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Chargeback Analyst Jobs (NOW HIRING)

JLab Audio

Deductions Analyst

Carlsbad, CA · On-site

$60K - $85K/yr

Role Overview We are seeking a detail-oriented Deductions Analyst to protect revenue and accelerate ... Key Responsibilities Chargeback & Deduction Management * Review, research, and resolve customer ...

WebstaurantStore

Chargeback Specialist

Lititz, PA · On-site +1

$56K/yr

Analyze and evaluate customer transactions and corresponding documentation to determine the validity of chargebacks * Communicate with customers and issuing banks to gather additional information ...

B. BRAUN MEDICAL (US) INC

Contract Analyst I

Allentown, PA · On-site

$68K - $82K/yr

Handle daily Chargeback Analyst tasks, including processing sales tracing/chargeback requests, issuing chargeback credits/debits, and balancing distributor accounts receivable related to chargeback ...

Morris and Dickson

Chargeback Specialist

Shreveport, LA · On-site

Role Overview As a Chargeback Specialist , you'll be the go-to expert for maintaining accurate ... Analyze data using Excel and other tools * Cross-train on departmental functions and contribute to ...

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Chargeback Analyst information

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How much do chargeback analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for chargeback analyst in the United States is $29.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $34.38 per hour, depending on experience, location, and employer.

What is a Chargeback Analyst?

A Chargeback Analyst is a financial professional responsible for investigating and resolving chargeback claims, which occur when a customer disputes a transaction with their bank or credit card provider. They analyze transaction records, communicate with merchants and banks, and gather supporting documentation to determine the validity of each claim. Their goal is to minimize financial losses for their organization by ensuring that chargeback cases are handled efficiently and accurately. They also help identify patterns of fraud or errors and recommend process improvements to reduce future chargebacks.

What jobs pay 500,000 a year in the US?

Chargeback analysts typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most roles in finance, technology, or healthcare with this income level are senior or executive positions.

How to become a chargeback analyst?

To become a chargeback analyst, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in finance, accounting, or a related field. Relevant skills include attention to detail, knowledge of payment processing systems, and familiarity with dispute management tools; certifications like Certified Fraud Examiner (CFE) can be advantageous. Gaining experience in finance, customer service, or fraud prevention can also improve job prospects in this role.

What is the difference between Chargeback Analyst vs Fraud Analyst?

AspectChargeback AnalystFraud Analyst
Required CredentialsBanking certifications, knowledge of payment processingCybersecurity certifications, fraud detection training
Work EnvironmentFinancial institutions, e-commerce companiesBanking, finance, e-commerce, security firms
Employer & Industry UsagePayment processors, banks, merchantsFinancial institutions, online retailers, security agencies
Common Search & ComparisonYesYes

While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.

What is the role of a chargeback analyst?

A chargeback analyst is responsible for reviewing and investigating disputed transactions, identifying fraudulent activity, and working with banks and merchants to resolve chargebacks. They analyze transaction data, maintain records, and implement strategies to reduce chargeback rates, often using specialized software and industry knowledge. The role requires attention to detail and understanding of payment processing systems.

What are some common challenges faced by Chargeback Analysts and how can they be addressed?

Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.

What Is a Chargeback Analyst?

A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Chargeback Analyst, and why are they important?

To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires familiarity with payment processing systems and dispute management tools.
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Chargeback Analyst jobs near you
Infographic showing various Chargeback Analyst job openings in the United States as of July 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $60,411 per year, or $29 per hour.
Banking Analyst - Chargeback & Payments Operations

