Treatspace Jobs (NOW HIRING)

Call Center Operator / Front Desk Coordinator
Primary Location: 102 Springfield Center Dr, Woodstock, GA 30188
Company: Prestige Medical Group
Pay: $18.00 - $25.00 per hour
Job description:
Call Center Operator / Front Desk Receptionist needed at a rapidly growing medical practice that currently has five (5) offices: Medical Offices with Med Spas, between Jasper, Canton, Roswell, Woodstock and Rome. Then we also have Pediatrics in Jasper and Canton. Between these locations we currently have 30 Medical Providers (a combination of MDs, NPs, & PAs).
We do allow Call Center employees to be cross trained as a Front Desk Coordinator, which provides the opportunity to grow within the company and even work at multiple locations.
Job Benefits:

• Competitive Salary based on experience
• Group Health Insurance, Dental, & Vision
• 401K Plan Participation with employer matching
• Paid Holidays
• Paid Time Off
• Wellness Benefit
• Spa Benefit

Qualifications/Educational Requirements:

• A minimum of 2 years of Call Center or Front Office experience in a clinical setting is required
• Excellent Computer Skills Required
• Epic EHR Experience Preferred
• Must be willing to work at our Jasper and Woodstock locations, but flexibility to work at other locations is a desired qualification.
• Must be Punctual & Dependable
• Must be able to multi-task, & work well under pressure in a fast paced environment
• Must be a Team Player & Possess Strong Communication/Leadership Skills
• Must possess excellent Customer Service Skills

Job Duties include, but are not limited to the following:

• Answer high in-coming phone call volumes
• Process / route those inner-office communications accordingly
• Appointment Scheduling
• Processing/Routing Incoming Faxes
• Processing / Returning Online Appointment Requests (Treatspace)
• Assist with outgoing calls; returning voicemails and or assisting with appointment reschedules.

If cross-trained for Front Desk Coordinator:

• Check-In/Check-Out Process of Patients, abiding by office protocols
• Processing all patient registration/intake forms
• Patient Demographic Updates
• Insurance Eligibility/Benefits Verifications
• Collecting Copays, Balances, & Deductibles
• Appointment Scheduling
• Appointment Confirmations
• Scanning/Processing Medical Records
• Referrals/Outside Facility Appointment/Procedure Scheduling

Job Type: Full-time
Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to complete your initial training and or work out of our Jasper Main office until the New Woodstock Office is opened? The Woodstock Office is scheduled to open in March 2026.

Experience:

• Epic: 1 year (Preferred)
• Call center: 2 years (Preferred)
• Medical Front Office (Preferred)
• Medical Terminology (Preferred)

Ability to Commute:

• Jasper, GA 30143 (Required)
• Woodstock, GA 30188 (Required)

Work Location: In person