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Call Specialist Jobs (NOW HIRING)

Modern Thyroid Clinic

$81K - $82K/yr

The Discovery Call Specialist is the first human voice prospective patients meet. This person conducts complimentary discovery calls (held via Zoom) with individuals who have reached out to learn ...

UHS

PRN Call Center Specialist

Clarion, PA · On-site

$14.75 - $18.50/hr

Responsibilities As directed by the Director of Assessment and Referral, the Call Specialist coordinates admission functions, provides crisis intervention services to potential patients (by gathering ...

UHS

Admissions Call Specialist PRN

Radcliff, KY

$16.75 - $23/hr

The Admissions Call Specialist is responsible for coordinating aspects of the admissions process. This includes but is not limited to efficient and effective handling of inquiry calls, processing of ...

Park National Bank

CCC Call Specialist I

Newark, OH · Hybrid

$15.50 - $19.25/hr

We are recruiting candidates for our hybrid opportunity with our Customer Care Center team! Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-Saturday ...

New

RemX

Be Seen First

Onsite Call Center Specialist

Alpharetta, GA · On-site

$20/hr

RemX is hiring Onsite Call Center Specialist I Pay: $20 Hours: 8am to 5pm EST Address: Alpharetta, GA 30005 (Must live within 20-25 miles) Schedule: 5 days a week work schedule -Monday to Friday with ...

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Call Specialist information

See salary details

$25.5K

$74.6K

$83.5K

How much do call specialist jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call specialist in the United States is $74,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a call specialist?

Call Specialists are professionals who handle incoming and outgoing phone calls for organizations, typically in customer service, support, or sales environments. They are responsible for assisting customers, addressing inquiries, resolving issues, and sometimes processing transactions over the phone. Effective Call Specialists have strong communication and problem-solving skills, and they often use specialized computer systems to log information and follow up on customer needs. Their role is crucial in maintaining customer satisfaction and representing the company's brand.

What are the key skills and qualifications needed to thrive as a call specialist, and why are they important?

To thrive as a Call Specialist, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and professionalism are essential soft skills for effectively handling customer inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and a positive representation of the organization.

What are some common challenges call specialists face when handling high call volumes, and how can they manage stress effectively?

Call Specialists often encounter high call volumes, which can lead to time pressure and stress, especially during peak hours. Managing this requires strong organizational skills, the ability to prioritize tasks, and effective use of call management tools provided by the employer. Many teams encourage regular short breaks, open communication with supervisors for support, and participation in training sessions focused on stress management and customer service techniques. Collaborating with team members and sharing best practices also helps maintain a positive work environment.

What is the difference between Call Specialist vs Customer Service Representative?

AspectCall SpecialistCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecom, healthcare, financeRetail, telecom, hospitality
Common Search & ComparisonYesYes

While both roles involve communication with customers, Call Specialists primarily handle inbound or outbound calls focusing on specific services or products, often in specialized industries. Customer Service Representatives may handle a broader range of customer inquiries across various channels. The roles overlap in skills and work environments but differ in scope and focus.

Can I work in a call center without experience?

Call specialist positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer proficiency are usually sufficient to start in entry-level roles, which may also involve using call center software and scripts.
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Cities with the most Call Specialist job openings:

Who are the top companies hiring for Call Specialist jobs?

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What states have the most Call Specialist jobs?

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Call Specialist jobs near you
Infographic showing various Call Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,649 per year, or $35.9 per hour.

