Remote Call Center Manager Jobs in Springfield, MA

Symetra has an exciting opportunity to join our team as an Associate Implementation Manager!
About the role
In this role, you implement employer groups that are generally under 500 lives for Life, AD&D, Disability, Absence Management and Supplemental Health Benefits. You will install assigned sold cases, from point of sale through delivery of final bill and contract. You will prepare plan materials including administrative documents and customer education materials.
What you will do

• Manage implementations for under 500 groups to ensure the timely, accurate and complete onboarding of a new customer's Workforce Benefits.
• Collaborate with Sales Representatives to present at finalist meetings. Develop and maintain effective relationships with the Account Management, Sales, Underwriting and Operations teams.
• Actively identify, handle, and resolve issues to conclusion advancing as appropriate. Research installation issues and develop customer specific resolutions. This may include auditing contract drafts to ensure content matches employer requests.
• Be an advocate for our customers. Engage with customers via various channels, including phone, email, and video conferencing. Work directly with third party Broker/Consultant to ensure a smooth implementation. Act as the primary liaison between IT and customers for eligibility feeds.
• Gain extensive knowledge of Symetra's Benefit product portfolios, service and processing capabilities, including but not limited to enrollment, call center, claims, billing, underwriting, and marketing materials.

Why Work at Symetra
Here's what some of our employees have to say about why they work at Symetra:
"I started my Symetra journey through a temp role in Agency Services. I appreciated the flexibility of remote work and the opportunity to learn new areas of the business. Leadership valued my ideas and gave me a chance to contribute and grow, which led to a full-time position. I've been able to join ERGs, expand my network, and continue learning on a range of topics. I stay because of the culture-Symetra truly invests in its people, promotes diversity and inclusion, and offers great resources to support both career development and work-life balance." - Carena M.R.., Unit Manager
"I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner
What we offer you
Benefits and Perks
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation
Hourly Range: $32.80 - $54.64 plus eligibility for annual bonus program
Who you are

• High School Diploma required. College degree preferred.
• 1+ years of experience running small group implementations required.
• Solid understanding of Group Benefit products (Life, STD/LTD, Absence Management, Supplemental Health - Critical Illness, Hospital Indemnity, Accident), claims, and/or billing workflow processes.
• Excellent attention to detail and interpersonal, verbal, and written communication skills.
• Works well under pressure and adaptable to changing priorities.
• Phenomenal multi-tasking and project management skills.
• Comfortable facilitating meetings with internal and external audiences.
• Adept time management skills especially when dealing with opposing priorities.
• Proficient with the MS Office Suite of programs.
• Experience with Smartsheet and/or Salesforce a plus.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

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