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Call Center Operator Jobs in Chicago, IL (NOW HIRING)

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

They must be familiar with retail standard operating procedures and assist in the training of store ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

They must be familiar with retail standard operating procedures and assist in the training of store ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

Duravant

Customer Service Manager

Wood Dale, IL · On-site

$66.40 - $106.25/hr

Manage daily call center operations including staffing, scheduling, queue management, and ... Develop and maintain standard operating procedures (SOPs) and call‑handing guidelines * Partner ...

Duravant

Customer Service Manager

Wood Dale, IL

Manage daily call center operations including staffing, scheduling, queue management, and ... Develop and maintain standard operating procedures (SOPs) and call-handling guidelines * Partner ...

NVENIA

Customer Service Manager

Wood Dale, IL · On-site

Manage daily call center operations including staffing, scheduling, queue management, and ... Develop and maintain standard operating procedures (SOPs) and call-handling guidelines * Partner ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$114K - $141K/yr

Manage daily call center operations including staffing, scheduling, queue management, and ... Develop and maintain standard operating procedures (SOPs) and call-handling guidelines * Partner ...

Edgewater Health

Patient Access Supervisor

Gary, IN · On-site

$52 - $70/hr

Supervises 4-6 Patient Access staff working in the call center and at the front desk, providing ... operating hours. * Monitors registration and scheduling work for accuracy and completeness ...

EDGEWATER HEALTH

Patient Access Supervisor

Gary, IN · On-site

Supervises 4-6 Patient Access staff working in the call center and at the front desk, providing ... operating hours. * Monitors registration and scheduling work for accuracy and completeness ...

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Showing results 21-40

All JobsCall Center Operator JobsCall Center Operator Jobs in Chicago, IL

Call Center Operator information

See Chicago, IL salary details

$9

$21

$29

How much do call center operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center operator in Chicago, IL is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $26.78 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Chicago, IL?

For Call Center Operator jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Call Center Operator jobs in Chicago, IL look for?

The top searched job categories for Call Center Operator jobs in Chicago, IL are:

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Chicago, IL as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,774 per year, or $21 per hour.

Parking Call Center Representative - Part Time Weekends - 2nd / 3rd Shift

ABM

Chicago, IL

$17.05/hr

Part-time

Posted 10 days ago

ABM Industries rating

6.4

Company rating: 6.4 out of 10

Based on 417 frontline employees who took The Breakroom Quiz

163rd of 258 rated facilities management

Job description

We are seeking a customer-focused and professional Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with parking inquiries, resolving complaints, and providing the correct information to resolve their issue, and ensure a positive customer experience. The successful candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service.
Overnights part-time: Saturday and Sunday 12am-8am. 
Pay: $17.05 hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.
This position is ideal for individuals who enjoy helping customers, solving problems, and supporting parking operations through exceptional customer service.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1 

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 
For more information, visit www.abm.com
Qualifications 
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Previous customer service or call center experience preferred.
  • Strong verbal and written communication skills.
  • Excellent active listening and problem-solving abilities.
  • Proficiency with computers, and Microsoft Office applications, Microsoft Teams experience.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Ability to work on flexible schedules, including evenings, weekends, and holidays as needed.
Key Responsibilities
  • Answer inbound customer calls and respond to inquiries in a timely and professional manner.
  • Make outbound calls for escalations only.
  • Resolve customer concerns, complaints, and issues while maintaining a high level of customer satisfaction.
  • Accurately document customer interactions in the company database.
  • Provide information regarding parking structures. 
  • Escalate complex issues to supervisors regarding their parking garage. 
  • Meet or exceed established performance metrics, including quality, productivity, and customer satisfaction goals.
  • Maintain confidentiality and comply with company policies and procedures.
  • Troubleshooting with parking ticket issues, payment issues, online reservations.
  • Provide information on parking locations, rates, operating hours, special event parking, and transportation options. 
  • Maintain an assigned work area, which may be a business entrance, and performs housekeeping duties to ensure cleanliness and adhere to safety policies 
     
Preferred Skills
  • Bilingual abilities are a plus.
  • Experience handling high-volume call environments.
  • Ability to adapt quickly to changing priorities and procedures.
  • Experience in parking operations, transportation, municipal services, or customer service environments.
  • Familiarity with parking management software and payment processing systems.
     
Skills and Competencies
  • Excellent customer service orientation
  • Active listening and problem-solving skills
  • Conflict resolution and de-escalation techniques
  • Data entry accuracy
  • Time management and multitasking
  • Ability to work in a fast-paced environment
  • Professional phone etiquette
  • Team collaboration
     
Performance Metrics
  • Call quality scores
  • Customer satisfaction ratings
  • Average response and handling times
  • First-call resolution rate
  • Attendance and reliability

  • Productivity and accuracy standards

Working Conditions
  • Office-based
  • Extended periods of sitting and working on a computer.
  • Frequent use of telephone and headset equipment.
Schedule: 18-24 hours per week, Flexible Schedule requires. Weekends Mandatory 

What ABM Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ABM logo

About ABM

Sourced by ZipRecruiter

Industry

Administrative assistance services and facilities support services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Social media

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