ZipRecruiter

Log In

2

Full Time Call Center Jobs in Springfield, MA (NOW HIRING)

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Job Status: Full-Time FLSA Status: Non-Exempt Grade: 9 Reports to: Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Job Status: Full-Time FLSA Status: Non-Exempt Grade: 9 Reports to: Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A SCHEDULE * Sunday OFF * Monday 8:00a ...

MMC Group LP

Be Seen First

Call Center Representative Needed ASAP!!!

East Hartford, CT · On-site

$19.94/hr

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center ... No weekends required * Full-time, consistent hours * Paid training provided * Stable work ...

MMC Group LP

Be Seen First

Call Center Representative $19+/hr Need ASAP!

East Hartford, CT · On-site

$19.94/hr

High School Diploma or GED required with a minimum of six months of call center experience ... Stable, full-time hours * Opportunity to build valuable customer service experience * Supportive ...

MTM LLC

Service Coordinator

West Springfield, MA · On-site

$50K - $70K/yr

... call center software. Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members. Job Type: Full-time Work Location: In ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · On-site

$50K - $60K/yr

Description Position at AMBA Inside Sales Insurance Specialist (W2, Remote) Full-Time Monday ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

next page

Showing results 1-20

All JobsCall Center JobsFull Time Call Center JobsFull Time Call Center Jobs in Springfield, MA

Full Time Call Center information

See Springfield, MA salary details

$10

$17

$24

How much do full time call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for full time call center in Springfield, MA is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents at companies that serve high-value clients or specialized industries, such as finance or technology, tend to earn higher salaries. Additionally, roles requiring bilingual skills or technical knowledge often offer increased pay. Salaries can also vary based on location, experience, and company size.
What are the most commonly searched types of Call Center jobs in Springfield, MA? The most popular types of Call Center jobs in Springfield, MA are:
What are popular job titles related to Full Time Call Center jobs in Springfield, MA? For Full Time Call Center jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Full Time Call Center jobs in Springfield, MA look for? The top searched job categories for Full Time Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Full Time Call Center jobs? Cities near Springfield, MA with the most Full Time Call Center job openings:
Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Springfield, MA as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,127 per year, or $17.8 per hour.

Call Center Representative

First Choice Health Centers Inc

East Hartford, CT • On-site

$17 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

First Choice Health Centers is looking for a bilingual English/Spanish speaking Full-Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, collecting all relevant information.

Why First Choice?

We are committed to you! We offer great training, great benefits, career growth and employee well-being!

  • Medical, Dental and Vision Insurance for employees working 30 hours or more
  • 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year
  • Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
  • Company paid Life insurance
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Complimentary premium Calm Health membership (#1 mental health app)
  • Recognition programs
  • Monday through Friday schedule (no evenings or weekends)
  • The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc.

For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.

Minimum Knowledge, Skills & Abilities Required:

  • Experience working in a call center or customer-support role.
  • Strong active-listening and verbal-communication skills.
  • Proficiency in problem-solving.
  • Ability to multitask and manage time effectively.

Experience and Training:

  • Bilingual English/Spanish preferred
  • Call center: 1 year (Preferred)
  • Experience in a Healthcare setting a plus!
  • Customer service: 1 year (Preferred)
  • Minimum HS Diploma or GED equivalent required

Standard Job Duties:

  • Answers all incoming calls in a timely manner in a call center setting.
  • Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner.
  • Obtains and verifies required information, such as patient demographics, during call.
  • Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers.
  • Refer to phone triage list for calls referred to nurse or Provider.

First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. We test for marijuana as part of our drug-free workplace policy.

COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.

First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.