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Gold Rush Gaming
Gold Rush Gaming

19 Gold Rush Gaming Jobs Hiring Near You

Gold Rush Gaming

Fill Technician

Hoffman Estates, IL · On-site

$19 - $22/hr

Gold Rush Gaming Location: Hoffman Estates, IL Job Type: Part-Time, Saturday's and Sunday's About Gold Rush Gaming: Gold Rush Gaming is a premier video gaming terminal operator in Illinois, dedicated ...

Gold Rush Gaming

Sales Consultant

Hoffman Estates, IL · On-site

$50K - $60K/hr

Sales Consultant Gold Rush Gaming | Hoffman Estates, Illinois (Travel required) Gold Rush Gaming, one of Illinois' premier gaming and entertainment companies, is expanding--and we're looking for a ...

Gold Rush Gaming

Count Room Clerk

Hoffman Estates, IL · On-site

$19 - $21/hr

Gold Rush Gaming Position Summary: Gold Rush Gaming is seeking a detail-oriented and trustworthy Count Room Clerk to join our growing team. The Count Room Clerk plays a critical role in maintaining ...

Gold Rush Gaming

Night Technician

Hoffman Estates, IL · On-site

$20 - $23/hr

SLOT MACHINE TECHNICIAN Greater Chicagoland Area SUMMARY Gold Rush Gaming is looking for an overnight Technician working Thursday, Friday and Saturday 13 hours each day. Job is to maintain all Slot ...

Gold Rush Gaming

Call Center Clerk

Hoffman Estates, IL · On-site

$19 - $21/hr

Operates communication equipment efficiently to properly communicate to drivers the Gold Rush locations in need of service. * Answers multi-line telephone and maintains a professional office ...

Gold Rush Gaming

Collector

Hoffman Estates, IL · On-site

$19 - $21/hr

Setting redemption loads for video gaming terminals (VGT's) and redemption terminals (RT's) * Replenishing cassettes, installing, maintaining and servicing amusement and video gaming equipment owned ...

Gold Rush Gaming

Technician

Sterling, IL

$19 - $21/hr

Illinois Gaming Board License a plus. Proficiency in the use of hand tools, power tools and electrical / electronic test equipment. Age Requirements Must be at least 21 years of age, have a valid ...

Gold Rush Gaming

Count Room Clerk

Hoffman Estates, IL · On-site

$19 - $21/hr

Prior experience in banking, cash handling, or the gaming industry preferred * Strong attention to detail and accuracy in handling money * Ability to work in a fast-paced, secure environment * High ...

Gold Rush Gaming

Technician

Ridott, IL · On-site

$19 - $22/hr

Illinois Gaming Board License a plus. Proficiency in the use of hand tools, power tools and electrical / electronic test equipment. Age Requirements Must be at least 21 years of age, have a valid ...

Gold Rush Gaming

Technician

Sterling, IL · On-site

$19 - $21/hr

Illinois Gaming Board License a plus. Proficiency in the use of hand tools, power tools and electrical / electronic test equipment. Age Requirements Must be at least 21 years of age, have a valid ...

Gold Rush Gaming

Count Room Clerk

Bartonville, IL · On-site

$20 - $23/hr

Illinois Gaming Board (IGB) license preferred * Candidates must be able to obtain and maintain an IGB license (assistance will be provided if not currently licensed)

Gold Rush Gaming

Technician

Bartonville, IL

$19 - $24/hr

Illinois Gaming Board License a plus. Proficiency in the use of hand tools, power tools and electrical / electronic test equipment. Age Requirements Must be at least 21 years of age, have a valid ...

Gold Rush Gaming

Technician

Ridott, IL · On-site

$19 - $21/hr

Illinois Gaming Board License a plus. Proficiency in the use of hand tools, power tools and electrical / electronic test equipment. Age Requirements Must be at least 21 years of age, have a valid ...

Gold Rush Gaming

Technician

Ottawa, IL · On-site

$19 - $22/hr

Illinois Gaming Board License a plus. Proficiency in the use of hand tools, power tools and electrical / electronic test equipment. Age Requirements Must be at least 21 years of age, have a valid ...

Gold Rush Gaming

Technician

Springfield, IL · On-site

$19 - $22/hr

Illinois Gaming Board License a plus. Proficiency in the use of hand tools, power tools and electrical / electronic test equipment. Age Requirements Must be at least 21 years of age, have a valid ...

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Gold Rush Gaming Jobs Information

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Infographic showing various job openings at Gold Rush Gaming in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Physical job distribution.

Call Center Representative

Gold Rush Gaming

Hoffman Estates, IL • On-site

$19 - $21/hr

Full-time

Re-posted 25 days ago

Job description

Job Title: Call Center Representative
Company: Gold Rush Gaming
Location: Hoffman Estates
Job Type: ON-SITE, Full-Time
Reports To: Call Center Manager
About Gold Rush Gaming:
Gold Rush Gaming is a leading terminal operator licensed by the Illinois Gaming Board, providing top-tier video gaming services to bars, restaurants, and other establishments across the state. We pride ourselves on exceptional service, strong partnerships, and a passion for delivering top-notch gaming experiences.
Position Summary:
As a Call Center Representative at Gold Rush Gaming, you’ll be the first point of contact for our partners and customers. You’ll handle inbound and outbound calls, respond to inquiries, troubleshoot basic technical issues, and deliver outstanding service that reflects our commitment to excellence. The Call Center is open 24/7/365.
Key Responsibilities:
  • Answer incoming calls and provide professional, courteous assistance to customers and gaming partners.
  • Respond to inquiries related to gaming equipment, technical issues, payouts, account information, and general support.
  • Troubleshoot and resolve common technical issues or escalate more complex problems to the appropriate team.
  • Log customer interactions, issues, and resolutions accurately in the system.
  • Follow company protocols for problem resolution and escalation.
  • Maintain a positive and helpful attitude, even during high call volumes or challenging situations.
  • Collaborate with internal teams (tech support, field service, compliance) to ensure smooth operations and top-tier service delivery.
  • Support special projects, promotions, or outreach campaigns as needed.
Qualifications:
  • High school diploma or equivalent required; associate degree or higher is a plus.
  • 1+ years of customer service or call center experience preferred.
  • Excellent verbal communication and active listening skills.
  • Basic technical troubleshooting abilities.
  • Strong multitasking and time management skills.
  • Comfortable working in a fast-paced environment.
  • Experience with CRM software or call center systems is a plus.
  • Flexibility to work various shifts, including evenings, weekends, or holidays as needed.
Why Join Gold Rush Gaming:
  • Be part of a fun, fast-growing company that values teamwork and service.
  • Opportunities for growth and career advancement.
  • Competitive pay and benefits package.
  • Supportive management and a collaborative team environment.

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