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Remote Call Center Manager Jobs in Springfield, MA

Fcs Co

CT542b - Child Psychiatrist

Hartford, CT · Remote

... center seeking a Child Psychiatrist for an 8 hour per week position that can be done fully remote ... There is little to no call involved in this position. This facility is in a beautiful area of ...

Talkiatry

Remote Therapist - Connecticut

Hartford, CT · Remote

No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ... Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ...

Talkiatry

Remote Therapist - Connecticut

Hartford, CT · Remote

No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ... Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ...

Talkiatry

Remote Therapist - Connecticut

Hartford, CT · Remote

No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ... Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ...

Talkiatry

Remote Therapist - Connecticut

Hartford, CT · Remote

No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ... Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ...

Trinity Health

Diagnostic Radiologist

Hartford, CT · On-site +1

... Center in Hartford, CT, as well as Johnson Memorial Hospital in Stafford Springs, CT. Position ... Prior experience with hybrid onsite/remote workflow models. * A strong commitment to quality ...

Atlas Copco

Inside Sales Associate

Springfield, MA · On-site +1

$55K - $60K/yr

Previous experience in an inbound or outbound call center a plus. Education * 4-Year Bachelor ... Ability to manage personal energy and stress levels while exercising your problem-solving, multi ...

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Remote Call Center Manager information

See Springfield, MA salary details

$29.4K

$63.6K

$109.1K

How much do remote call center manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote call center manager in Springfield, MA is $63,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $74,700.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are popular job titles related to Remote Call Center Manager jobs in Springfield, MA? For Remote Call Center Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Springfield, MA look for? The top searched job categories for Remote Call Center Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Call Center Manager jobs? Cities near Springfield, MA with the most Remote Call Center Manager job openings:
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Infographic showing various Remote Call Center Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $63,610 per year, or $30.6 per hour.
Director, Security Operations Center

Director, Security Operations Center

Massachusetts Mutual Life Insurance Company (MassMutual)

Springfield, MA • On-site, Remote

$156K - $204K/yr

Full-time

Posted 14 hours ago

MassMutual rating

8.1

Company rating: 8.1 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

132nd of 260 rated insurance

Job description

JOB DESCRIPTION
Director, US Security Operations Center
Enterprise Cyber Security
Full Time, REMOTE
The Opportunity
The Director of US Security Operations Center (SOC) team operates within MassMutual's Cyber Fusion Center, the organization responsible for enterprise-wide threat detection, monitoring, and response. As the Director of the SOC, you will lead a mission-critical cybersecurity organization responsible for 24x7x365 threat detection, monitoring, and incident response across MassMutual's global environment. You will shape the strategic direction of the SOC, drive operational excellence, and ensure our teams, technology, and processes work seamlessly to protect MassMutual's data, systems, employees, and customers. Your work directly influences MassMutual's ability to prevent, detect, and respond to cyber threats in real time, ensuring the resiliency and security of the enterprise.
The Team
You will lead a globally distributed SOC organization operating in a follow-the-sun model with teams across the US, India, and Romania. The SOC is composed of analysts, detection engineers, threat intelligence partners, and automation specialists who collaborate closely with Security Platforms, Security Intelligence, Incident Response, and Engineering teams.
Team members share MassMutual competencies of accountability, agility, continuous learning, communication excellence, leadership traits, resilience, and self-awareness. Together, the team is motivated by solving complex cybersecurity problems and advancing a modern, high-performing SOC.
The Impact
In this role, you will:
Execute SOC Operational Strategy
  • Oversee all US SOC operations, ensuring alignment with MassMutual's cybersecurity strategy and regulatory requirements.
  • Review SOC metrics, staffing needs, and budget requirements with security leadership.

Drive Threat Detection & Incident Response Excellence
  • Lead the response to cybersecurity events and critical incidents, ensuring appropriate analysis, prioritization, escalation, and communications.
  • Ensure structured and consistent incident handling processes across all SOC tiers.

Strengthen Enterprise Communication & Decision Support
  • Act as the escalation and communication liaison with senior leadership and other critical stakeholders.
  • Ensure timely, risk-aware decisions and clear communication of incident impacts and recommended actions.

Advance Detection Engineering & Automation Capabilities
  • Partner with Detection Engineering and Security Platforms to optimize SIEM/SOAR alerting logic, tuning, and playbook development.
  • Expand automation to improve analyst efficiency and response consistency.

Develop & Inspire a High-Performing US Team
  • Guide analyst growth through training, mentorship, certifications, and hands-on exercises.
  • Foster a culture rooted in MassMutual values of inclusion, innovation, and continuous improvement.

The Minimum Qualifications
  • Bachelor's Degree or equivalent professional experience
  • 8+ years of progressive experience in cybersecurity, including SOC leadership, threat detection, and incident response.
  • 2+ years of experience leading large, US distributed technical teams in high-pressure operational environments.
  • Flexibility to support off hours and weekends on call

Preferred Qualifications
  • Experience running or modernizing enterprise-scale SOC operations within financial services.
  • Expertise with SIEM, SOAR, EDR, cloud-native security tools, and emerging GenAI-enabled SOC capabilities.
  • Deep technical understanding of cyber threats, attacker TTPs, malware analysis, and security detection technologies.
  • Experience collaborating with audit, compliance, risk management, and external regulatory partners.
  • Demonstrated success developing cybersecurity playbooks, workflows, and readiness exercises.
  • Strong executive-level communication and reporting skills.

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
  • A collaborative environment where perspectives are welcomed
  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset

#LI-RK1
#LI-Remote
Salary Range:
$156,000-$204,700
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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