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Call Center Operator Jobs in Connecticut (NOW HIRING)

Trinityhealth

Message Center Operator

Hartford, CT · On-site

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be ...

Trinity Health

Message Center Operator

Hartford, CT

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be ...

Securitas

SOC Operator - $20-25

Groton, CT · On-site

$20 - $25/hr

Our SOC Operator positions are highly sought after ... If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this ...

SSC, Inc

Security Officer/Dispatch

Shelton, CT

$19/hr

Security Officer/Dispatch Job Skills/Requirements Our Communications Center Operators are the ... call center, dispatch operations or office management. * Must posses a State Issued License as ...

Securitas

SOC Operator - $20-25

Groton, CT · On-site

$20 - $25/hr

Our SOC Operator positions are highly sought after ... If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this ...

The Hartford

Capacity Planning Consultant

Hartford, CT · On-site +1

$74K - $111K/yr

... operating plan/budget and regular outlooks. Development and maintenance of Operations Service/Call Center staff models Identify and detail hiring, schedule, development time and skilling ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Connecticut

Call Center Operator information

See Connecticut salary details

$9

$19

$27

How much do call center operator jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for call center operator in Connecticut is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $24.71 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are call center operators?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

How can I make 2000 a week working from home?

A call center operator can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings, but reaching this level typically requires experience and sometimes additional certifications.

What are some common challenges faced by Call Center Operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What does a call center operator do?

A call center operator handles inbound and outbound customer calls to provide information, resolve issues, and support sales or service inquiries. They use communication skills, often work with computer systems and customer databases, and may follow scripts or protocols to ensure consistent service. The role typically requires good listening skills, patience, and the ability to manage multiple calls efficiently.

What are the key skills and qualifications needed to thrive as a Call Center Operator, and why are they important?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What jobs pay 4000 a week without a degree?

For a Call Center Operator, earning $4,000 a week typically requires advanced experience, high-level management roles, or specialized skills such as sales or technical support. Most entry-level call center jobs pay hourly wages that amount to less than this weekly, but senior or supervisory positions can reach higher earnings with overtime or bonuses.
What are popular job titles related to Call Center Operator jobs in Connecticut? For Call Center Operator jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Connecticut look for? The top searched job categories for Call Center Operator jobs in Connecticut are:
What are popular job titles related to Call Center Operator jobs in CT? For Call Center Operator jobs in CT, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Connecticut as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,391 per year, or $19.4 per hour.

Message Center Operator

Trinityhealth

Hartford, CT • On-site

Full-time

Posted 12 hours ago

Job description

Employment Type:Full timeShift:Evening ShiftDescription:

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators.

You Will Be Responsible For:

  • Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
  • Operates public address system as requested.
  • Identifies and responds to "code" situations.
  • Provides routine approved patient information to callers and refers other inquiries to supervisor.
  • Provides excellent customer service to all callers.
  • Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.

Minimum Requirements:

  • High School Diploma or Equivalent
  • One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
  • Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
  • Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.
  • Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

Highlights

  • 40 hours 2nd Shift. Tuesday - Saturday. 3pm-11:30pm
  • Become a valued member of an excellent, dedicated health care team
  • Competitive Benefits Package effective on first day
  • Generous shift differentials

Facility Information

Saint Francis Hospital has been an anchor institution in Connecticut since 1897. Saint Francis, a member of Trinity Health Of New England and Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation. Saint Francis Hospital, a Level 1 Trauma Center, is a 617 bed hospital and a major teaching hospital. Other Saint Francis entities include the Comprehensive Women's Health Center, the Connecticut Joint Replacement Institute, and the Smilow Cancer Hospital.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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