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Call Center Operator Jobs (NOW HIRING)

Sun Life Health

CALL CENTER OPERATOR

Casa Grande, AZ · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Operator CG Pediatrics - Casa Grande, AZ 85122 Overview Position Type Full-time Job Shift 8am-5pm M-F; Rotating Sat 8am-12:30pm Description Patient Support - Connect, Schedule, and Care ...

Intralot

Call Center Operator

Strongsville, OH · On-site

... the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

... the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written ...

Intralot

Call Center Operator

Concord, NH · On-site

... the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written ...

Intralot

Call Center Operator

Duluth, GA · On-site

... the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Operator We have several openings for a part-time Call Center Operator position. Location: Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online ...

Alabama Pain Physicians

Call Center Operator

Vestavia, AL · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Call Center Operator is responsible for handling inbound and outbound calls, scheduling appointments, and serving as the first point of contact for patients. This is a full-time, ...

Sun Life Health

CALL CENTER OPERATOR

Casa Grande, AZ · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Support - Connect, Schedule, and Care! We're looking for a Call Center Operator to do more than answer calls-they schedule appointments, assist patients, and support providers every day. What ...

Sun Life Health

CALL CENTER OPERATOR

Casa Grande, AZ · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Support - Connect, Schedule, and Care! We're looking for a Call Center Operator to do more than answer calls-they schedule appointments, assist patients, and support providers every day. What ...

Mercy Medical Center

LEAD CALL CENTER OPERATOR

Baltimore, MD · On-site

$20.32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a Lead Call Center Operator for our Cardiology Call Center! Mercy Medical Center is honored to be recognized by Newsweek as one of America ...

New

Mercy Medical Center

LEAD CALL CENTER OPERATOR

Baltimore, MD · On-site

$33.53/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a Lead Call Center Operator for our Cardiology Call Center! Mercy Medical Center is honored to be recognized by Newsweek as one of America ...

New

Mercy Medical Center

LEAD CALL CENTER OPERATOR

Baltimore, MD · On-site

$33.53/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a Lead Call Center Operator for our Cardiology Call Center! Mercy Medical Center is honored to be recognized by Newsweek as one of America ...

New

DK Security, Inc

Call Center Operator

Grand Rapids, MI

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate ...

Mercy Medical Center

LEAD CALL CENTER OPERATOR

Baltimore, MD · On-site

$33.53/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a Lead Call Center Operator for our Cardiology Call Center! Mercy Medical Center is honored to be recognized by Newsweek as one of America ...

New

Intralot

Part Time - Call Center Operator

Boise, ID · On-site

Part Time Call Center Operator - Evening And Weekend Shifts Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added ...

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All JobsCall Center Operator Jobs

CALL Center Operator information

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How much do call center operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

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CALL Center Operator jobs near you
Infographic showing various Call Center Operator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.

Call Center Operator

West Hawaii Community Health Center

Hilo, HI • On-site

Other

Posted 5 days ago

Job description

Join Our Team as a Call Center Operator!
Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team!
Position Summary:
As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service.
Key Responsibilities:
  • Answer a high volume of inbound calls promptly and courteously.
  • Screen calls and connect callers to the appropriate departments or individuals.
  • Provide general information about our programs, functions, and services.
  • Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.
  • Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments.
  • Maintain daily records of patient calls and encounters.
  • Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude.
  • Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints.
  • Register new patients and update registration information for existing patients.
  • Collect and update personal, demographic, health, and insurance information accurately in the patient's chart.
  • Follow department protocols in handling difficult, angry, or disruptive callers.
  • Participate in ongoing customer service, telephone, and software skills training.
Requirements:
  • High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education.
  • Basic knowledge of general office procedures including filing, copying, and faxing.
  • Ability to use a computer to enter patient data and retrieve information.
  • Ability to work on multiple tasks within established deadlines.
  • Ability to work under the direction of a Manager and follow instructions.
  • Initiative to resolve patient concerns and problems.
  • Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients.
  • Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language.

Why Join Us?
At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact.
Apply Today!
If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!

Apply