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Call Center Operator Jobs in Boston, MA (NOW HIRING)

ASG

Contact Center Operator

Boston, MA · On-site

With our clients, we have increased access to health care, education, and economic opportunities in Massachusetts and across the nation.   Contact Center Operator Archipelago Strategies Group ...

ASG

Contact Center Operator

Boston, MA

$18/hr

With our clients, we have increased access to health care, education, and economic opportunities in Massachusetts and across the nation.   Contact Center Operator Archipelago Strategies Group ...

TEKsystems

Hospital Service Operator

Boston, MA

$22 - $25/hr

Customer service experience required; call center experience preferred. * Experience in a healthcare setting (hospital, medical practice, clinic, or health center) strongly preferred. * Strong ...

TEKsystems

Hospital Service Operator

Boston, MA

$22 - $25/hr

Customer service experience required; call center experience preferred. * Experience in a healthcare setting (hospital, medical practice, clinic, or health center) strongly preferred. * Strong ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA

$20 - $23/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA · On-site

$14.90 - $34.62/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA

$20 - $23/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

CleanHarbors

ERTS Call Center Specialist

Norwell, MA · On-site

$20 - $23/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Boston, MA

Call Center Operator information

See Boston, MA salary details

$10

$22

$31

How much do call center operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center operator in Boston, MA is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $28.22 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Boston, MA? For Call Center Operator jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Boston, MA look for? The top searched job categories for Call Center Operator jobs in Boston, MA are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Boston, MA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $46,126 per year, or $22.2 per hour.

Call Center Operator - (Cape Verdean Creole, Spanish, Portuguese ) (3798)

Brockton Neighborhood Health Center

Brockton, MA • On-site

$17.75 - $24/hr

Other

Re-posted 2 days ago

Job description

Call Center Operator

Salary Range $17.75 - $24.00 Hourly Position Type Part Time Education Level High School

Description

PAY TRANSPARENCY STATEMENT:

In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting.

POSITION SUMMARY:

Responds to telephone calls promptly and courteously using the standard clinic greeting. Obtains pertinent information from caller including correct first and last name, address, telephone number and date of birth if applicable. Gives information regarding clinic within scope of authority and refers questions to staff with the authority to assist caller. Seeks assistance as appropriate with clinical or sensitive information. Prioritizes and redirects calls as necessary.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Answers incoming calls and directs appropriately.
  • Verifies patient's name, address, telephone number and date of birth.
  • Schedules appointments using the appointment template.
  • Verifies the patient's insurance information and also books a pre-registration appointment when applicable.
  • Turns answering service on and off.
  • Obtains messages from answering service, contacting patients or notifying appropriate staff of message.
  • Notifies patients of cancelled or rescheduled sessions by telephone and mail if necessary. Cancels appointments on the computer.
  • Responds to TTD calls
Qualifications

MINIMUM SKILLS AND KNOWLEDGE REQUIREMENTS:

High school diploma or equivalent. Must be able to work independently with effective communication skills. Ability to relate to staff and patients in a professional manner. Good organizational and telephone skills. Bilingual required.

WORKING CONDITIONS:

Works in a busy community health center in downtown business district. Interruptions are present and can be disruptive to work flow. Stress is present due to a high volume of work, diversified nature of activities and frequent crises and deadlines.

PHYSICAL REQUIREMENTS:

Physical demands require lifting of small pieces of office equipment and/or boxes not to exceed 20 lbs. Standing, walking and sitting involved with position. Visual acuity sufficient for reading. Hearing acuity for holding conversations with or without the use of audio devices.

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