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Call Specialist Jobs (NOW HIRING)

Rogers Behavioral Health

Call Specialist

Oconomowoc, WI · On-site

$82K - $83K/yr

The call specialist takes incoming calls from our patients, their families and the general public who are inquiring about the services Rogers provides. This is an upbeat customer service job that ...

Rogers Behavioral Health

Call Specialist

Oconomowoc, WI

$82K - $83K/yr

The call specialist takes incoming calls from our patients, their families and the general public who are inquiring about the services Rogers provides. This is an upbeat customer service job that ...

Performance Food Group

Will Call Specialist

Saint Louis, MO · On-site

$80K - $80K/yr

  • Medical

  • Retirement

  • PTO

Will Call Specialist communicates with customers, vendors, co-workers professionally ensuring questions are answered accurately and timely. Functions as a team member within the Sales department and ...

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Call Specialist information

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$25.5K

$74.6K

$83.5K

How much do call specialist jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call specialist in the United States is $74,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a call specialist?

Call Specialists are professionals who handle incoming and outgoing phone calls for organizations, typically in customer service, support, or sales environments. They are responsible for assisting customers, addressing inquiries, resolving issues, and sometimes processing transactions over the phone. Effective Call Specialists have strong communication and problem-solving skills, and they often use specialized computer systems to log information and follow up on customer needs. Their role is crucial in maintaining customer satisfaction and representing the company's brand.

What are some common challenges call specialists face when handling high call volumes, and how can they manage stress effectively?

Call Specialists often encounter high call volumes, which can lead to time pressure and stress, especially during peak hours. Managing this requires strong organizational skills, the ability to prioritize tasks, and effective use of call management tools provided by the employer. Many teams encourage regular short breaks, open communication with supervisors for support, and participation in training sessions focused on stress management and customer service techniques. Collaborating with team members and sharing best practices also helps maintain a positive work environment.

What qualifications do I need to work as a call specialist?

To work as a call specialist, candidates typically need a high school diploma or equivalent. Strong communication skills, customer service experience, and basic computer proficiency are often required; some roles may also prefer familiarity with customer relationship management (CRM) software.

What are the key skills and qualifications needed to thrive as a call specialist, and why are they important?

To thrive as a Call Specialist, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and professionalism are essential soft skills for effectively handling customer inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and a positive representation of the organization.

What is the difference between Call Specialist vs Customer Service Representative?

AspectCall SpecialistCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecom, healthcare, financeRetail, telecom, hospitality
Common Search & ComparisonYesYes

While both roles involve communication with customers, Call Specialists primarily handle inbound or outbound calls focusing on specific services or products, often in specialized industries. Customer Service Representatives may handle a broader range of customer inquiries across various channels. The roles overlap in skills and work environments but differ in scope and focus.

More about Call Specialist jobs

What cities are hiring for Call Specialist jobs?

Cities with the most Call Specialist job openings:

Who are the top companies hiring for Call Specialist jobs?

The top employers for Call Specialist jobs are:

What states have the most Call Specialist jobs?

States with the most job openings for Call Specialist jobs include:

What job categories do people searching Call Specialist jobs look for?

The top searched job categories for Call Specialist jobs are:

Call Specialist jobs near you
Infographic showing various Call Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $74,649 per year, or $35.9 per hour.

Call Specialist

Rogers Behavioral Health

Oconomowoc, WI • On-site

$82K - $83K/yr

Part-time

Re-posted 29 days ago

Rogers Behavioral Health rating

6.0

Company rating: 6.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

748th of 887 rated healthcare providers

Job description

Company Description
Rogers Behavioral Health is the 3rd largest behavioral organization in the United States. We specialize in care for children, adolescents and adults, all of which have one or more mental or behavioral health condition.
The call specialist takes incoming calls from our patients, their families and the general public who are inquiring about the services Rogers provides. This is an upbeat customer service job that offers competitive pay and flexible scheduling.
Job Description
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

What Rogers Behavioral Health employees say

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