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Call Center Jobs in Boston, MA (NOW HIRING)

Nexxaworks

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Limitless East Marketing

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We are ...

vTech Solution

Call Center Executives

Canton, MA · On-site

$17 - $21.25/hr

Call Center Executives vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing ...

Soni Resources

Call Center Representative

Stoughton, MA · On-site

$22.50/hr

We are seeking a professional and customer-focused Call Center Representative to join our team. The successful candidate will answer customer inquiries, resolve complaints, process orders, and ...

Limitless East Marketing

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

We are seeking a highly motivated and customer-focused Call Center Agent to join our dynamic team. This role is essential in providing exceptional service and support to our valued customers by ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17 - $21.75/hr

Preferred Qualifications: 1. Associates degree. 2. Three (3) years of customer service or call center experience working in billing, collections, or insurance. 3. Bilingual Duties and ...

Alphabe Insight Inc

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

We are seeking a highly motivated and customer-focused Call Center Agent to join our dynamic team. This role is essential in providing exceptional service and support to our valued customers by ...

Tufts Medical Center

Call Center Rep

Boston, MA · On-site

$16.75 - $21.75/hr

Preferred Qualifications: 1. Associates degree. 2. Three (3) years of customer service or call center experience working in billing, collections, or insurance. 3. Bilingual Duties and ...

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All JobsCall Center JobsCall Center Jobs in Boston, MA

Call Center information

See Boston, MA salary details

$11

$19

$27

How much do call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call center in Boston, MA is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $20.91 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Boston, MA?

The most popular types of Call Center jobs in Boston, MA are:

What are popular job titles related to Call Center jobs in Boston, MA?

For Call Center jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Boston, MA look for?

The top searched job categories for Call Center jobs in Boston, MA are:

What cities near Boston, MA are hiring for Call Center jobs?

Cities near Boston, MA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Boston, MA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,476 per year, or $19.5 per hour.

Call Center Representative

Nexxaworks

Boston, MA • On-site

$17.50 - $21.75/hr

Other

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description: We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA. This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Responsibilities

  • Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.
  • Provide clear, accurate, and timely information about company services and processes.
  • Handle a high volume of calls while maintaining professionalism and efficiency.
  • Document customer interactions and update records in internal systems.
  • Escalate complex issues to the appropriate department when necessary.
  • Follow up with customers to ensure resolution and satisfaction.

Qualifications:
Qualifications

  • Qualifications:
  • High School Diploma or equivalent (required).
  • Strong verbal communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.
  • Basic computer proficiency, including Microsoft Office and call center systems.
  • Ability to multitask and remain calm in a fast-paced environment.

Additional Information

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement

Apply