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Call Specialist Jobs (NOW HIRING)

Airswift

One Call Specialist III [C]

Dickinson, ND · On-site

$78K - $78K/yr

Airswift has been tasked by one of our major clients to find a One Call Specialist to workfor initially One-Year contract in Dickinson, North Dakota . Work Schedule: 5/2 - 10 hours/day Job Type: W2 ...

Airswift

One Call Specialist III [C]

Dickinson, ND · On-site

$78K - $78K/yr

Airswift has been tasked by one of our major clients to find a One Call Specialist to workfor initially One-Year contract in Dickinson, North Dakota . Work Schedule: 5/2 - 10 hours/day Job Type: W2 ...

HGR*24 INC.

OUTBOUND CALL SPECIALIST

Cedar Park, TX · On-site

$20/hr

OUTBOUND CALL CENTER REPRESENTATIVE Training Begins September 14 | We're Hiring 3 Outstanding People Do you enjoy talking with people, building relationships, and making things happen? If you're ...

Modern Thyroid Clinic

$81K - $82K/yr

The Discovery Call Specialist is the first human voice prospective patients meet. This person conducts complimentary discovery calls (held via Zoom) with individuals who have reached out to learn ...

Modern Thyroid Clinic

Discovery Call Specialist

Austin, TX · On-site +1

$81K - $82K/yr

The Discovery Call Specialist is the first human voice prospective patients meet. This person conducts complimentary discovery calls (held via Zoom) with individuals who have reached out to learn ...

UHS

CALL CENTER SPECIALIST

Jacksonville, FL · On-site

$14.75 - $18.50/hr

Responsibilities The Referral Management Center (RMC) Call Specialist is responsible for coordinating aspects of the referral process. This includes but is not limited to efficient monitoring and ...

SafeinHome

Be Seen First

Remote Supports Demo Call Specialist

Tempe, AZ · On-site

$20 - $22/hr

Remote Supports Demo Call Specialist OVERTIME EXEMPT: No SUPERVISOR: Remote Supports Supervisor or Remote Supports Management LOCATION: Tempe, AZ About SafeinHome: SafeinHome provides Remote Supports ...

UHS

PRN Call Center Specialist

Clarion, PA · On-site

$14.75 - $18.50/hr

Responsibilities As directed by the Director of Assessment and Referral, the Call Specialist coordinates admission functions, provides crisis intervention services to potential patients (by gathering ...

HeartLine, Inc.

211 Call Specialist

Oklahoma City, OK · On-site

$13 - $14/hr

MUST RESIDE IN OKLAHOMA Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation ...

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Showing results 21-40

All JobsCall Specialist Jobs

Call Specialist information

See salary details

$25.5K

$74.6K

$83.5K

How much do call specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call specialist in the United States is $74,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a call specialist?

Call Specialists are professionals who handle incoming and outgoing phone calls for organizations, typically in customer service, support, or sales environments. They are responsible for assisting customers, addressing inquiries, resolving issues, and sometimes processing transactions over the phone. Effective Call Specialists have strong communication and problem-solving skills, and they often use specialized computer systems to log information and follow up on customer needs. Their role is crucial in maintaining customer satisfaction and representing the company's brand.

What are some common challenges call specialists face when handling high call volumes, and how can they manage stress effectively?

Call Specialists often encounter high call volumes, which can lead to time pressure and stress, especially during peak hours. Managing this requires strong organizational skills, the ability to prioritize tasks, and effective use of call management tools provided by the employer. Many teams encourage regular short breaks, open communication with supervisors for support, and participation in training sessions focused on stress management and customer service techniques. Collaborating with team members and sharing best practices also helps maintain a positive work environment.

What qualifications do I need to work as a call specialist?

To work as a call specialist, candidates typically need a high school diploma or equivalent. Strong communication skills, customer service experience, and basic computer proficiency are often required; some roles may also prefer familiarity with customer relationship management (CRM) software.

What are the key skills and qualifications needed to thrive as a call specialist, and why are they important?

To thrive as a Call Specialist, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and professionalism are essential soft skills for effectively handling customer inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and a positive representation of the organization.

What is the difference between Call Specialist vs Customer Service Representative?

AspectCall SpecialistCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecom, healthcare, financeRetail, telecom, hospitality
Common Search & ComparisonYesYes

While both roles involve communication with customers, Call Specialists primarily handle inbound or outbound calls focusing on specific services or products, often in specialized industries. Customer Service Representatives may handle a broader range of customer inquiries across various channels. The roles overlap in skills and work environments but differ in scope and focus.

More about Call Specialist jobs

What cities are hiring for Call Specialist jobs?

Cities with the most Call Specialist job openings:

Who are the top companies hiring for Call Specialist jobs?

The top employers for Call Specialist jobs are:

What states have the most Call Specialist jobs?

States with the most job openings for Call Specialist jobs include:

What job categories do people searching Call Specialist jobs look for?

The top searched job categories for Call Specialist jobs are:

Call Specialist jobs near you
Infographic showing various Call Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $74,649 per year, or $35.9 per hour.

Customer Retention Call Specialist

Evening Post

North Charleston, SC • On-site

$13.50 - $18.50/hr

Other

Re-posted 22 days ago

Job description

About the job Customer Retention Call Specialist
The Post and Courier is seeking a motivated and reliable Customer Retention Call Specialist to join our Team. This in-person, part-time position is responsible for maintaining customer loyalty and reducing churn by identifying customers at risk of leaving, handling cancellation requests, and negotiating solutions to retain their business. They act as a critical link between the company and its clients, providing proactive support and resolving escalated issues. The individual selected will have her or his choice of one of the following eight schedule options, Mondays through Fridays:

  • 8am to 1:30pm (30 min break included)
  • 8am to 2pm (1 hour break)
  • 9am to 2:30pm (30 min break included)
  • 9am to 3pm (1 hour break)
  • 10am to 3:30pm (30 min break included)
  • 10am to 4pm (1 hour break)
  • 11am to 4:30pm (30 min break included)
  • 11am to 5pm (1 hour break)
Job Summary:
The core objective is to turn potential cancellations into saved opportunities by offering customized solutions, discounts, or service adjustments. This role requires a blend of high-level customer service, sales, and negotiation skills, often operating within a call center or high-volume support environment.
Key Responsibilities & Duties
  • Handle Outbound/Inbound Calls: Manage cancellation requests, complaints, and service downgrades from customers via phone, email, or chat.
  • Negotiate & Save: Utilize retention strategies to convince customers to stay, including offering retention incentives, rate adjustments, or alternative packages.
  • Proactive Retention: Analyze customer usage data to identify accounts at risk of churning and make proactive outreach.
  • Address Concerns: Actively listen to understand customer pain points and resolve them, ensuring a high level of satisfaction.
  • Document Interactions: Maintain accurate records of all retention attempts, customer feedback, and final decisions in CRM software.
  • Provide Feedback: Report common reasons for cancellation to management to help improve products and services.
  • Upsell/Cross-sell: Identify opportunities to upgrade services or sell additional products to existing customers.
Required Qualifications & Skills
  • Experience: At least one year of experience in customer service, sales, or a call center environment.
  • Communication: Excellent verbal and written skills, with the ability to build rapport and handle confrontation.
  • Negotiation: Strong persuasion and closing skills to handle "save" opportunities.
  • Technical Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite preferred.
  • Soft Skills: Empathy, patience, and the ability to remain calm under pressure.

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