Banking Analyst - Chargeback & Payments Operations

Transact Campus Inc

Atlanta, GA • On-site, Remote

$65K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Job title: Banking Analyst / Chargeback & Payment Operations
Who we are:
Illumia is an industry leader bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.
Why join our team?
We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.
What you'll be doing:
The Banking Analyst, with a strong emphasis on chargeback management, is responsible for overseeing end-to-end chargeback case processing, ACH return reviews, compliance assessments, and daily banking activities. This role requires a business-oriented mindset with the ability to think strategically and operate with a leadership approach to ensure resolution, risk management, and stakeholder communication. This role reports directly to the Sr. Manager of Banking Operations and collaborates closely with Client Success, Support, Sales, and other internal operational teams to ensure high client satisfaction and alignment with regulatory and organizational standards.
Job Summary / Purpose
This role serves as a key escalation point for chargeback related inquiries and provides guidance to client-facing support teams. The Banking Analyst plays a critical role in ensuring the accuracy, efficiency, and compliance of all payment-related activities within Illumia. This position is designed for a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering operational excellence. The ideal candidate will be the backbone of Chargeback related disputes, inquiries, and other payment operations transaction processing serving as a trusted resource for internal teams.
  • Chargeback Disputes
  • Payment Operations • Manage and Monitor Client Payment Activities
  • Handle Escalations, Investigate and Report
  • Drive Improvements
  • Support Broader Corporate Vision

Your responsibilities will include monitoring compliance activities, managing investigations, own rebuttals to completion and contributing to process improvements that strengthen our risk
Who you'll work with:
You will be an integral part of the Banking Operations team. In this role, you will work closely with Banking Operations leadership, Compliance, Legal, Support and Success teams to ensure proper processing of chargebacks and adherence to card processing requirements and related compliance standards. You will collaborate across multiple departments including Operations, Accounting, Client Success, Product, and Professional Services to identify, track, and resolve chargeback related issues. management framework.
Key Responsibilities and Duties •
  • Own and manage the full lifecycle of credit card chargeback disputes, including investigation, evidence gathering, submission, and outcome monitoring.
  • Analyze ACH returns and ensure proper coding, documentation, and compliance alignment.
  • Research, analyze, and respond to credit card chargeback inquiries; produce chargeback analysis summaries and reports.
  • Perform daily banking operations including ACH processing, wires, payment postings, and reconciliation activities.
  • Act as an escalation point for complex disputes or banking issues; provide executive summaries and recommendations.
  • Develop and maintain chargeback reporting dashboards, analysis, risk assessments and handle ACH transfer rejections.
  • Collaborate cross-functionally with Client Success, Support, and Sales to ensure timely and accurate client communication regarding disputes, inquiries and other banking-related matters.
  • Identify and implement process improvements related to chargeback workflows, ACH return management, and overall banking operations.
  • Ensure adherence to NACHA, card network, and internal compliance standards.
  • Maintain high-quality documentation and audit-ready records for all dispute and banking processes.
  • Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
  • Serve as an escalation point for resolving payment issues and provide guidance to support teams. • Perform daily processing of client payment entries and other assigned banking tasks.
  • Balancing and/or Processing ACH, Returned Deposit Items, Credit/Debit Card, Wire and other payment activities.

What you bring to the table:
Required Qualifications
  • Bachelor's degree in finance, Business Administration, Accounting, or related field (or equivalent experience).
  • 5+ years of banking operations experience, preferably within payment processing, financial operations or FinTech's.
  • 3+ years of direct experience with credit card network chargeback processes, ACH return rules, wire transfers, and compliance frameworks.
  • Exceptional analytical, problem-solving, and documentation skills.
  • Proven ability to operate with a business-oriented mindset when resolving issues and communicating with stakeholders.
  • Highly detail-oriented with strong accuracy in financial transaction management.
  • Proficiency in Microsoft Office, including Excel and Power BI (preferred).
  • Strong analytical and problem-solving skills.
  • Proven propensity to learn new technologies and skills quickly
  • Ability to provide stellar client service to resolution
  • Thrives in a collaborative team environment with excellent communication skills.

Preferred Qualifications
  • Knowledge of fraud prevention practices and PCI-related considerations.
  • NACHA Accredited ACH Professional (AAP) certification or equivalent.
  • Experience with banking systems, merchant processing, and compliance analysis.

What's good to know:
Competencies and Behaviors
  • Strong analytical skills with ability to identify trends and risks.
  • Ability to manage multiple priorities in a high volume agile environment.
  • Process improvement mindset with ability to identify and implement efficiencies.
  • Exceptional attention to detail and accuracy in financial transactions.

What you get when you join our team:
  • Flexible time off to include paid holidays and volunteer time
  • Robust health, dental, and vision insurance plans on your first day of employment
  • Comprehensive employee assistance program (EAP)
  • Employer-paid life insurance/AD&D/short-term and long-term disability insurance
  • Flexible spending account (FSA) or health savings account (HSA)
  • Matched 401(k)
  • Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor

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