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Call Center Operator Jobs in Connecticut (NOW HIRING)

Zurich NA

Claims Call Centre Representative

Hartford, CT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Claims Call Centre Representative 135927 Zurich is a leading multi-line insurer that serves its ... Demonstrated proficiency in Windows based operating systems and Microsoft office * Ability to ...

New

Securitas

SOC Operator - $20-25

Groton, CT · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our SOC Operator positions are highly sought after ... If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this ...

SSC, Inc

Security Officer/Dispatch

Shelton, CT

$19/hr

Security Officer/Dispatch Job Skills/Requirements Our Communications Center Operators are the ... call center, dispatch operations or office management. * Must posses a State Issued License as ...

Securitas Services

SOC Operator - $20-25

Groton, CT · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our SOC Operator positions are highly sought after ... If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this ...

Securitas

SOC Operator - $20-25

Groton, CT · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our SOC Operator positions are highly sought after ... If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Connecticut

Call Center Operator information

See Connecticut salary details

$9

$19

$27

How much do call center operator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center operator in Connecticut is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $24.71 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Connecticut? For Call Center Operator jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Connecticut look for? The top searched job categories for Call Center Operator jobs in Connecticut are:
What are popular job titles related to Call Center Operator jobs in CT? For Call Center Operator jobs in CT, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Connecticut as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $40,391 per year, or $19.4 per hour.

Service Center Operator - Connecticut Children's

Aramark

Hartford, CT • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Aramark rating

5.9

Company rating: 5.9 out of 10

Based on 1,267 frontline employees who took The Breakroom Quiz

394th of 488 rated business services

Job description

Job Description

The Service Center Operator provides support and customer service to all internal team members, patients, and families.

Provides effective communication for Connecticut Children's by performing a variety of administrative support tasks for a specified department such as: answering internal and external calls to the Call Center; answering services after hours, medical & emergency team activations, receiving internal work requests via work order systems and phone and dispatch appropriately.  Receive and process patient transport requests: dispatch appropriately.  Participates and communicates in emergency management activities.  Perform data entry, maintain established spreadsheets for tracking purposes, and other duties as assigned. This position reports to the Resource Center Manager.

Compensation Data

COMPENSATION: The hourly rate for this position is $18.50 to $18.50. If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.  

  
   

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.   

  
   

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. 

Job Responsibilities
  • Proficient computer skills
  • Ability to follow routine verbal or written instructions
  • Ability to maintain confidentiality of information
  • Ability to gather data, compile information
  • Ability to organize resources and establish priorities
  • Ability to work collaboratively with all member of the Support Services team
  • Ability to demonstrate support for the mission, values and goals of the organization through behaviors that are consistent with the Connecticut Children's standards.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

Education Required:

High School diploma or GED required

Experience Required:

1 to 3 years' experience directly related to the duties and responsibilities required, or equivalent. Experience using Microsoft operating system with beginner to intermediate skills in Word and Excel.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

What Aramark employees say

Pay

Benefits

Hours and flexibility

Workplace

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Aramark logo

About Aramark

Sourced by ZipRecruiter

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.

Industry

Hospitality services and facilities support services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

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