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Entry Level Call Center Jobs in Springfield, MA (NOW HIRING)

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Entry Level Call Center information

See Springfield, MA salary details

$10

$17

$24

How much do entry level call center jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for entry level call center in Springfield, MA is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry-level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

What are the key skills and qualifications needed to thrive as an Entry Level Call Center Representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

What are entry level call center jobs?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

What Are Entry-Level Call Center Jobs?

As an entry-level call center employee, your exact duties vary depending on the type of call center in which you work. However, all entry-level call center jobs involve talking on the phone. Your responsibilities may include receiving inbound calls for customer service or support or making outbound calls for telemarketing, surveys, or providing information. Placing outbound calls usually involves making sales or collecting data, while as an inbound call center representative, you may answer questions or help the customer troubleshoot an issue. In other roles, you may work in the dispatch department where you route calls based on the needs of the caller.

More about Entry Level Call Center jobs
What are the most commonly searched types of Call Center jobs in Springfield, MA? The most popular types of Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level Call Center jobs? Cities near Springfield, MA with the most Entry Level Call Center job openings:
Entry Level Call Center jobs near you
Entry-Level Call Center Trainer

Entry-Level Call Center Trainer

MMC Group

East Hartford, CT • On-site

$22.66/hr

Full-time

Medical, Dental, Vision, Life

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Entry-Level Call Center Trainer
Pay: $22.66 per hour
Are you passionate about helping others succeed? Do you enjoy presenting, coaching, and creating engaging learning experiences? If you're ready to launch your career in corporate training, we'd love to meet you!
We are seeking an energetic, motivated Call Center Trainer to join our team. In this role, you will help onboard and develop customer service professionals by delivering engaging virtual and classroom training programs, creating training materials, and serving as a trusted resource for employees and leadership.
This is an excellent opportunity for recent graduates or professionals with early leadership or training experience who are looking to grow into a rewarding career in Learning & Development.
What You'll Do
  • Deliver engaging remote and in-person training sessions for new hires and existing employees.
  • Create, update, and maintain training guides, presentations, and operational manuals.
  • Partner with supervisors and managers to provide refresher and remedial training.
  • Track trainee progress, testing results, attendance, and overall class performance.
  • Conduct pre-tests, post-tests, evaluations, and provide coaching feedback.
  • Ensure all training materials remain current with process and system updates.
  • Serve as a Subject Matter Expert (SME) across operational processes.
  • Facilitate meetings and collaborate with leadership and client partners to improve performance.
  • Support continuous quality improvement initiatives focused on customer service, productivity, and accuracy.

What We're Looking For
Required Qualifications
  • Bachelor's degree.
  • At least 6 months of training, coaching, instruction, team lead, or leadership experience in a call center environment.
  • Strong presentation and communication skills.
  • Comfortable speaking in front of groups both virtually and in person.
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to thrive in a fast-paced, collaborative environment.

Preferred Qualifications
  • Experience designing or delivering training programs.
  • Familiarity with Learning Management Systems (LMS).
  • Healthcare, Medicaid, CHIP, or government program experience.
  • Experience with quality assurance or continuous improvement initiatives.

Why You'll Love This Opportunity
  • Launch your career in Learning & Development.
  • Gain experience delivering both virtual and classroom training.
  • Build leadership and presentation skills.
  • Work with a collaborative healthcare operations team.
  • Make a direct impact on employee success and customer experience.

Apply today and help shape the success of the next generation of customer service professionals while building your own career in corporate training!
Job Requirements
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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