ZipRecruiter

Log In

1

Virtual Call Center Jobs in Springfield, MA (NOW HIRING)

Conduent, Inc.

Trainer

East Hartford, CT

Deliver engaging virtual and in-person training sessions with a high level of energy ... Experience delivering training in a transaction processing or call center environment.

Conduent, Inc.

Trainer

East Hartford, CT · On-site

Deliver engaging virtual and in-person training sessions with a high level of energy ... Experience delivering training in a transaction processing or call center environment.

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

Virtual agents * Conversational AI * Intelligent routing * Workflow automation * Speech and ... call routing, and carrier integrations. * Experience supporting large-scale contact center ...

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Springfield, MA

Virtual Call Center information

See Springfield, MA salary details

$5

$14

$21

How much do virtual call center jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for virtual call center in Springfield, MA is $14.01, according to ZipRecruiter salary data. Most workers in this role earn between $9.57 and $16.30 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Springfield, MA? The most popular types of Call Center jobs in Springfield, MA are:
What are popular job titles related to Virtual Call Center jobs in Springfield, MA? For Virtual Call Center jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Springfield, MA look for? The top searched job categories for Virtual Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Virtual Call Center jobs? Cities near Springfield, MA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Springfield, MA as of July 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $29,147 per year, or $14 per hour.

Bilingual Scheduling Center Agent

Aspen Dental

Bloomfield, CT

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

670th of 887 rated healthcare providers

Job description

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.  

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.  

We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. 

Job Duties: 

  • Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services,  

  • Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns 

  • Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.  

  • Additional duties as assigned by the Call Center Leadership team 

Job Requirements: 

  • High School Diploma or equivalent required 

  • Must be professionally proficient in both English and Spanish 

  • 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred  

  • Desire to succeed in a fast-paced, goal and consumer driven environment  

  • Communication skills, with the ability to speak clearly and professionally  

  • Tech-savvy - Ability to navigate provided technology efficiently 

  • Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload 

  • Must have a quiet, HIPPA compliant, private workspace   

  • Some evening and weekend scheduling availability required 

Compensation and Benefits:  

  • Pay rate: $17.00/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.   

  • Various full and part-time shifts available 

  • Comprehensive Health, Dental and Vision insurance offerings 

  • Paid time off 

  • 401K – with generous company match  

Apply today for immediate consideration and begin your career journey with Aspen Dental!  


View CA Privacy Policy

What Aspen Dental employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply