Remote Call Center Assistant Jobs in Boston, MA (NOW HIRING)

3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. 

You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.

Join us and make an impact!

About the Role:

3E is looking for motivated individuals with hazardous materials (HazMat) experience to join our Hazardous Materials Response Team (HRT) a critical unit within our 24/7/365 high-performing Call Center.

This is more than just answering calls—it’s about being a trusted resource when it matters most. In this frontline role, you’ll help organizations navigate high-stakes, time-sensitive situations involving chemical spills, hazardous waste disposal, and emergency response coordination. You’ll also interpret Safety Data Sheets (SDS) and, depending on your experience, may support transportation logistics and international incident response.

You’ll be part of a collaborative, mission-driven team that values clear communication, rapid problem-solving, and delivering meaningful outcomes that protect people, businesses, and the environment.

Whether you’re just starting your journey in environmental safety or are a seasoned HazMat pro, we offer career growth tailored to your expertise. Titles and compensation reflect your experience, certifications, and impact. All team members receive structured onboarding, hands-on training, and mentorship in a culture that values continuous learning and resilience.

This role can be performed fully remotely within the U.S.; however, please note that the working hours (outlined below) will remain fixed to ensure consistent team coverage and customer support.

What You'll Do

• Your responsibilities will grow with your experience and certifications.

• Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination.

• Assist with transportation logistics and global incident response based on your training level.

• Navigate multiple call types in a fast-paced, high-volume environment.

• Deliver exceptional service with empathy, urgency, and professionalism.

• Collaborate with cross-functional teams to drive high-quality resolutions.

• Follow established protocols while maintaining accuracy and compliance.

What Makes You a Great Fit

• 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety

• High school diploma or GED

• Computer savvy—comfortable with Microsoft Word, Excel, and navigating multiple systems

• Strong communication and active listening skills

• Ability to stay focused, flexible, and calm under pressure

Bonus Points For:

• Call center or high-volume support experience

• Current or prior HazMat certification or equivalent training

• Field experience (e.g., spill response, lab packs, remediation)

• Environmental/safety coursework or certifications

• Emergency response or industrial safety roles

Training & Schedule Details

• To set you up for success, we offer a structured training program followed by a rotating shift schedule that provides variety and work-life balance:

Training Schedule (Approx. 6 Months)

• Monday to Friday

• 9:30 AM - 6:00 PM PT (12:30 PM - 9:00 PM ET)

• Days Off: Saturday & Sunday

Post-Training Monthly Rotation:

• Month 1:

• Monday to Friday

• 11:30 AM – 8:00 PM PT (2:30 PM – 11:00 PM ET)

• Days Off: Saturday & Sunday

• Month 2:

• Monday, Tuesday, Wednesday: 11:30 AM – 8:00 PM PT (2:30 PM – 11:00 PM ET)

• Saturday and Sunday: 5:00 AM – 1:30 PM PT (8:00 AM – 4:30 PM ET)

• Days Off: Thursday & Friday

Our US Benefits Include:

- Health, dental, and vision insurance

- Life insurance and disability coverage

- Open PTO and parental leave

- 401(k) plan with company matching

- Employee assistance program

- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

3E is currently authorized to hire in the following U.S. states:

Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here

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Privacy Policy and Candidate Privacy Notice

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

Compensation Range: $40K - $50K