Call Specialist - Bilingual

Catholic Charities of the Archdiocese of Chicago

Chicago, IL • On-site

$17.50 - $22.75/hr

Full-time

Re-posted 23 days ago

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.
Role Overview
The Call Specialist - Bilingual provides high volume multilingual customer support by assessing eligibility, connecting individuals to financial and community resources, maintaining accurate case records, de-escalating complex interactions, and collaborating with stakeholders to ensure equitable access to services and program compliance.
Job Responsibilities
  • Responsible for handling high-volume, multi-channel inquiries (phone, text, and webchat) to assist individuals seeking financial and non-financial support through the Resource Hub. Assess eligibility of individuals and make appropriate referrals according to program guidelines and funder requirements. Adhere to departmental scripts and protocols when processing caller prescreens. This role may regularly interact with a diverse customer base, including Spanish-speaking individuals, and may require communication in Spanish to ensure equitable access to services. Effectively de-escalate callers, including individuals with limited English proficiency, resulting in limited calls escalated for supervisor intervention.
  • Maintain up-to-date and accurate case files and databases as required by program policy and governing contracts.
  • Knowledgeable about community resources and link individuals to these resources. Advocate on behalf of individuals to ensure access to services for which the individual is eligible. Informs supervisor of any escalated interactions and/or service delays so that proper follow-up with internal programs can occur.
  • Work collaboratively with internal stakeholders and team members as needed.
  • Complete special projects and assignments as directed, demonstrating flexibility and initiative in support of client service, team needs, and organizational goals.
  • Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
  • Kneel and move from sitting, bending, kneeling, or standing multiple times a day
  • Climb up and down up to 3 flights of stairs at a time
  • Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related to:
  • Background check

Education and Experience Requirements:
Minimum
  • H.S. Diploma or General Education Degree (GED) in related field of study 1-3 years relevant experience
  • Ability to communicate effectively in Spanish (verbal, reading, and written) sufficient to assist callers
  • Prior experience in Customer Service and using Microsoft Office
  • Experience with the use of multiple databases
  • Proficiency in Microsoft Office products

Preferred
  • Bachelor's Degree in Arts/Sciences (BA/BS) in related field of study 3-5 years relevant experience
  • Ability to communicate effectively in Spanish (verbal, reading, and written) sufficient to assist callers
  • Contact Center experience
  • Experience with multi-monitor set-up

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.
Role Overview
The Call Specialist - Bilingual provides high volume multilingual customer support by assessing eligibility, connecting individuals to financial and community resources, maintaining accurate case records, de-escalating complex interactions, and collaborating with stakeholders to ensure equitable access to services and program compliance.
Job Responsibilities
  • Responsible for handling high-volume, multi-channel inquiries (phone, text, and webchat) to assist individuals seeking financial and non-financial support through the Resource Hub. Assess eligibility of individuals and make appropriate referrals according to program guidelines and funder requirements. Adhere to departmental scripts and protocols when processing caller prescreens. This role may regularly interact with a diverse customer base, including Spanish-speaking individuals, and may require communication in Spanish to ensure equitable access to services. Effectively de-escalate callers, including individuals with limited English proficiency, resulting in limited calls escalated for supervisor intervention.
  • Maintain up-to-date and accurate case files and databases as required by program policy and governing contracts.
  • Knowledgeable about community resources and link individuals to these resources. Advocate on behalf of individuals to ensure access to services for which the individual is eligible. Informs supervisor of any escalated interactions and/or service delays so that proper follow-up with internal programs can occur.
  • Work collaboratively with internal stakeholders and team members as needed.
  • Complete special projects and assignments as directed, demonstrating flexibility and initiative in support of client service, team needs, and organizational goals.
  • Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
  • Kneel and move from sitting, bending, kneeling, or standing multiple times a day
  • Climb up and down up to 3 flights of stairs at a time
  • Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related to:
  • Background check

Education and Experience Requirements:
Minimum
  • H.S. Diploma or General Education Degree (GED) in related field of study 1-3 years relevant experience
  • Ability to communicate effectively in Spanish (verbal, reading, and written) sufficient to assist callers
  • Prior experience in Customer Service and using Microsoft Office
  • Experience with the use of multiple databases
  • Proficiency in Microsoft Office products

Preferred
  • Bachelor's Degree in Arts/Sciences (BA/BS) in related field of study 3-5 years relevant experience
  • Ability to communicate effectively in Spanish (verbal, reading, and written) sufficient to assist callers
  • Contact Center experience
  • Experience with multi-monitor set-up

Apply