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Call Center Operator Jobs in Washington, PA (NOW HIRING)

Varite

Customer Service Representative #

Pittsburgh, PA · On-site

$15 - $20.25/hr

Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred) Call Center operating metrics and performance management experience (a plus) Knowledge of pharmacy ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA · On-site

$15.75 - $19.25/hr

Call Center operating metrics and performance management experience (a plus) * Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus) * Will be trained to support ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA · On-site

$15.75 - $19.25/hr

Call Center operating metrics and performance management experience (a plus) * Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus) * Will be trained to support ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA · On-site

$15.26 - $19/hr

Call Center operating metrics and performance management experience (a plus) * Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus) * Will be trained to support ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA · On-site

$16 - $19.50/hr

Call Center operating metrics and performance management experience (a plus) * Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus) * Will be trained to support ...

Aquaamerica

Operations Center Specialist

Pittsburgh, PA · On-site

$22.94/hr

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas ... Respond to a variety of inbound calls (emergency leaks, odor, incident calls, Call Center, field ...

Walgreens

Patient Access Specialist

Pittsburgh, PA · On-site

$18.25 - $24.35/hr

At least 1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center ... Basic level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Washington, PA

Call Center Operator information

See Washington, PA salary details

$8

$18

$26

How much do call center operator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center operator in Washington, PA is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $24.13 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Washington, PA as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,456 per year, or $19 per hour.

Corporate Trainer, Call Center

Blink Health

Pittsburgh, PA • On-site

Full-time

Posted 27 days ago

Blink Health rating

6.3

Company rating: 6.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

73rd of 113 rated pharmacies

Job description

Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Our Patient Services team is at the forefront of the company's mission to not only offer affordable prices but also deliver the best possible experience for our customers. We are a large team of customer service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We are responsible for ensuring that we scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores.
What You'll Do:
  • Deliver comprehensive instructor-led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
  • Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners.
  • Maintain training records and prepare reports on training activities and outcomes
  • Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
  • Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to instructor-led training
  • Circulate content updates in a digestible and impactful manner, in collaboration with management and team
  • Partner closely with training peers, instructional designers, and stakeholders across Operations to ensure alignment, brainstorm ideas, and foster collaboration
  • Remain knowledgeable and updated with our product offerings to ensure you are a constant resource
  • Stay updated with the latest training techniques, tools, and best practices to create a high-quality learner experience

What You'll Need:
  • Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment
  • Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus
  • Proactive work ethic, constantly pushing themselves to learn
  • Strong facilitation and classroom management skills, virtual and in-person
  • Strong time management and multitasking skills
  • Comfortable working in ambiguous, fast-paced environments
  • Ability to build low complexity training activities, develop protocols, and edit content
  • Basic understanding of Learning & Development concepts and theories, such as Adult Learning, the ADDIE model, and ROI
  • Technical aptitude and the ability to learn complex new tools
  • Strong feedback and coaching skills, strongly preferred
  • Strong verbal and written communication skills
  • Knowledge of the healthcare or pharmaceutical industry is a plus
  • At times, travel may be required up to 20% of the time

Location: 5 Penn Center Blvd, Pittsburgh, PA 15205
Hours: Monday- Friday, 10am-6pm, scheduling flexibility is required as your schedule may change over time according to business needs
#blinkindeed
Why Join Us:It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

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