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Executive Call Center Manager Jobs in Springfield, MA

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA

$15.75 - $20.50/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

Westfield Bank

Call Center Agent

Westfield, MA

$25.92 - $38.88/hr

Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a - 4:30p * Tuesday 10:45a - 7:15p * Wednesday OFF * Thursday 8:30a - 5:00p

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Executive Call Center Manager information

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$29.4K

$63.6K

$109.1K

How much do executive call center manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for executive call center manager in Springfield, MA is $63,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $74,700.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Springfield, MA?

For Executive Call Center Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Springfield, MA look for?

The top searched job categories for Executive Call Center Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Executive Call Center Manager jobs?

Cities near Springfield, MA with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,610 per year, or $30.6 per hour.

Call Center

East Hartford, CT • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$16 - $19.75/hr

Other

Re-posted 29 days ago

Job description

Call Center

East Hartford, CT, United States

$ 17.00 - 18.00 (US Dollar)

Sr Call Center needs 6 months minimum experience in call center/dispatcher experience

Sr Call Center requires:

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience

In lieu of an Associate degree without call center experience

Must be able to pass 27-30 wpm typing test.

Must be able to pass a customer service assessment

Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:

Provide one-to-one telephone contact with consumers and providers.

Assist with password resets.

Accurately respond to incoming calls received by the call center.

Accurately document all interactions with consumers.

Properly forward calls to Call Center Leadership or other CT agencies per procedures.

Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

Work with consumers in difficult situations.

Handle and data enter complaints in accordance with approved policies and procedures.

Meet and exceed daily standards for calls answered, customer service, and quality.

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About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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