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Call Specialist Jobs (NOW HIRING)

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Remote Supports Demo Call Specialist

Tempe, AZ · On-site

$20 - $22/hr

Remote Supports Demo Call Specialist OVERTIME EXEMPT: No SUPERVISOR: Remote Supports Supervisor or Remote Supports Management LOCATION: Tempe, AZ About SafeinHome: SafeinHome provides Remote Supports ...

UHS

CALL CENTER SPECIALIST

Jacksonville, FL · On-site

$14.75 - $18.50/hr

Responsibilities The Referral Management Center (RMC) Call Specialist is responsible for coordinating aspects of the referral process. This includes but is not limited to efficient monitoring and ...

Modern Thyroid Clinic

$81K - $82K/yr

The Discovery Call Specialist is the first human voice prospective patients meet. This person conducts complimentary discovery calls (held via Zoom) with individuals who have reached out to learn ...

UHS

CALL CENTER SPECIALIST

Jacksonville, FL · On-site

$14.75 - $18.50/hr

Responsibilities The Referral Management Center (RMC) Call Specialist is responsible for coordinating aspects of the referral process. This includes but is not limited to efficient monitoring and ...

HeartLine, Inc.

211 Call Specialist

Oklahoma City, OK · On-site

$13 - $14/hr

MUST RESIDE IN OKLAHOMA Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation ...

UHS

PRN Call Center Specialist

Clarion, PA · On-site

$14.75 - $18.50/hr

Responsibilities As directed by the Director of Assessment and Referral, the Call Specialist coordinates admission functions, provides crisis intervention services to potential patients (by gathering ...

Park National Bank

CCC Call Specialist I

Newark, OH

$15.50 - $19.25/hr

CCC Call Specialist I We are recruiting candidates for our hybrid opportunity with our Customer Care Center team! Looking for candidates with availability to work shifts between 7:00am and 7:00pm ...

UHS

Admissions Call Specialist PRN

Radcliff, KY · On-site

$16.75 - $23/hr

The Admissions Call Specialist is responsible for coordinating aspects of the admissions process. This includes but is not limited to efficient and effective handling of inquiry calls, processing of ...

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Call Specialist information

See salary details

$25.5K

$74.6K

$83.5K

How much do call specialist jobs pay per year?

As of Jun 17, 2026, the average yearly pay for call specialist in the United States is $74,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What are Call Specialists?

Call Specialists are professionals who handle incoming and outgoing phone calls for organizations, typically in customer service, support, or sales environments. They are responsible for assisting customers, addressing inquiries, resolving issues, and sometimes processing transactions over the phone. Effective Call Specialists have strong communication and problem-solving skills, and they often use specialized computer systems to log information and follow up on customer needs. Their role is crucial in maintaining customer satisfaction and representing the company's brand.

What are some common challenges Call Specialists face when handling high call volumes, and how can they manage stress effectively?

Call Specialists often encounter high call volumes, which can lead to time pressure and stress, especially during peak hours. Managing this requires strong organizational skills, the ability to prioritize tasks, and effective use of call management tools provided by the employer. Many teams encourage regular short breaks, open communication with supervisors for support, and participation in training sessions focused on stress management and customer service techniques. Collaborating with team members and sharing best practices also helps maintain a positive work environment.

What are the key skills and qualifications needed to thrive as a Call Specialist, and why are they important?

To thrive as a Call Specialist, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and professionalism are essential soft skills for effectively handling customer inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and a positive representation of the organization.

What is the difference between Call Specialist vs Customer Service Representative?

AspectCall SpecialistCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecom, healthcare, financeRetail, telecom, hospitality
Common Search & ComparisonYesYes

While both roles involve communication with customers, Call Specialists primarily handle inbound or outbound calls focusing on specific services or products, often in specialized industries. Customer Service Representatives may handle a broader range of customer inquiries across various channels. The roles overlap in skills and work environments but differ in scope and focus.

