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Entry Level Call Center Jobs in Springfield, MA (NOW HIRING)

EXL

Inbound Call Center Reps - Entry level

Hartford, CT · On-site

$19 - $24/hr

Qualified candidates will be asked to complete a series of assessments, including a Performance Skills Index and a Call Center Simulation. Note: The posted range is the hiring range for this role - a ...

wm

Call Center Customer Service Representative

Windsor, CT · On-site

$17.50 - $23.64/hr

Job Summary The Customer Service Rep I - This entry level role operates within a full-service National Accounts contact center, delivering end-to-end support for a wide range of customers across ...

Aston Carter

Customer Success Coordinator

Hartford, CT · On-site

$22.75/hr

Customer Success Coordinator No Call Center Experience Required | Paid Training | Career Growth ... Many leaders within the customer service department started in entry-level positions and advanced ...

New

Aston Carter

Customer Service Representative

Enfield, CT · On-site

$22.75/hr

Customer Success Coordinator No Call Center Experience Required | Paid Training | Career Growth ... Many leaders within the customer service department started in entry-level positions and advanced ...

New

The LaSalle Group

HR Assistant

Enfield, CT · On-site

$21/hr

... from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human ...

All JobsCall Center JobsEntry Level Call Center JobsEntry Level Call Center Jobs in Springfield, MA

Entry Level Call Center information

See Springfield, MA salary details

$10

$17

$24

How much do entry level call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level call center in Springfield, MA is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is an entry level call center job?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

What are the key skills and qualifications needed to thrive as an entry level call center representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

What are some common challenges faced by entry level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

Can I get an entry level call center job with no experience?

Entry level call center jobs typically do not require prior experience, making them accessible to applicants new to customer service roles. Basic skills such as communication, computer literacy, and a positive attitude are often sufficient, and training is usually provided on the job.

How do I become an entry level call center agent with no experience?

To become an entry level call center agent with no experience, focus on developing strong communication and customer service skills, which can be demonstrated through volunteer work or part-time roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; applying to companies that hire entry-level candidates is also recommended.

Which entry level call centers pay the most?

Entry level call center positions typically offer higher pay in industries such as technology, finance, and healthcare, where specialized knowledge or certifications can lead to increased wages. Companies with larger customer service operations or those that require bilingual skills often pay more than standard roles. Factors like location, company size, and the complexity of the support provided also influence pay rates for entry level call center jobs.
More about Entry Level Call Center jobs

What are the most commonly searched types of Call Center jobs in Springfield, MA?

The most popular types of Call Center jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Entry Level Call Center jobs?

Cities near Springfield, MA with the most Entry Level Call Center job openings:

Entry Level Call Center jobs near you
Infographic showing various Entry Level Call Center job openings in Springfield, MA as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,127 per year, or $17.8 per hour.

Inbound Call Center Reps - Entry level

EXL

Hartford, CT • On-site

$19 - $24/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 19 days ago

ExlService Holdings rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

135th of 495 rated business services

Job description


Compensation and Benefits
  • Hourly rate: $19/hr-$24/hr, depending on experience
  • Bonus: P4P Performance-rated bonuses paid quarterly
  • Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays, 8 company holidays, and volunteer time off
  • Other PTO: Jury duty, bereavement leave, military leave, and other applicable leave per state regulations
  • Benefits: Medical benefits, subsidized gym memberships, dental, vision, legal, identity theft protection, critical illness, and pet i nsurance offered at competitive premiums
  • Additional benefits: Basic life insurance, short-term and long-term disability, and an employee assistance program, including mental health support and online yoga access at no cost to the employee
  • 401( k) match: Up to 3% annually
  • To learn more, visit us at www.exlservice.com/careers
Responsibilities
  • Process shareholder inbound call requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates.
  • Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements.
  • Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer a gency processes.
  • Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding.
How you will make an impact:
  • Respond to inbound customer calls via phone regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance.
  • Deliver first-class inbound client service in every interaction as part of Fund Services operations.
  • Use strong verbal and written communication skills to convey complex information clearly and professionally.
  • Apply strong analytical, problem-solving, and attention-to-detail skills to analyze data and identify solutions to client inquiries and issues.
  • Resolve client issues or provide the best alternative solutions to reduce client friction points.
  • Deliver outstanding client service through NPS and driver indices, compliance, and efficiency metrics while providing a best -in-class experience for all clients.
  • Document all client interactions, inquiries, and recommendations accurately, maintaining comprehensive records in accordance with regulatory requirements and company policies.
  • Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service.
  • Demonstrate a strong team-player mindset through collaboration and individual accountability
  • Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to addres s client needs, resolve issues, and coordinate service delivery.
Qualifications
To be successful in this role, we're seeking the following:
  • Prior Contact Center experience preferred but not required;
  • Recent graduates encouraged to apply with background in Banking a nd Finance, Accounting, Economics, Business Administration and other related fields.
  • Willing to work 100% onsite at the Hartford, CT office, Monday-Friday.
  • Willing to work shifting schedules as needed by the business between 8:00 AM EST and 6:00 PM EST.
  • Qualified candidates will be asked to complete a series of assessments, including a Performance Skills Index and a Call Center Simulation.

Note: The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

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