Remote Call Center Manager Jobs in Springfield, MA

Talkiatry is a virtual mental health practice built by clinicians, for clinicians. Our care model, workflows, and infrastructure are intentionally designed to support high-quality outpatient care and expand access to patients with the care they need.

This role is designed for independently licensed therapists who want:

• Predictable, W-2 compensation and full benefits

• Flexible scheduling within a structured outpatient model

• Minimal administrative burden in a fully remote environment

• Clear expectations around caseload, documentation, and pace

• Our outpatient therapy model is intentionally built for virtual care, not retrofitted from inpatient or hospital systems, allowing you to deliver thoughtful and structured care.

What your day-to-day practice looks like:

• 100% remote, outpatient therapy

• Lower to moderate acuity populations (ex. anxiety, depression, trauma, ADHD, mood disorders, OCD, others)

• Standard session lengths (60-minute intakes and follow-ups)

• Consistent outpatient caseload with defined, transparent goals

• No inpatient, IOP/PHP, or crisis-call responsibilities

• In-house referral network to/from psychiatrists

• Full operational support including scheduling, billing, intake coordination, credentialing, and licensing

Clinical autonomy & flexibility:

• Independent treatment decision-making

• Input into schedule and weekly availability within operational guidelines

• Clinical approach within evidence-based standards

• Care expectations are shaped by practicing clinicians, reinforcing professional judgment, and shared accountability for quality.

• You practice independently, with accessible clinical leadership available for consultation and support. Our role is to remove administrative work so you can focus on patient care. This model works best for clinicians who value delivering high-quality, evidence-based care to patients.

What we're looking for:

• Independently licensed therapists (LCSW, LMFT, LPC, LMHC or equivalent)

• Active, unrestricted license (multi-state licensing support available)

• Two or more independent and active state licenses (except for CA, NY and MA)

• Comfort managing a consistent outpatient caseload

• Strong clinical judgment, communication skills, and independent decision-making

• Comfort practicing in a fast-paced but sustainable outpatient environment

• (Highly desired) Experience from outpatient, community mental health, hospital, IOP, or other structured clinical settings

• (Highly desired) Experience with structured, skills-based modalities (ex. CBT, ACT, MI, DBT-informed care)

• Please note, this role is not designed for clinicians seeking supervision toward licensure or those looking to build a fully self-directed 1099/Private Practice. You will be a part of our team!

Compensation, Benefits & Stability:

• Full-time and part-time W-2 employment

• $70k with the ability to earn up to $20k in incentives (Therapists with a CA license in hand are eligible for base salary of $90K+ monthly productivity incentive.)

• Tenure-based increases after 2 years

• Employer-paid health, dental, vision insurance (up to 100% of premiums)

• 401(k) match with employer match

• Paid time off (PTO), paid sick time and 11 paid holidays

• Paid parental leave and long-term retention benefits (ex. 4-week paid sabbatical after 5 years)

• Malpractice coverage (occurrence-based, 100% employer-paid)

• CME reimbursement and dedicated CME days

• Licensing support with upfront coverage of costs

• Technology package provided

Our history

Talkiatry was founded in 2020 by Dr. Georgia Gaveras, a triple board-certified psychiatrist in adult, child and adolescent psychiatry, and Robert Krayn, a patient who experienced firsthand the challenges of accessing care. Together, they set out to reimagine outpatient psychiatry by building a model that supports both patients and clinicians, while expanding access to mental healthcare.

Our culture

Our clinical community includes 700+ psychiatrists and PMHNPs and 300+ therapists practicing across 32 languages.

Learn more

Email clinicalcareers@talkiatry.com to connect with a recruiter or check out our LinkedIn Life@ pages to hear directly from clinicians who practice with Talkiatry! https://www.linkedin.com/company/talkiatry/life/talkiatry/

Compensation Range: $70 - $90,000