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Call Center Operator Jobs in Chicago, IL (NOW HIRING)

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$18 - $22/hr

... Post-Operative, and any others as they apply). They serve as the primary point of contact for ... Call Center PCC's monitor multiple communication platforms and work closely with providers and ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center ... Will fill-in as an Operator if the Operator line is full. * All HealthLinc staff is committed to ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN

This position will work closely with the call center staff and will report to the Call Center ... Will fill-in as an Operator if the Operator line is full. * All HealthLinc staff is committed to ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

Experience operating in a Windows and Microsoft Office environment required. * Part time Customer ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Experience operating in a Windows and Microsoft Office environment required. * Part time Customer ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL

$18.50/hr

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this ... Ability to follow the department Standard Operating Procedures (i.e. same day trip request)

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

$14.25 - $17.75/hr

Phone Operator Position Type: Full Time Job Shift: Day Education Level: High School Travel ... This position will work closely with the call center staff and will report to the Call Center ...

Ivy Hall

Call Service Representative

Chicago, IL

$18 - $20/hr

Job Summary We are looking for an energetic, customer-focused Call Center Representative to be the ... Open availability during business operating hours, including evenings, weekends, and holidays as ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Chicago, IL

Call Center Operator information

See Chicago, IL salary details

$9

$21

$29

How much do call center operator jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for call center operator in Chicago, IL is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $26.78 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are call center operators?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

How can I make 2000 a week working from home?

A call center operator can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings, but reaching this level typically requires experience and sometimes additional certifications.

What are some common challenges faced by Call Center Operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What does a call center operator do?

A call center operator handles inbound and outbound customer calls to provide information, resolve issues, and support sales or service inquiries. They use communication skills, often work with computer systems and customer databases, and may follow scripts or protocols to ensure consistent service. The role typically requires good listening skills, patience, and the ability to manage multiple calls efficiently.

What are the key skills and qualifications needed to thrive as a Call Center Operator, and why are they important?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What jobs pay 4000 a week without a degree?

For a Call Center Operator, earning $4,000 a week typically requires advanced experience, high-level management roles, or specialized skills such as sales or technical support. Most entry-level call center jobs pay hourly wages that amount to less than this weekly, but senior or supervisory positions can reach higher earnings with overtime or bonuses.
What are popular job titles related to Call Center Operator jobs in Chicago, IL? For Call Center Operator jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Chicago, IL look for? The top searched job categories for Call Center Operator jobs in Chicago, IL are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Chicago, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,774 per year, or $21 per hour.
Call Center Supervisor

Call Center Supervisor

Midwest Vision Partners

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Midwest Vision Partners rating

4.6

Company rating: 4.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Call Center Supervisor
Position Summary
The Call Center Supervisor will be responsible for delivering high standards of service to our patients by making the most effective and efficient use of call center agents and technology resources.
This position is expected to use a range of measurements to monitor, analyze, and plan improvements to call center performance across multiple states, multiple service types, and a broad patient population. The ideal candidate is a hands-on leader who thrives in a fast-paced, metric-driven environment and is passionate about developing teams while continuously improving operational performance.
Key Responsibilities
Performance
  • Manage the day-to-day operations of the Call Center team to meet patient needs and business objectives.
  • Effectively lead Call Center teams by setting goals, directing work, monitoring outcomes, providing coaching, and developing employee skills.
  • Maintain standardized operational workflows to ensure efficiency, quality outcomes, and maximized revenue.
  • Partner with the team to resolve patient concerns, scheduling issues, and follow-up challenges.
  • Communicate organizational priorities while monitoring and adjusting work assignments as needed.
  • Ensure Standard Operating Procedures (SOPs) are followed and updated when changes occur.
  • Serve as the escalation point for complex patient concerns and operational issues.
  • Partner with the IT team to maintain current call center technology, including:
    • IVR
    • Call Routing
    • Desktop Systems
    • Agent Phone Systems
    • Call Recording
    • Screen Capture
    • Speech Analytics
  • Evaluate opportunities to implement additional technology that improves operational efficiency and effectiveness.
Reporting
  • Develop operational benchmarks based on call volume and performance metrics.
  • Lead continuous improvement initiatives, including call monitoring programs.
  • Document follow-up efforts and issue resolution within the call management system.
  • Deliver timely reports to the COO highlighting:
    • Call volume
    • Operational trends
    • Patient concerns
    • Performance metrics
    • Improvement opportunities
Leadership & Supervision
  • Manage Team Leaders to ensure achievement of team goals and business objectives.
  • Monitor team performance and accountability.
  • Train new employees or coordinate training with appropriate team members.
  • Recruit and interview candidates as business needs require.
Communication
  • Meet regularly with team members to review priorities and project status.
  • Support onboarding and integration of new employees.
  • Foster employee engagement through a motivational leadership style that promotes retention.
  • Conduct annual performance reviews and provide ongoing coaching and feedback.
Additional Responsibilities
  • Perform other duties as assigned.
What Will Make You Awesome
  • Understand the strategic direction of the company and support organizational change.
  • Understand the patient experience across all services and appointment types.
  • Analyze, maintain, and improve call center performance and training practices.
  • Experience working in a highly metric-driven environment.
  • Excellent written and verbal communication skills.
  • Strong Microsoft Office skills, including Excel and Word.
  • Highly organized with strong attention to detail.
  • Strong work ethic with the ability to prioritize multiple responsibilities and meet deadlines.
Qualifications
  • Bachelor's degree in a related field or equivalent combination of education and experience.
  • 5+ years of call center leadership experience in a people-focused and/or patient-focused environment.
Benefits
  • Competitive compensation
  • Comprehensive Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
  • Generous Paid Time Off (PTO)
  • Seven (7) Company Paid Holidays
  • 401(k) with Company Match
  • A culture centered around People, Passion, Purpose, and Progress
  • Opportunities for career growth within a rapidly expanding healthcare organization

What Midwest Vision Partners employees say

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