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Call Center Operator Jobs in Arkansas (NOW HIRING)

Uasys

Maintenance Call Center Operator

Little Rock, AR

$34K/yr

The Maintenance Call Center Operator (Skilled Tradesman) is responsible for monitoring critical systems that serve the medical, educational, and research facilities on the UAMS Campus. These systems ...

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Call Center Operator information

See Arkansas salary details

$7

$16

$23

How much do call center operator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center operator in Arkansas is $16.88, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $21.49 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Arkansas? For Call Center Operator jobs in Arkansas, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Arkansas look for? The top searched job categories for Call Center Operator jobs in Arkansas are:
What are popular job titles related to Call Center Operator jobs in AR? For Call Center Operator jobs in AR, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Arkansas as of July 2026, with employment types broken down into 64% Full Time, 9% Part Time, and 27% Contract. Highlights an 100% In-person job distribution, with an average salary of $35,110 per year, or $16.9 per hour.

Maintenance Call Center Operator

University of Arkansas

Little Rock, AR • On-site

$34K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

University Of Arkansas rating

6.6

Company rating: 6.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

497th of 615 rated colleges and universities

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.


Closing Date:

08/07/2026Type of Position:Professional Staff - FacilitiesJob Type:Regular Work Shift:

Sponsorship Available:

NoInstitution Name: University of Arkansas for Medical Sciences


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:OPS | Campus Operations TSS Call Center


Department's Website:

Summary of Job Duties:The Maintenance Call Center Operator (Skilled Tradesman) is responsible for monitoring critical systems that serve the medical, educational, and research facilities on the UAMS Campus. These systems are vital to the safety, comfort, and general wellbeing of patients, students and employees. The Maintenance Call Center Operator also facilitates workflow by creating work orders for various departments within UAMS, this is vital to the timely response to facility related issues and customer work requests.Qualifications:

Minimum Qualifications:

  • HS Diploma plus 5 years of maintenanceexperience or call center experience
  • Computer program proficiency level: Intermediate

Preferred Qualifications:

  • 3 years of maintenance in a healthcare setting


Additional Information:


Salary Information:

$34,507.20


Required Documents to Apply:

Resume


Optional Documents:

Special Instructions to Applicants:


Recruitment Contact Information:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.


All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check


This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:Manipulate items with fingers, including keyboarding, Sitting, TalkingFrequent Physical Activity:Crawling, Crouching, Feeling, Hearing, Kneeling, Reaching, Sitting, Stooping, WalkingOccasional Physical Activity:Kneeling, StandingBenefits Eligible:Yes

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