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Call Center Operator Jobs in Chicago, IL (NOW HIRING)

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center ... Will fill-in as an Operator if the Operator line is full. * All HealthLinc staff is committed to ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center ... Will fill-in as an Operator if the Operator line is full. * All HealthLinc staff is committed to ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Experience operating in a Windows and Microsoft Office environment required. * Part time Customer ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Experience operating in a Windows and Microsoft Office environment required. * Part time Customer ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this ... Ability to follow the department Standard Operating Procedures (i.e. same day trip request)

MSGCU

PartTime Call Center

Plainfield, IL · On-site

$15.50 - $19.50/hr

Required to have unrestricted use of a licensed and insured vehicle in good, safe operating condition that can be used on the job for both personal and sample transportation in all ambient weather ...

Nemera

Inbound / Outbound Operator

Lincolnshire, IL · On-site

$22 - $30/hr

The headquarters and Innovation Center for early device design and development are located in ... The operator is responsible for the warehouse service level and supplying customers (internal or ...

New

Nemera

Inbound / Outbound Operator

Vernon Hills, IL · On-site

The headquarters and Innovation Center for early device design and development are located in ... The operator is responsible for the warehouse service level and supplying customers (internal or ...

New

Nemera

Inbound / Outbound Operator

Buffalo Grove, IL

$22 - $30/hr

The headquarters and Innovation Center for early device design and development are located in ... The operator is responsible for the warehouse service level and supplying customers (internal or ...

New

Nemera

Inbound / Outbound Operator

Vernon Hills, IL · On-site

$22 - $30/hr

The headquarters and Innovation Center for early device design and development are located in ... The operator is responsible for the warehouse service level and supplying customers (internal or ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Chicago, IL

Call Center Operator information

See Chicago, IL salary details

$9

$21

$29

How much do call center operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call center operator in Chicago, IL is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $26.78 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Chicago, IL?

For Call Center Operator jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Call Center Operator jobs in Chicago, IL look for?

The top searched job categories for Call Center Operator jobs in Chicago, IL are:

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Chicago, IL as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,774 per year, or $21 per hour.

Call Center Representative

Gold Rush Gaming

Hoffman Estates, IL

$19 - $21/hr

Full-time

Re-posted 20 days ago

Job description

Job Title: Call Center Representative
Company: Gold Rush Gaming
Location: Hoffman Estates
Job Type: ON-SITE, Full-Time
Reports To: Call Center Manager
About Gold Rush Gaming:
Gold Rush Gaming is a leading terminal operator licensed by the Illinois Gaming Board, providing top-tier video gaming services to bars, restaurants, and other establishments across the state. We pride ourselves on exceptional service, strong partnerships, and a passion for delivering top-notch gaming experiences.
Position Summary:
As a Call Center Representative at Gold Rush Gaming, you’ll be the first point of contact for our partners and customers. You’ll handle inbound and outbound calls, respond to inquiries, troubleshoot basic technical issues, and deliver outstanding service that reflects our commitment to excellence. The Call Center is open 24/7/365.
Key Responsibilities:
  • Answer incoming calls and provide professional, courteous assistance to customers and gaming partners.
  • Respond to inquiries related to gaming equipment, technical issues, payouts, account information, and general support.
  • Troubleshoot and resolve common technical issues or escalate more complex problems to the appropriate team.
  • Log customer interactions, issues, and resolutions accurately in the system.
  • Follow company protocols for problem resolution and escalation.
  • Maintain a positive and helpful attitude, even during high call volumes or challenging situations.
  • Collaborate with internal teams (tech support, field service, compliance) to ensure smooth operations and top-tier service delivery.
  • Support special projects, promotions, or outreach campaigns as needed.
Qualifications:
  • High school diploma or equivalent required; associate degree or higher is a plus.
  • 1+ years of customer service or call center experience preferred.
  • Excellent verbal communication and active listening skills.
  • Basic technical troubleshooting abilities.
  • Strong multitasking and time management skills.
  • Comfortable working in a fast-paced environment.
  • Experience with CRM software or call center systems is a plus.
  • Flexibility to work various shifts, including evenings, weekends, or holidays as needed.
Why Join Gold Rush Gaming:
  • Be part of a fun, fast-growing company that values teamwork and service.
  • Opportunities for growth and career advancement.
  • Competitive pay and benefits package.
  • Supportive management and a collaborative team environment.

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