More about Call Specialist jobs
What cities are hiring for Call Specialist jobs? Cities with the most Call Specialist job openings:
Who are the top companies hiring for Call Specialist jobs? The top employers for Call Specialist jobs are:
What states have the most Call Specialist jobs? States with the most job openings for Call Specialist jobs include:
What job categories do people searching Call Specialist jobs look for? The top searched job categories for Call Specialist jobs are:
Call Specialist jobs near you
Infographic showing various Call Specialist job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $74,649 per year, or $35.9 per hour.
Call Center Specialist PRN

Call Center Specialist PRN

Ridgeview Institute Smyrna

Smyrna, GA

$22/hr

Other

Posted 27 days ago

Job description

JOIN OUR TEAM AS AN INTAKE CALL SPECIALIST! (PRN)
The A&R (Intake) Call Specialist answers incoming calls, faxes, and referrals to the Access Center. Determining the needs of callers/referrals and coordinating referrals to Ridgeview's Assessment Center or other resources to further address those needs. Documents phone triages through data entry in a computer and manually on call sheets. Coordinates with Access Center Assessment Clinicians and other hospital staff to ensure internal and external customer service needs are met.
Duties and responsibilities:
  1. Responds to telephone inquiries from persons seeking mental health treatment or information about mental health-related services.
  2. Documents calls and related information
  3. Stays informed of Ridgeview's programs and services
  4. Utilizes and supports Ridgeview's customer service standards with all external and internal customers
  5. Establishes and maintains effective communication with co-workers and hospital staff
  6. Establishes and maintains positive relationships with physicians, allied health professionals, and all referral sources
  7. Abides by Ridgeview Institute and Department policies and procedures

Note: The essential job functions of this position are not limited to the duties listed above.
Your Experience Matters - What we're looking for:
Education: High School Degree or equivalent preferred. BA in the mental health field or significant related work experience, preferred.
Experience: At least one year of experience in the intake or admissions process, preferred. One year of related experience, with a knowledge of psychiatric patient care with understanding of mental illness, preferred.
Skills: Operate a multi-function telephone set; operate computer terminal; input data into computer programs; maintain filing systems; maintain logs and records; coordinate and schedule assessments; operate photocopier; operate FAX machine
Additional Requirements: Successful completion CPR/ First Aid certification and CPI training to within 90 days of employment before assisting with restraining procedures. May be required to work overtime and flexible hours.
Skills and Abilities:
  • Proficient in using MS Office Suite, including Word, Excel, and Outlook
  • Excellent interpersonal
  • Strong organizational abilities
  • Detail-oriented and exceptional time management
  • Proficiency in utilizing insurance verification sites
  • Strong communication skills, verbal and written
  • Strong decision-making and problem-solving abilities
  • Ability to work with medical office equipment like multi-line phones, computers, printers, scanners, copiers, and fax machines
  • Conflict resolution and mediation
  • Knowledge of Hospice Medicare Conditions of Participation and hospitals
  • Adaptability and flexibility
  • Team collaboration
Your Care Matters- What we provide for our team:
  • Cafeteria on site
  • Employee engagement events
  • Employee assistance program
  • Employee recognition program
  • Free parking
What sets us apart:
  • Career & training development opportunities
  • Dynamic and inclusive work environment
  • An engaged management team dedicated to your success
  • A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.
Compensation:
This is a PRN role and the expected compensation is $22.00/hour, plus shift differentials. We're eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Intake Call Specialist!
Get to know us Outstanding Care, Compassionate People, Unparalleled Service
Welcome to Ridgeview Institute Smyrna (RIS), a premier healthcare provider in Smyrna, GA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Smyrna, GA, RIS offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay.
At RIS, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and highly rewarding positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them toward achieving their treatment goals.
Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Ridgeview Institute Smyrna.
To learn more about RIS, visit us at: https://www.ridgeviewinstitute.com
TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.
Individuals Maintaining Positive Attitude and Commitment To Service
At Ridgeview Institute Smyrna, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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