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Conduent Call Center Jobs (NOW HIRING)

Conduent, Inc.

Call Center Supervisor

East Hartford, CT · On-site

$49.13K - $63.80K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the ... Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT

$49.13K - $63.80K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the ... Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT · On-site

$49.13K - $63.80K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the ... Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT · On-site

$49.13K - $63.80K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the ... Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different ...

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How much do conduent call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for conduent call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Conduent Call Center Representative, and why are they important?

To thrive as a Conduent Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is important. Patience, active listening, and a customer-focused attitude help you excel in handling diverse customer inquiries and resolving issues. These skills ensure efficient, accurate service that enhances customer satisfaction and supports company goals.

What are some common challenges faced by Conduent Call Center agents, and how are they supported in overcoming them?

Conduent Call Center agents often encounter challenges such as managing high call volumes, handling difficult or upset customers, and ensuring accurate information is provided quickly. To support agents, Conduent typically provides comprehensive training, access to knowledge bases, and ongoing coaching from supervisors. Team leaders and quality assurance staff are available to offer feedback and guidance, while peer support and regular team meetings foster a collaborative environment. These resources help agents build confidence and continuously improve their customer service skills.

What is a Conduent Call Center?

A Conduent Call Center is a customer service facility operated by Conduent, a business process services company. These centers handle inquiries, support requests, and transactions for clients across various industries, including healthcare, transportation, and government. Employees in Conduent call centers assist customers via phone, email, or chat, helping resolve issues or provide information. The work environment is often fast-paced and requires strong communication and problem-solving skills.

What is the difference between Conduent Call Center vs Conduent Customer Service Representative?

AspectConduent Call CenterConduent Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, team-based, fast-pacedCall center environment, customer-focused, task-oriented
Employer & Industry UsageMajor client accounts, customer support servicesCustomer support, client service roles within Conduent

Both roles typically require similar credentials and work in a call center environment. The Conduent Call Center role often refers to the overall facility or team, while the Customer Service Representative is a specific position within that setting focused on direct customer interactions.

More about Conduent Call Center jobs
What states have the most Conduent Call Center jobs? States with the most job openings for Conduent Call Center jobs include:
What job categories do people searching Conduent Call Center jobs look for? The top searched job categories for Conduent Call Center jobs are:
Conduent Call Center jobs near you
Infographic showing various Conduent Call Center job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 98% Full Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Child Support Call Center Agent

Child Support Call Center Agent

Conduent

East Lansing, MI

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Conduent rating

5.9

Company rating: 5.9 out of 10

Based on 180 frontline employees who took The Breakroom Quiz

37th of 71 rated call and contact centers

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

  • Child Support Call Center Agent

  • E. Lansing, MI, Onsite

  • $18/hour

  • Monday - Friday (40 hours/week) shift hours to be determined

  • What do you get:

  • Paid Training

  • Career Growth Opportunities

  • Great Work Environment

  • Perks

  • Benefits

About The Role

As a Full-Time Child Support Call Center Agent , you will be responsible for:

  • Answer inbound calls regarding child support receipts and disbursements

  • Handle standards in a fast-paced, large call volume environment.

  • Utilize multiple computerized systems, multi-tasking, and document each call.

  • Respond to Michigan child support inquiries, and complaints, using a standard script and procedures.

  • Gather information and research/resolve inquiries.

  • Inform callers about services available and assess caller's needs.

  • Provide peer-to-peer training for incoming training classes that transition to the call center floor.

Requirements to be successful in this role you will:

  • Have a High School Diploma or an equivalent level of education.

  • Be able to successfully pass a background check and fingerprinting.

  • Demonstrate problem-solving skills.

  • 1-2 year's experience in a call center environment.

  • Be able to type a minimum of 30 WPM (words per minute) on a computer.

  • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.

  • The ability to convey complex information clearly and concisely.

  • A strong work ethic.

  • Effective and accurate written and verbal communication skills.

  • The ability to be detail oriented.

  • Effective problem-solving skills.

  • The ability to be well organized.

  • Excitement for innovative technology.

  • Calm conflict resolution and problem-solving skills.

  • 100% attendance and punctuality commitment.

  • The ability to work independently.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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