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Call Center Operator Jobs (NOW HIRING)

DK Security, Inc

Call Center Operator

Grand Rapids, MI

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate ...

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

  • Medical

  • Retirement

  • PTO

We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder Division working in Northern VA. You will provide professional telephone operations support in a ...

St. Mark's Hospital

Call Center Operator PRN

Pensacola, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Operator PRN Do you have the PRN career opportunities as a Call Center Operator PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida West ...

New

Generis Tek Inc

Call Center Operator

Nashville, TN · On-site

$18/hr

  • Medical

Call Center Operator - IAP Support Specialist-Hybrid-Nashville TN Location : Nashville, TN 37243 | Hybrid; In-Office on Mondays Duration : 9 months Pay rate : $18/hr on W2 Position Summary- * The IAP ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

Koniag, Inc.

Call Center Operator (Nights)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

kgs

Call Center Operator (Nights)

Nashville, TN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

kgs

Call Center Operator (Days)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

kgs

Call Center Operator (Days)

Nashville, TN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

Acclaim Technical Services

Call Center Operator

Chantilly, VA · On-site

$80K - $104K/yr

  • Medical

  • Retirement

  • PTO

We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder Division working in Northern VA. You will provide professional telephone operations support in a ...

Koniag

Call Center Operator (Nights)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

Koniag

Call Center Operator (Days)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

Great Lakes Bay

Call Center Operator

Saginaw, MI · On-site

Responsible for following Call Center procedures and protocols. * Serves as liaison between the public and GLBHC's site personnel. MARGINAL JOB DUTIES * Fills in for other staff as needed and ...

Koniag, Inc.

Call Center Operator (Days)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

Mission Hospital

Call Center Operator PRN

Pensacola, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you have the PRN career opportunities as a Call Center Operator PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida West Hospital which is part of ...

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CALL Center Operator information

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How much do call center operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

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The top employers for Call Center Operator jobs are:

What states have the most Call Center Operator jobs?

States with the most job openings for Call Center Operator jobs include:

What job categories do people searching Call Center Operator jobs look for?

The top searched job categories for Call Center Operator jobs are:

What are popular job titles related to Call Center Operator jobs?

For Call Center Operator jobs, the most frequently searched job titles are:

CALL Center Operator jobs near you
Infographic showing various Call Center Operator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.

Call Center Operator

DK Security, Inc

Grand Rapids, MI

$18/hr

Full-time

Re-posted 26 days ago

DK Security rating

4.6

Company rating: 4.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

102nd of 116 rated security

Job description

Call Center Operator

SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.

SCHEDULE:

  • Full Time (40 hours per week), Monday to Friday 1400-2200
  • ACA Full Time (30+ hours per week), Thursday & Friday 1600-0000, Saturday & Sunday 1400-2200

COMPENSATION:

  • Rate of Pay: $18.00/hour

LOCATION: Kentwood, MI

JOB DESCRIPTION/RESPONSIBILITIES:

  • Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
  • Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
  • Follow procedures in dispatching personnel for emergency and non-emergency response.
  • Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
  • Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
  • Process and report background screen requests.
  • Process payroll companywide.
  • Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
  • Monitor CCTV system using recording devices.
  • Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
  • Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
  • Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
  • Must follow site specific post guidelines.
  • Document daily activities and incident reports.
  • Other duties as assigned.

QUALIFICATIONS:

  • Must be at least 18 years old or older.
  • Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
  • Must have impeccable grooming.
  • Must possess above average customer service skills.
  • Must have high school diploma or GED as well as some college experience.
  • Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
  • Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
  • Ability to multi-task multiple job duties while maintaining confidentiality.
  • Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
  • Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
  • Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language.

IND1


DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!


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