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Call Center Operator Jobs in Connecticut (NOW HIRING)

Trinityhealth

Message Center Operator

Hartford, CT · On-site

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be ...

Trinity Health

Message Center Operator

Hartford, CT · On-site

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be ...

Securitas

SOC Operator - $20-25

Groton, CT · On-site

$20 - $25/hr

Our SOC Operator positions are highly sought after ... If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this ...

SSC, Inc

Security Officer/Dispatch

Shelton, CT

$19/hr

Security Officer/Dispatch Job Skills/Requirements Our Communications Center Operators are the ... call center, dispatch operations or office management. * Must posses a State Issued License as ...

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Call Center Operator information

See Connecticut salary details

$9

$19

$27

How much do call center operator jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for call center operator in Connecticut is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $24.71 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Connecticut? For Call Center Operator jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Connecticut look for? The top searched job categories for Call Center Operator jobs in Connecticut are:
What are popular job titles related to Call Center Operator jobs in CT? For Call Center Operator jobs in CT, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Connecticut as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,391 per year, or $19.4 per hour.

Network Control Center Operator I

Allied Universal

Middletown, CT • On-site

Other

Re-posted 8 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,547 frontline employees who took The Breakroom Quiz

77th of 114 rated security

Job description

Network Control Center Operator I
Job Locations US-CT-Middletown
Requisition ID 2026-1642269 Category (Portal Searching) Hidden (496661) Business Unit AUTS
Overview

Company Overview:

Adesta(TM), an Allied Universal company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced dynamic environment, join a team that creates meaningful and measurable solutions based on customers' project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training.

Job Description

Adesta, an Allied Universal Company, is hiring a Network Control Center Operator. The Network Control Center Operator I performs ongoing monitoring of the customer's wide variety of networks and services; coordinates with technicians and customers to provide timely trouble resolution; and provides level-one help desk support and services in a fast paced call center environment.

RESPONSIBILITIES:

    Monitoring of customer's wide variety of networks
  • Coordinate with technicians, customers, & vendors to resolve issues in timely manner to maximize system up time.
  • Accurately process system(s) alarms and provide incident tracking, documentation and notification in accordance with published processes
  • Maintain a daily activity log, including tracking and notification of persons visiting remote site locations
  • Perform subscriber radio control functions as needed
  • Provide level-one help desk functions (call-taking, ticket creation & notification to technicians and customer in accordance with published processes)
  • Initiate disaster recovery phone reroutes as needed.

QUALIFICATIONS:

  • 2-year college degree preferred. High School Graduate or equivalent required.
  • Basic understanding of computer operating systems, hardware, software, telecommunications and voice radio systems is helpful.
  • Strong data entry skills and proficient with Microsoft Word, Excel & Access.
  • An acceptable equivalent combination of education and experience will be considered.
  • Must have strong customer service and interpersonal skills
  • Possess strong attention to detail
  • Proven ability to execute multiple tasks efficiently and effectively
  • Ability to be flexible and handle change in a dynamic operations center environment
  • Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports. Should possess good customer service abilities along with refined grammar skills. The position may require a lot of interaction and outside calls with field personnel, customers and vendors which must be handled in a professional manner.
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID
2026-1642269

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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