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Executive Call Center Manager Jobs in Springfield, MA

D H Radomski Inc

Call center Manager

Hartford, CT

$20 - $37/hr

Lead the Way as a Call Center Manager at D. H. Radomski Inc.! Are you ready to take your leadership skills to the next level? At D. H. Radomski Inc., we've been helping homeowners in the greater ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

MMC Group

Call Center Representative

East Hartford, CT · On-site

$19.94/hr

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center ... management services, has successfully delivered strategic solutions to large and small businesses ...

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Springfield, MA

Executive Call Center Manager information

See Springfield, MA salary details

$29.4K

$63.6K

$109.1K

How much do executive call center manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for executive call center manager in Springfield, MA is $63,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $74,700.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Springfield, MA? For Executive Call Center Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Springfield, MA look for? The top searched job categories for Executive Call Center Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Executive Call Center Manager jobs? Cities near Springfield, MA with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,610 per year, or $30.6 per hour.

Call center Manager

D H Radomski Inc

Hartford, CT

$20 - $37/hr

Full-time

Posted 4 days ago

Job description

Lead the Way as a Call Center Manager at D. H. Radomski Inc.!

Are you ready to take your leadership skills to the next level? At D. H. Radomski Inc., we’ve been helping homeowners in the greater Hartford area with their exterior improvement projects for over 40 years. As a family-owned business, we pride ourselves on building strong relationships with our customers and delivering exceptional service. Now, we’re looking for a Call Center Manager to join our team and help us continue our legacy of excellence.

What You’ll Do

As our Call Center Manager, you’ll play a key role in ensuring our customers receive the best possible service. Here’s what you can expect in this role:

  • Lead and inspire a team of call center representatives to meet and exceed performance goals.
  • Monitor and evaluate call center operations to ensure efficiency and top-notch customer service.
  • Develop and implement strategies to improve team performance and customer satisfaction.
  • Train and mentor team members to help them reach their full potential.
  • Handle escalated customer concerns with professionalism and care.
  • Collaborate with other departments to ensure seamless communication and operations.
What We’re Looking For

We’re searching for a motivated and experienced leader who thrives in a fast-paced environment. To succeed in this role, you’ll need:

  • At least 1 year of experience in a call center or customer service management role.
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal abilities.
  • A knack for problem-solving and decision-making.
  • A customer-first mindset with a passion for delivering outstanding service.
What We Offer

At D. H. Radomski Inc., we value our team members and are committed to providing a supportive and rewarding work environment. Here’s what you’ll enjoy as part of our team:

  • Paid training to set you up for success.
  • Health care benefits to support your well-being.
  • The opportunity to work with a family-owned company that values integrity, hard work, and customer satisfaction.
Why Join Us?

At D. H. Radomski Inc., we’re more than just a company—we’re a family. We believe in treating our employees with respect and fostering a positive, collaborative workplace. By joining our team, you’ll have the chance to make a real impact on our customers and contribute to a company with a proud history and a bright future.

Ready to Apply?

If you’re ready to bring your leadership skills to a company that values excellence and customer satisfaction, we’d love to hear from you! Apply today and take the next step in your career with D. H. Radomski Inc.


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