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Virtual Call Center Jobs in Springfield, MA (NOW HIRING)

Sharecare

Lead Customer Service Rep

Hartford, CT · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

Virtual agents * Conversational AI * Intelligent routing * Workflow automation * Speech and ... call routing, and carrier integrations. * Experience supporting large-scale contact center ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Springfield, MA

Virtual Call Center information

See Springfield, MA salary details

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How much do virtual call center jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for virtual call center in Springfield, MA is $13.69, according to ZipRecruiter salary data. Most workers in this role earn between $9.38 and $15.91 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Springfield, MA? The most popular types of Call Center jobs in Springfield, MA are:
What are popular job titles related to Virtual Call Center jobs in Springfield, MA? For Virtual Call Center jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Springfield, MA look for? The top searched job categories for Virtual Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Virtual Call Center jobs? Cities near Springfield, MA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Springfield, MA as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $28,468 per year, or $13.7 per hour.
Entry-Level Call Center Trainer

Entry-Level Call Center Trainer

MMC Group

East Hartford, CT • On-site

$22.66/hr

Full-time

Medical, Dental, Vision, Life

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Entry-Level Call Center Trainer
Pay: $22.66 per hour
Are you passionate about helping others succeed? Do you enjoy presenting, coaching, and creating engaging learning experiences? If you're ready to launch your career in corporate training, we'd love to meet you!
We are seeking an energetic, motivated Call Center Trainer to join our team. In this role, you will help onboard and develop customer service professionals by delivering engaging virtual and classroom training programs, creating training materials, and serving as a trusted resource for employees and leadership.
This is an excellent opportunity for recent graduates or professionals with early leadership or training experience who are looking to grow into a rewarding career in Learning & Development.
What You'll Do
  • Deliver engaging remote and in-person training sessions for new hires and existing employees.
  • Create, update, and maintain training guides, presentations, and operational manuals.
  • Partner with supervisors and managers to provide refresher and remedial training.
  • Track trainee progress, testing results, attendance, and overall class performance.
  • Conduct pre-tests, post-tests, evaluations, and provide coaching feedback.
  • Ensure all training materials remain current with process and system updates.
  • Serve as a Subject Matter Expert (SME) across operational processes.
  • Facilitate meetings and collaborate with leadership and client partners to improve performance.
  • Support continuous quality improvement initiatives focused on customer service, productivity, and accuracy.

What We're Looking For
Required Qualifications
  • Bachelor's degree.
  • At least 6 months of training, coaching, instruction, team lead, or leadership experience in a call center environment.
  • Strong presentation and communication skills.
  • Comfortable speaking in front of groups both virtually and in person.
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to thrive in a fast-paced, collaborative environment.

Preferred Qualifications
  • Experience designing or delivering training programs.
  • Familiarity with Learning Management Systems (LMS).
  • Healthcare, Medicaid, CHIP, or government program experience.
  • Experience with quality assurance or continuous improvement initiatives.

Why You'll Love This Opportunity
  • Launch your career in Learning & Development.
  • Gain experience delivering both virtual and classroom training.
  • Build leadership and presentation skills.
  • Work with a collaborative healthcare operations team.
  • Make a direct impact on employee success and customer experience.

Apply today and help shape the success of the next generation of customer service professionals while building your own career in corporate training!
Job Requirements
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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