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Call Center Operator Jobs in Boston, MA (NOW HIRING)

ASG

Contact Center Operator

Boston, MA

With our clients, we have increased access to health care, education, and economic opportunities in Massachusetts and across the nation.   Contact Center Operator Archipelago Strategies Group ...

ASG

Contact Center Operator

Boston, MA

$18/hr

With our clients, we have increased access to health care, education, and economic opportunities in Massachusetts and across the nation.   Contact Center Operator Archipelago Strategies Group ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA

$20 - $23/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA · On-site

$20 - $23/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA · On-site

$14.90 - $34.62/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA

$20 - $23/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

CleanHarbors

ERTS Call Center Specialist

Norwell, MA

$20 - $23/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

Clean Harbors

ERTS Call Center Specialist

Norwell, MA · On-site

$20 - $23/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

CleanHarbors

ERTS Call Center Specialist

Norwell, MA · On-site

$20 - $23/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Boston, MA

Call Center Operator information

See Boston, MA salary details

$10

$22

$31

How much do call center operator jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for call center operator in Boston, MA is $22.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $28.27 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are call center operators?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

How can I make 2000 a week working from home?

A call center operator can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings, but reaching this level typically requires experience and sometimes additional certifications.

What are some common challenges faced by Call Center Operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What does a call center operator do?

A call center operator handles inbound and outbound customer calls to provide information, resolve issues, and support sales or service inquiries. They use communication skills, often work with computer systems and customer databases, and may follow scripts or protocols to ensure consistent service. The role typically requires good listening skills, patience, and the ability to manage multiple calls efficiently.

What are the key skills and qualifications needed to thrive as a Call Center Operator, and why are they important?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What jobs pay 4000 a week without a degree?

For a Call Center Operator, earning $4,000 a week typically requires advanced experience, high-level management roles, or specialized skills such as sales or technical support. Most entry-level call center jobs pay hourly wages that amount to less than this weekly, but senior or supervisory positions can reach higher earnings with overtime or bonuses.
What are popular job titles related to Call Center Operator jobs in Boston, MA? For Call Center Operator jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Call Center Operator jobs in Boston, MA look for? The top searched job categories for Call Center Operator jobs in Boston, MA are:
Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Boston, MA as of July 2026, with employment types broken down into 7% As Needed, 69% Full Time, 21% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $46,253 per year, or $22.2 per hour.
Contact Center Operator

Contact Center Operator

ASG

Boston, MA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

About the Position  
Type: Full Time   
Pay: $18/hr 
Classification: Non-exempt 
Reports to: Contact Center Manager         
Location: Lawrence, MA 

About Us   

Archipelago Strategies Group, Inc. (ASG) is a full-service multicultural marketing agency that focuses on helping all communities gain access to critical information and resources. ASG believes that grassroots mobilization is the key to fulfilling our mission. With our clients, we have increased access to health care, education, and economic opportunities in Massachusetts and across the nation.   

Contact Center Operator 

Archipelago Strategies Group, Inc. (ASG) is looking for a dynamic Contact Center Operator to join our award-winning team. We are looking for a self-motivated, community-oriented, and thoughtful professional who will be responsible for being the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively inquiries, issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. 

Primary Accountabilities  

  • Obtain client information by answering telephone calls, chats, emails, and other customer service communication channels; interviewing clients; verifying information 
  • Determine eligibility by comparing client information to requirements 
  • Inform clients by explaining procedures; answering questions; providing information 
  • Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures 
  • Manage large amounts of inbound and outbound communications in a timely manner 
  • Follow communication “scripts” when handling different topics 
  • Maintain confidentiality requirements 
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives 
  • Build sustainable relationships and engage customers by going the extra mile 
  • Meet personal/team qualitative and quantitative targets 
  • Occasionally attend in-person events (when feasible) 
  • Perform other duties as assigned    

Qualifications   

  • 1+ year of experience in a customer support role 
  • 1+ year experience in case management 
  • Experience using databases or customer relationship management systems a plus 
  • Experience with enrollment in government programs a plus  
  • Strong phone and verbal communication skills along with active listening 
  • Customer focus and adaptability to different personality types 
  • Ability to multi-task, set priorities and manage time effectively 
  • High school degree 
  • Ability and willingness to travel  
  • Access to the internet is required   
  • Flexibility to work evenings and weekends, especially during project peaks, is required   
  • Bilingual required; fluent in English and Spanish/Portuguese /Haitian Creole  
Skills 
  • Verbal communication 
  • Phone and written messaging skills 
  • Listening 
  • Data entry skills 
  • People skills 
  • Customer service 
  • Attention to detail 
  • Professionalism 
  • Strong interpersonal skills, including the ability to work with diverse groups of people  
  • Commitment to creating awareness around equity, and inclusion    

Benefits and Compensation: 

  • Health, Dental, Vision, and Life Insurance 
  • 401(k) 
  • Salary range for this position is commensurate with experience 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this position. Duties, responsibilities, and activities may change at any time with or without notice.   

Archipelago Strategies Group, Inc. (ASG) is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.