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Call Center Director Jobs in Springfield, MA (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

Veterans Sourcing Group

Be Seen First

Call Center Representative

East Hartford, CT · On-site

$19.94/hr

Call Center Representative Location: 77 Hartland Street, East Hartford, CT 06108 Duration: 3 Months with possibility of extension Pay Rate: $19.94/hr on W2 Work Schedule: Monday - Friday, 8:30 AM - 5 ...

Biz Voice Boost

Call Center Representative

Hartford, CT

$16.25 - $20.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

C2 EDUCATIONAL SYSTEMS INC

Center Director

Glastonbury, CT

$47K - $64K/yr

Contribute to the overall success of C2 Education by collaborating with other center directors and regional management. * Perform other related duties as assigned. Schedule: * Sessions are conducted ...

C2 EDUCATIONAL SYSTEMS INC

Center Director

Glastonbury, CT · On-site

$55K - $60K/yr

Contribute to the overall success of C2 Education by collaborating with other center directors and regional management. * Perform other related duties as assigned. Schedule: * Sessions are conducted ...

Inbloom Autism Services

Center Director

East Hartford, CT · On-site

$60K - $72K/yr

The Center Director is responsible for overall business operations and growth of the Center as they oversee and prioritize clinical integrity and optimal outcomes by engaging with staff, families we ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT

$49K - $63K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the supervision of Call Center Staff. This person will work in collaboration with Operations Management, the ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT · On-site

$49K - $63K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the supervision of Call Center Staff. This person will work in collaboration with Operations Management, the ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT · On-site

$49K - $63K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the supervision of Call Center Staff. This person will work in collaboration with Operations Management, the ...

Baystate Health

Call Center Representative

Holyoke, MA · On-site +1

$15.75 - $19.75/hr

Baystate's Call Center, located in Holyoke, MA, supports our Baystate Medical Practices, the largest multispecialty group in the region. We are seeking a customer service focused individual to join ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Springfield, MA

Call Center Director information

See Springfield, MA salary details

$43.8K

$102.5K

$159.3K

How much do call center director jobs pay per year?

As of Jun 9, 2026, the average yearly pay for call center director in Springfield, MA is $102,537.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,100.00 and $119,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Vice President or Director, with salaries often exceeding $100,000 annually. These positions require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Springfield, MA? The most popular types of Call Center jobs in Springfield, MA are:
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What job categories do people searching Call Center Director jobs in Springfield, MA look for? The top searched job categories for Call Center Director jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Call Center Director jobs? Cities near Springfield, MA with the most Call Center Director job openings:
Call Center Director jobs near you
Call Center

Call Center

Global Channel Management

East Hartford, CT

$16 - $19.75/hr

Other

Posted 9 days ago

Job description

Call Center

East Hartford, CT, United States

$ 17.00 - 18.00 (US Dollar)

Sr Call Center needs 6 months minimum experience in call center/dispatcher experience

Sr Call Center requires:

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience

In lieu of an Associate degree without call center experience

Must be able to pass 27-30 wpm typing test.

Must be able to pass a customer service assessment

Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:

Provide one-to-one telephone contact with consumers and providers.

Assist with password resets.

Accurately respond to incoming calls received by the call center.

Accurately document all interactions with consumers.

Properly forward calls to Call Center Leadership or other CT agencies per procedures.

Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

Work with consumers in difficult situations.

Handle and data enter complaints in accordance with approved policies and procedures.

Meet and exceed daily standards for calls answered, customer service, and quality.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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