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Remote Call Center Manager Jobs in Springfield, MA

AMBA

Professional Liability Insurance Agent

Hartford, CT · Remote

$55K/yr

Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ... Strong communication, organization, and time-management skills * Performance-driven and comfortable ...

TEKsystems

Patient Service Representative

Hartford, CT · Remote

$17.50/hr

Qualifications to Apply: • 1+ years of Call Center experience is REQUIRED • Sales/Outreach ... remote position. Application Deadline This position is anticipated to close on Jul 23, 2026. About ...

TEKsystems

Insurance Sales Representative

Hartford, CT · Remote

$25/hr

... Agent, Call center, Customer service, Customer support, Customer service oriented Top Skills ... manage a high volume of calls while maintaining accuracy, professionalism and service quality ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... Strong background managing operational workstreams and KPIs (call center, customer inquiries etc ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · On-site +1

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... Strong background managing operational workstreams and KPIs (call center, customer inquiries etc ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... Strong background managing operational workstreams and KPIs (call center, customer inquiries etc ...

The Hartford

Capacity Planning Consultant

Hartford, CT · On-site +1

$74K - $111K/yr

Development and maintenance of Operations Service/Call Center staff models Identify and detail hiring, schedule, development time and skilling recommendations Variance and scenario analysis ...

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Remote Call Center Manager information

See Springfield, MA salary details

$29.4K

$63.5K

$109K

How much do remote call center manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote call center manager in Springfield, MA is $63,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $74,700.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are popular job titles related to Remote Call Center Manager jobs in Springfield, MA? For Remote Call Center Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Springfield, MA look for? The top searched job categories for Remote Call Center Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Call Center Manager jobs? Cities near Springfield, MA with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution, with an average salary of $63,549 per year, or $30.6 per hour.
Professional Liability Insurance Agent

Professional Liability Insurance Agent

AMBA

Hartford, CT • Remote

$55K/yr

Full-time

Re-posted 2 days ago

Job description

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber)
Remote | Full-Time
About the Role
We're hiring an Inside Sales Insurance Specialist to support a 50/50 mix of inbound and outbound sales activity, focused on Professional Liability and Cyber Security insurance solutions.
You'll work with inbound calls and digital leads while making outbound follow-up calls to close business and cross-sell appropriate Property & Casualty products.
Your Day-to-Day
  • Handle inbound calls and web-generated leads
  • Make outbound follow-up calls to close sales
  • Consult with clients on Professional Liability and Cyber Security coverage
  • Pre-qualify prospects and ask underwriting questions
  • Cross-sell additional Property & Casualty products
  • Overcome objections and guide clients through the buying process
  • Document all activity in internal systems
  • Ensure compliance with carrier, state, and company guidelines
What We're Looking For
  • Active Property & Casualty license (required)
  • Prior inside sales, call center, or insurance sales experience
  • Comfort with both inbound and outbound phone-based sales
  • Strong communication, organization, and time-management skills
  • Performance-driven and comfortable working toward goals
  • Ability to navigate multiple systems independently
Schedule
  • Monday-Friday | 8-hour shifts |No nights or weekends
Compensation & Benefits
  • Hourly base pay plusmonthly performance bonuses
  • Target first-year earnings of ~$55,000 for average performers
  • Full benefits package available after the eligibility period
AMBA is proud to be an Equal Opportunity Employer.
Employment Type: Full-Time

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