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Call Center Operator Jobs in New York (NOW HIRING)

City of New York

Call Center Supervisor

Manhattan, NY · On-site

... operating in the five boroughs has met the standards required to serve the public with integrity ... Responsibilities include, but are not limited to: - Supervise and train call center staff ...

City of New York

Call Center Supervisor

Manhattan, NY · On-site

... operating in the five boroughs has met the standards required to serve the public with integrity ... Responsibilities include, but are not limited to: - Supervise and train call center staff ...

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Call Center Operator information

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$10

$22

$31

How much do call center operator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center operator in New York is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.41 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

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What job categories do people searching Call Center Operator jobs in New York look for? The top searched job categories for Call Center Operator jobs in New York are:
What cities in New York are hiring for Call Center Operator jobs? Cities in New York with the most Call Center Operator job openings:
What are popular job titles related to Call Center Operator jobs in NY? For Call Center Operator jobs in NY, the most frequently searched job titles are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in New York as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,452 per year, or $22.3 per hour.

Veterinary Call Center Operator, Remote

Ethos Veterinary Health

Red Bank, NJ • On-site, Remote

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Veterinary Call Center Operator, Remote
$20/hr. + | Red Bank Veterinary Hospital | Red Bank, NJ
Bring compassion to every conversation. At Red Bank Veterinary Hospital, our remote Client Service team plays a critical role in supporting pets, pet owners, and hospital teams across one of the nation's leading specialty and emergency veterinary hospitals. If you enjoy helping others, staying organized in a fast-paced environment, and delivering exceptional service, you'll find a rewarding career where empathy and teamwork make all the difference.
We are seeking a compassionate and reliable Call Center Operator to join our team.
Compensation:
  • Starting at $20/hr. based on experience

Full-Time Benefits Include:
  • Medical, Dental, and Vision
  • 401(k)
  • Employee Assistance Program (EAP)
  • Paid Time Off:
    • Sick Days
    • Vacation Days
    • Bereavement Leave
  • Disability & Life Insurance
  • Employee Pet Discount

Schedule:
  • Full Time
    • Monday - Friday
    • 8:30am - 4:30pm

Job Description:
The Call Center Operator provides high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.
Responsibilities:
  • Answer multiple line phone system
  • Transfer calls quickly and accurately
  • Assist in emergency situations by expediting calls to triage staff members
  • Knowledge of extension numbers to reach employees throughout the network
  • Utilize voice mail and paging system
  • Assist clients with direction to network hospitals
  • Troubleshoot problem calls
  • Understand the appointment scheduler program for exams and procedures
  • Answer general veterinary information questions regarding the hospitals
  • Inform and assist clients on navigating and using our website

Qualifications
  • High school diploma or equivalent.
  • At least ONE YEAR of successful Call Center or Medical facility experience preferred
  • At least ONE YEAR of successful Hospitality Industry experience preferred
  • Excellent communication skills.
  • Experience with a call volume of 80+ calls per day preferred
  • Ability to multi-task.
  • Must be computer literate; basic computer skills with ability to navigate new software.
  • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

About RBVH
Red Bank Veterinary Hospital (RBVH) now located in Red Bank, NJ, proudly opened its new, state-of-the-art facility in May 2024-an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community.
Nearby Communities
RBVH attracts Veterinary Technicians from throughout the Jersey Shore region, Central New Jersey, and the New York metropolitan area, including:
  • Tinton Falls, NJ
  • Middletown, NJ
  • Holmdel, NJ
  • Colts Neck, NJ
  • Freehold, NJ
  • Marlboro, NJ
  • Howell, NJ
  • Eatontown, NJ
  • Long Branch, NJ
  • Asbury Park, NJ
  • Staten Island, NY
  • Brooklyn, NY
  • Bayonne, NJ
  • Jersey City, NJ

Know Someone Amazing?
If this role isn't the right fit but you know a great Technician, send them our way!
Email [email protected]-you could earn a $1,250 referral bonus if they're hired.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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