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Call Center Operator Jobs in Connecticut (NOW HIRING)

Trinityhealth

Message Center Operator

Hartford, CT · On-site

Saint Francis Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our Message Center Team. You Will Be Responsible For: * Operates multiple-line ...

Trinity Health

Message Center Operator

Hartford, CT

Saint Francis Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our Message Center Team. You Will Be Responsible For: * Operates multiple-line ...

Trinityhealth

Message Center Operator

Hartford, CT · On-site

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be ...

Trinity Health

Message Center Operator

Hartford, CT · On-site

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be ...

Trinity Health

Message Center Operator

Hartford, CT · On-site

Saint Francis Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our Message Center Team. You Will Be Responsible For: * Operates multiple-line ...

Safelite Group

Fulfillment Center Trainer

Windsor, CT

$28.50/hr

Experience operating Material Handling Equipment (MHE) including order pickers, forklift, and reach trucks. To safely operate the order picker and comply with equipment manufacturer specifications ...

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Call Center Operator information

See Connecticut salary details

$9

$19

$27

How much do call center operator jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for call center operator in Connecticut is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $24.71 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Connecticut?

For Call Center Operator jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Call Center Operator jobs in Connecticut look for?

The top searched job categories for Call Center Operator jobs in Connecticut are:

What are popular job titles related to Call Center Operator jobs in CT?

For Call Center Operator jobs in CT, the most frequently searched job titles are:

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Connecticut as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,391 per year, or $19.4 per hour.

Message Center Operator

Hartford, CT • On-site

Trinityhealth
Health Care and Social Assistance • 10K+ employees
Learn more about Trinityhealthexternal

Full-time

Re-posted 19 days ago

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Saint Francis Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our Message Center Team.

You Will Be Responsible For:

  • Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
  • Operates public address system as requested.
  • Identifies and responds to "code" situations.
  • Provides routine approved patient information to callers and refers other inquiries to supervisor.
  • Provides excellent customer service to all callers.
  • Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.

Minimum Requirements:

  • High School Diploma or Equivalent
  • One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
  • Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
  • Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.
  • Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

Highlights

  • 40 hours 7am - 3:30pm
  • Become a valued member of an excellent, dedicated health care team
  • Competitive Benefits Package effective on first day
  • Generous shift differentials

Facility Information

Saint Francis Hospitaliscommitted to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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