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Call Center Operator Jobs in Boston, MA (NOW HIRING)

Mass General Brigham

Call Center Operator II

Boston, MA · On-site

$18.58/hr

Fast-paced call center and healthcare setting with frequent patient interaction * Combination of sitting, standing, and walking throughout the shift * Occasional lifting (up to 25 lbs) and ...

Massgeneralbrigham

Call Center Operator II

Boston, MA · On-site

$18.58/hr

Fast-paced call center and healthcare setting with frequent patient interaction * Combination of sitting, standing, and walking throughout the shift * Occasional lifting (up to 25 lbs) and ...

ASG

Contact Center Operator

Boston, MA · On-site

$18/hr

With our clients, we have increased access to health care, education, and economic opportunities in Massachusetts and across the nation.   Contact Center Operator Archipelago Strategies Group ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17 - $21.75/hr

... operating in a "hands on" environment. The majority of time is spent in the delivery of support ... service or call center experience working in billing, collections, or insurance. Preferred ...

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All JobsCall Center Operator JobsCall Center Operator Jobs in Boston, MA

Call Center Operator information

See Boston, MA salary details

$10

$22

$31

How much do call center operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center operator in Boston, MA is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $28.22 per hour, depending on experience, location, and employer.

What is a call center operator?

Call center operators are professionals who handle incoming or outgoing customer communications for a company, usually via phone, but sometimes including email, chat, or social media. They help customers by answering questions, resolving complaints, processing orders, or providing technical support. Operators often follow scripts to ensure consistent service and may use specialized software to log interactions. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a call center operator?

To thrive as a Call Center Operator, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is often required. Patience, resilience under pressure, and a customer-focused attitude help operators excel in fast-paced environments. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in customer support settings.

What are some common challenges faced by call center operators, and how can they be managed effectively?

Call Center Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and regular training on conflict resolution can help operators manage these challenges. Many call centers also provide support through team leaders and peer collaboration, ensuring operators have guidance and resources when dealing with complex situations. Additionally, using call management software and taking scheduled breaks can help maintain performance and reduce stress.

What is the difference between Call Center Operator vs Customer Service Representative?

AspectCall Center OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, inbound/outbound callsCustomer service departments, various industries
Employer & IndustryTelecom, tech, retail, financeRetail, banking, healthcare, tech
Search & Comparison IntentOften compared for call handling rolesBroader customer interaction roles

While both roles involve customer interaction, Call Center Operators primarily handle inbound and outbound calls within call centers, focusing on specific tasks like inquiries or support. Customer Service Representatives may work in various settings, providing broader customer support across multiple channels. The roles overlap in skills and training but differ mainly in scope and work environment.

What are popular job titles related to Call Center Operator jobs in Boston, MA?

For Call Center Operator jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Call Center Operator jobs in Boston, MA look for?

The top searched job categories for Call Center Operator jobs in Boston, MA are:

Call Center Operator jobs near you
Infographic showing various Call Center Operator job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,128 per year, or $22.2 per hour.

Call Center Operator II

Mass General Brigham

Boston, MA • On-site

$18.58/hr

Part-time

Posted 11 days ago

Brigham and Women's Hospital rating

8.1

Company rating: 8.1 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

117th of 1,065 rated hospitals

Job description

Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
As a member of the Room Service team, serves as a key liaison between patients, clinical staff, and food service operations.
Ensures timely delivery of high-quality, patient-specific meals while providing exceptional customer service and maintaining compliance with all food safety and regulatory standards.
Qualifications
Key Responsibilities
  • Assist patients with menu selection and ensure meals align with prescribed diet orders
  • Enter and manage meal orders accurately using the Computrition system
  • Communicate with patients, families, and clinical staff to clarify dietary needs and make appropriate substitutions
  • Ensure all patients receive meals within established service timelines
  • Identify patients who have not ordered and facilitate meal service to ensure proper nutrition
  • Respond to patient and staff requests, resolving issues or escalating as needed
  • Coordinate and manage delivery of nourishments, supplements, and special requests
  • Maintain accurate patient diet information and records in the system
  • Support training and onboarding of new team members
  • Adhere to all food safety, sanitation, and HACCP guidelines
  • Assist with tray delivery and pickup as needed

Additional Skills & Competencies
  • Excellent customer service and communication skills with a patient-centered approach
  • Ability to multitask and work efficiently in a fast-paced, high-volume environment
  • Strong attention to detail and problem-solving skills
  • Ability to handle sensitive situations with professionalism and confidentiality
  • Proficiency with computer systems (e.g., Computrition, Microsoft Office)
  • Ability to work collaboratively with a diverse team and healthcare staff
  • Bilingual skills and Registered Diet Technician credentials are a plus

Work Environment
  • Fast-paced call center and healthcare setting with frequent patient interaction
  • Combination of sitting, standing, and walking throughout the shift
  • Occasional lifting (up to 25 lbs) and transporting of food carts
  • Exposure to kitchen environments and varying temperatures
  • Rotating shifts including early mornings, evenings, weekends, and holidays

Additional Job Details (if applicable)
  • High School Diploma or equivalent preferred
  • Customer service and/or call center experience required
  • Healthcare or food service experience preferred
  • Basic computer and math skills required
  • Knowledge of therapeutic diets and nutrition services preferred

Minimum Starting Pay:
$18.58
Per Diem/Shifts Can Vary
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Rotating (United States of America)
Pay Range
$18.58 - $26.58/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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