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Call Center Operator Jobs in Pennsylvania (NOW HIRING)

The Pennsylvania State University

$36K - $53K/yr

Serve as an operator agent for a modern call center capable of professionally managing and processing a high volume of calls in a customer-friendly manner. Required Qualifications: * Excellent verbal ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Return voicemail messages to property owners in accordance with PLA operating procedures and ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Return voicemail messages to property owners in accordance with PLA operating procedures and ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Return voicemail messages to property owners in accordance with PLA operating procedures and ...

UHS

PRN Call Center Specialist

Clarion, PA · On-site

$14.75 - $18.50/hr

If you would like to learn more about the Call Center Specialist position before applying, please ... Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ...

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Call Center Operator information

See Pennsylvania salary details

$9

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$28

How much do call center operator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center operator in Pennsylvania is $20.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $26.01 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Pennsylvania?

For Call Center Operator jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Call Center Operator jobs in Pennsylvania look for?

The top searched job categories for Call Center Operator jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Call Center Operator jobs?

Cities in Pennsylvania with the most Call Center Operator job openings:

What are popular job titles related to Call Center Operator jobs in PA?

For Call Center Operator jobs in PA, the most frequently searched job titles are:

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Pennsylvania as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,562 per year, or $20.5 per hour.

Call Center Representative

Penn State University

University Park, PA • On-site

$36K - $53K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Penn State University rating

7.8

Company rating: 7.8 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

232nd of 622 rated colleges and universities

Job description

Call Center Representative (Intermediate Support)

Penn State Extension is seeking a Call Center Representative (Intermediate Support) to provide support to the spotted lanternfly call center. The call center is responsible for educating the public about spotted lanternflies, receiving reports of sightings, and addressing other general inquiries. This position provides daily direction and communication to part-time call center agents so that customer service calls are answered in a timely, efficient, and knowledgeable manner. Also includes the creation of the customer service assignment schedule. This position will serve as the primary point of contact for inquiries and escalations, resolving issues and routing escalations as necessary. Also provides daily direction and communication to employees to keep them updated on the ever-changing information about the spotted lanternfly.

Additional responsibilities include:

  • Improving customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
  • Provides statistical and performance feedback, as well as coaching, on a regular basis to each team member.
  • Responsible for hiring and training of new and seasonal employees.
  • Assesses customer inquiries, business needs, and works with cross-functional teams to identify training, knowledge base, and expertise requirements. This includes developing training plans and materials, as well as ensuring that employees have access to the necessary training and other resources to perform their jobs effectively.

The successful candidate must engage with diverse populations, meeting audience needs through the call center and referencing additional resources, including faculty, extension educators, and online tools (fact sheets, LearnNow videos, and short courses). The successful candidate should be willing to develop working-level knowledge of Spotted Lanternfly. Serve as an operator agent for a modern call center capable of professionally managing and processing a high volume of calls in a customer-friendly manner.

Required Qualifications:

  • Excellent verbal and written communication skills in English are required and valued in Spanish.
  • Must possess excellent interpersonal skills, the ability to build effective working relationships with colleagues and clientele, and the ability to work as an active member of a team.
  • Must be very organized and able to work with a sense of urgency to meet the expectations of concerned citizens.

Preferred Qualifications:

  • Experience in customer service, call center, sales, client management, information technology, and/or a basic understanding of entomology.

This position is a remote role with some on-site requirements at University Park.

Minimum Education, Work Experience & Required Certifications

General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience Required Certifications: None

Salary & Benefits

The salary range for this position, including all possible grades, is $36,888.00 - $53,532.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

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