Remote Call Center Manager Jobs in Boston, MA (NOW HIRING)

IMMEDIATE HEALTHCARE CUSTOMER SERVICE OPENINGS - MUST RESIDE IN MASSACHUSETTS

OPPORTUNITY TO WORK FOR ONE OF THE LARGEST HEALTHCARE OPERATION COMPANIES IN THE AREA

FULL TIME POSITION WITH ROOM FOR ADVANCEMENT

MONDAY - FRIDAY - MUST BE FLEXIBLE BETWEEN 8AM - 6PM

$22/HR - $24/HR

Qualifications:

• Must reside in MA
• 2 years of call center experience or healthcare administration experience
• Excellent communication skills
• Ability to manage inbound calls
• Microsoft Office proficient

Responsibilities:

• The Customer Service Center answers call for the main published phone numbers for our hospitals and over 300 medical practices in the U
• Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service
• Responding to requests to page staff members and retrieving executed pages
• Changing the current paging status as requested by the holder of the pager
• Responding to requests from staff regarding department on-call schedules Database and directory updates
• Maintaining the ability to multi-task and toggle between multiple screens seamlessly
• Processing various Codes / Emergency calls in an accurate manner
• Responding to all telephone inquiries for patient information, which may include handling confidential information
• Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. The job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85%

Job Type & Location

This is a Contract to Hire position based out of Boston, MA.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 29, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.