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Remote Call Center Manager Jobs in Springfield, MA

Baystate Health

Call Center Representative

Holyoke, MA · On-site +1

$15.75 - $19.75/hr

Approved Remote States: CT, MA (only) DEPARTMENT DESCRIPTION: * Career ladder incentives * High ... Together our inspired and compassionate teams manage the whole health needs of all communities in ...

AMBA

Inside Sales Insurance Specialist

West Hartford, CT · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

West Hartford, CT · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

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All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Springfield, MA

Remote Call Center Manager information

See Springfield, MA salary details

$29.4K

$63.6K

$109.1K

How much do remote call center manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote call center manager in Springfield, MA is $63,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $74,700.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are popular job titles related to Remote Call Center Manager jobs in Springfield, MA? For Remote Call Center Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Springfield, MA look for? The top searched job categories for Remote Call Center Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Call Center Manager jobs? Cities near Springfield, MA with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $63,610 per year, or $30.6 per hour.
Call Center Representative

Call Center Representative

Baystate Health

Holyoke, MA • On-site, Remote

$15.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Baystate Health rating

6.5

Company rating: 6.5 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

592nd of 870 rated healthcare providers

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to our Call Center. Baystate's Call Center, located in Holyoke, MA, supports our Baystate Medical Practices, the largest multispecialty group in the region. We are seeking a customer service focused individual to join our Contact Center team!

Approved Remote States: CT, MA (only)

DEPARTMENT DESCRIPTION:

  • Career ladder incentives

  • High Patient and EmployeeSatisfaction Scores.

  • Transferable Skills and top tier training program.

  • Establishing regional connections with employees across multiple departments within the organization.

  • Fast Paced

  • Employee Engagement opportunities

  • Top level Diversity & Inclusion

RESPONSIBILITIES:

The Call Center representative is responsible for receiving and responding to inbound calls from patients and performing an array of duties that include, but are not limited to, answering phone calls, scheduling appointments for the Baystate Medical Practices, data entry, messaging practices using CIS and other administrative tasks.

SCHEDULE:

  • Full Time M-F 8am-5pm

  • No Weekends or Holidays.

LOCATION:

  • Holyoke, MA with remote work available

THE ADVANTAGES OF WORKING WITH BAYSTATE!

  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance

  • Generous PTO - up to 25 days in the first year, with scheduled earned increases

  • Continuing education support and reimbursement

  • First Time Home Buyers Financial Packages

  • Farm Share Memberships

  • 403b retirement company match & annual company contribution increase based on years of service

  • Free money coach advice from a certified professional

  • Wellbeing programs that include but are not limited to mental, physical, and financial health

  • Pet, home, auto and personal insurance

  • Life insurance

  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

QUALIFICATIONS:

  • High School Diploma or Equivalent.

  • Customer service background preferred.

  • Medical termination is a plus

  • 2 years of medical office or customer service experience required.

  • Will need to be able to type a minimum of 40wpm

We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Education:

GED or HiSET (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$20.79 - $23.90 - $28.08

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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