • Company events that celebrate the spirit of Pokémon.
  • Competitive cash-based compensation programs.
  • 100% employer-paid healthcare premiums for you.
  • Generous paid family leave.
  • Employer-paid life insurance.
  • Employer-paid long and short-term income protection insurance.
  • US Employees: 401k Employer Matching.
  • UK/IRE/MX Employees: Pension Employer Contributions.
  • Fitness reimbursement.
  • Commuter benefit.
  • LinkedIn learning.
  • Comprehensive relocation package for certain roles.
  • Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.

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