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Call Specialist Jobs (NOW HIRING)

Rogers Behavioral Health

Call Specialist

Oconomowoc, WI · On-site

$82K - $83K/yr

The call specialist takes incoming calls from our patients, their families and the general public who are inquiring about the services Rogers provides. This is an upbeat customer service job that ...

Opportunityalliance

Call Specialist

South Portland, ME · Hybrid

$19/hr

Call Specialist 211 Maine / Contact Center Pay rate : $19.00/hour The Opportunity Alliance is looking to hire a full-time Call Specialist(s) to jump in and support the Contact Center/211 Maine. 211 ...

Rogers Behavioral Health

Call Specialist

Oconomowoc, WI · On-site

$82K - $83K/yr

The call specialist takes incoming calls from our patients, their families and the general public who are inquiring about the services Rogers provides. This is an upbeat customer service job that ...

REXEL

Will Call Specialist

Carrollton, TX · On-site

$74K - $74K/yr

The Will Call Specialist is responsible for picking and processing of orders for customer/branch will call, small package, and freight outs. Responsible for handling all processing of orders ...

TTEC

Welcome Call Specialist

Melbourne, FL · On-site

$15/hr

Welcome Call Specialist Apply now Save jobSaved job At Percepta, we bring first-class service across each market we support. As an Outbound Contact Specialist in Melbourne, Florida , youll be a part ...

Percepta

Welcome Call Specialist

Melbourne, FL · On-site

$15/hr

As an Outbound Contact Specialist in Melbourne, Florida , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique ...

Modern Thyroid Clinic

Discovery Call Specialist

Austin, TX · On-site +1

$81K - $82K/yr

The Discovery Call Specialist is the first human voice prospective patients meet. This person conducts complimentary discovery calls (held via Zoom) with individuals who have reached out to learn ...

Percepta

Welcome Call Specialist

Melbourne, FL · On-site

$15/hr

Welcome Call Specialist (04EH3) US-FL- MelbourneDescription At Percepta, we bring first-class service across each market we support. As an Outbound Contact Specialist in Melbourne, Florida , you'll ...

HGR*24 INC.

OUTBOUND CALL SPECIALIST

Cedar Park, TX · On-site

$20/hr

OUTBOUND CALL CENTER REPRESENTATIVE Training Begins September 14 | We're Hiring 3 Outstanding People Do you enjoy talking with people, building relationships, and making things happen? If you're ...

Percepta

Welcome Call Specialist

Melbourne, FL · On-site

$15/hr

As an Outbound Contact Specialist in Melbourne, Florida , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique ...

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Call Specialist information

See salary details

$25.5K

$74.6K

$83.5K

How much do call specialist jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call specialist in the United States is $74,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a call specialist?

Call Specialists are professionals who handle incoming and outgoing phone calls for organizations, typically in customer service, support, or sales environments. They are responsible for assisting customers, addressing inquiries, resolving issues, and sometimes processing transactions over the phone. Effective Call Specialists have strong communication and problem-solving skills, and they often use specialized computer systems to log information and follow up on customer needs. Their role is crucial in maintaining customer satisfaction and representing the company's brand.

What are the key skills and qualifications needed to thrive as a call specialist, and why are they important?

To thrive as a Call Specialist, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and professionalism are essential soft skills for effectively handling customer inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and a positive representation of the organization.

What are some common challenges call specialists face when handling high call volumes, and how can they manage stress effectively?

Call Specialists often encounter high call volumes, which can lead to time pressure and stress, especially during peak hours. Managing this requires strong organizational skills, the ability to prioritize tasks, and effective use of call management tools provided by the employer. Many teams encourage regular short breaks, open communication with supervisors for support, and participation in training sessions focused on stress management and customer service techniques. Collaborating with team members and sharing best practices also helps maintain a positive work environment.

What is the difference between Call Specialist vs Customer Service Representative?

AspectCall SpecialistCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecom, healthcare, financeRetail, telecom, hospitality
Common Search & ComparisonYesYes

While both roles involve communication with customers, Call Specialists primarily handle inbound or outbound calls focusing on specific services or products, often in specialized industries. Customer Service Representatives may handle a broader range of customer inquiries across various channels. The roles overlap in skills and work environments but differ in scope and focus.

Can I work in a call center without experience?

Call specialist positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer proficiency are usually sufficient to start in entry-level roles, which may also involve using call center software and scripts.
More about Call Specialist jobs

What cities are hiring for Call Specialist jobs?

Cities with the most Call Specialist job openings:

Who are the top companies hiring for Call Specialist jobs?

The top employers for Call Specialist jobs are:

What states have the most Call Specialist jobs?

States with the most job openings for Call Specialist jobs include:

What job categories do people searching Call Specialist jobs look for?

The top searched job categories for Call Specialist jobs are:

Call Specialist jobs near you
Infographic showing various Call Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,649 per year, or $35.9 per hour.

Call Specialist

The Opportunity Alliance

South Portland, ME • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Call Specialist
211 Maine / Contact Center
Pay rate: $19.00/hour
The Opportunity Alliance is looking to hire a full-time Call Specialist(s) to jump in and support the Contact Center/211 Maine.
211 Maine is a free, confidential information and referral service. Our Call Specialists receive calls, texts and emails from individuals seeking access to health and human services and guidance to help them connect with essential community services. In this role, our specialists are expected to provide quality customer service, empathetic care, and informed problem-solving skills for individuals in need. This position will also require complete, thorough and accurate documentation as required by the program with timeliness to meet program standards. Comfort with multiple platforms is crucial to the successful completion of training.
Schedule: Full-time, 32 hours.
211 Maine is a 24-hour program, flexibility is required.
Location: Office is based in South Portland, ME. Remote work may be an option to be discussed during an interview. Will be required to attend an on-site orientation and some on-site training may be required.
Qualifications:
  • High School Diploma or equivalent required. Associates Degree preferred.
  • Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years.
  • Computer proficiency in Microsoft Office required. Strong working knowledge of computers and software programs required.
  • Previous experience (in a call center or providing Information & Referral) preferred
  • High degree of accuracy and attention to detail at all times and an ability to plan and utilize time in an efficient manner required.
  • Ability to take initiative required.
  • Excellent written and verbal communication skills required.
  • Must be able to successfully pass a criminal background, child protective service check & sex offender check.
  • Must not be on the state or federal suspension and disbarment list.
  • Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
  • Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Benefits: Our benefits include but are not limited to:
(offered to full-time and part-time employees)
  • Generous paid time off accrual
  • 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
  • Excellent medical benefits at very reasonable cost
  • Dental and Vision insurance options
  • Agency paid basic life insurance and STD & LTD disability insurances
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement - offered once per year through an application process
  • The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits
Who we are
The Opportunity Alliance is "Helping People Reach for a Brighter Future".
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:
  • Mental Health & Wellness
  • Community Building
  • Family & Early Childhood Education
  • Economic Resources

If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.
Please submit a cover letter and resume along with your application.
Thank you!

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