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Call Specialist Jobs (NOW HIRING)

Park National Bank

CCC Call Specialist I

Mount Vernon, OH · Hybrid

$14 - $17.50/hr

We are recruiting candidates for our hybrid opportunity with our Customer Care Center team! Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-Saturday ...

New

HappyCo

Call Handling Specialist

$21/hr

The Position The Call Handling Specialist is responsible for answering inbound calls from residents, property staff, and vendors, ensuring all maintenance-related issues are documented accurately and ...

Park National Bank

CCC Call Specialist I

Newark, OH · Hybrid

$15.50 - $19.25/hr

We are recruiting candidates for our hybrid opportunity with our Customer Care Center team! Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-Saturday ...

New

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for training (no more than 1 week) * Fully remote aside from any onsite all-hands meetings * Must reside ...

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Call Specialist information

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$25.5K

$74.6K

$83.5K

How much do call specialist jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call specialist in the United States is $74,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a call specialist?

Call Specialists are professionals who handle incoming and outgoing phone calls for organizations, typically in customer service, support, or sales environments. They are responsible for assisting customers, addressing inquiries, resolving issues, and sometimes processing transactions over the phone. Effective Call Specialists have strong communication and problem-solving skills, and they often use specialized computer systems to log information and follow up on customer needs. Their role is crucial in maintaining customer satisfaction and representing the company's brand.

What are the key skills and qualifications needed to thrive as a call specialist, and why are they important?

To thrive as a Call Specialist, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and professionalism are essential soft skills for effectively handling customer inquiries and resolving issues. These skills ensure efficient service, customer satisfaction, and a positive representation of the organization.

What are some common challenges call specialists face when handling high call volumes, and how can they manage stress effectively?

Call Specialists often encounter high call volumes, which can lead to time pressure and stress, especially during peak hours. Managing this requires strong organizational skills, the ability to prioritize tasks, and effective use of call management tools provided by the employer. Many teams encourage regular short breaks, open communication with supervisors for support, and participation in training sessions focused on stress management and customer service techniques. Collaborating with team members and sharing best practices also helps maintain a positive work environment.

What is the difference between Call Specialist vs Customer Service Representative?

AspectCall SpecialistCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecom, healthcare, financeRetail, telecom, hospitality
Common Search & ComparisonYesYes

While both roles involve communication with customers, Call Specialists primarily handle inbound or outbound calls focusing on specific services or products, often in specialized industries. Customer Service Representatives may handle a broader range of customer inquiries across various channels. The roles overlap in skills and work environments but differ in scope and focus.

Can I work in a call center without experience?

Call specialist positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer proficiency are usually sufficient to start in entry-level roles, which may also involve using call center software and scripts.
More about Call Specialist jobs

What cities are hiring for Call Specialist jobs?

Cities with the most Call Specialist job openings:

Who are the top companies hiring for Call Specialist jobs?

The top employers for Call Specialist jobs are:

What states have the most Call Specialist jobs?

States with the most job openings for Call Specialist jobs include:

What job categories do people searching Call Specialist jobs look for?

The top searched job categories for Call Specialist jobs are:

Call Specialist jobs near you
Infographic showing various Call Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,649 per year, or $35.9 per hour.

Call Center Specialist - Polish Speaking

EPIC Health System LLC

Southfield, MI • On-site

$75K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Call Center Specialist - Polish Speaking

Location: Southfield, Michigan (On-site)
Employment Type: Full-Time

Be the Voice of Patient Care at EPIC Health

At EPIC Health, every patient interaction matters. From the first phone call to post-visit follow-up, we believe exceptional care begins with exceptional service.

As a Polish speaking Call Center Specialist, you are the first point of contact for our patients—setting the tone for their entire healthcare experience. This role is ideal for a customer service professional who thrives in a fast-paced, high-volume call environment and is passionate about helping others.

You will provide empathetic support, clear communication, and efficient solutions to ensure every patient interaction is seamless, respectful, and positive.

What You’ll DoBe the Voice and Advocate for Our Patients
  • Serve as the primary point of contact via phone for patients across multiple clinic locations.
  • Provide professional, empathetic, and solution-oriented support.
  • Handle high call volumes while maintaining quality and accuracy.
  • De-escalate concerns and ensure patients feel heard, valued, and supported.
Appointment Scheduling & Care Coordination
  • Schedule, reschedule, and confirm patient appointments efficiently.
  • Provide patients with clear instructions regarding visits, documentation, and next steps.
  • Coordinate communication between providers, clinics, pharmacies, and external partners.
  • Support pre- and post-visit workflows including reminders and follow-ups.
Patient Records & Documentation
  • Accurately enter and update patient information in Electronic Health Record (EHR) systems.
  • Maintain strict adherence to HIPAA and confidentiality standards.
  • Document all patient interactions clearly and thoroughly.
Remove Barriers & Improve Access
  • Identify and address barriers to care such as scheduling conflicts or access issues.
  • Guide patients to appropriate services, resources, or departments.
  • Support patients with clear explanations of services and processes.
Service Excellence & Performance
  • Deliver a high-quality patient experience on every call.
  • Meet performance metrics including call volume, response time, and patient satisfaction.
  • Collaborate with clinic and administrative teams to improve workflows and reduce delays.
  • Participate in training and continuous improvement initiatives.
What You BringRequired Qualifications
  • High school diploma or GED.
  • Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare, banking, hospitality, or retail preferred).
  • Bilingual in English and Polish.
  • Strong verbal communication skills with a professional phone presence.
  • Excellent interpersonal skills with the ability to build trust quickly.
  • Strong organizational and multitasking abilities.
  • Comfortable with technology, including EHR systems (training provided).
  • Ability to thrive in a fast-paced, team-oriented environment.
Preferred Qualifications
  • Experience in a healthcare call center or medical office setting.
  • Experience with appointment scheduling and patient coordination.
  • Familiarity with EHR systems.
  • Experience handling escalated calls or difficult situations.
Why Join EPIC Health?

At EPIC Health, we are transforming how healthcare is delivered—focusing on compassion, accessibility, and comprehensive care for the communities we serve.

We believe service is not a department—it’s a culture. As a Call Center Specialist, you play a direct role in improving access to care and ensuring patients feel supported from their very first interaction.

You’ll join a mission-driven organization that values teamwork, accountability, and growth—where your work directly impacts lives.

What We Offer
  • Competitive compensation
  • Comprehensive benefits package (Medical, Dental, Vision)
  • Short- and Long-Term Disability, Life & AD&D Insurance
  • 401(k) retirement plan
  • Paid Time Off, Holidays, Vacation, Personal, and Sick Leave
  • Professional and personal development opportunities
  • Employee recognition and assistance programs
  • Supportive, high-performance team environment
Ready to Make an Impact?

If you’re passionate about delivering exceptional service and want to be the voice that guides patients through their healthcare journey, we’d love to hear from you.

Apply today and grow with EPIC Health.