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Call Center Manager Jobs in Springfield, MA (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT

$49K - $63K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the supervision of Call Center Staff. This person will work in collaboration with Operations Management, the ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT · On-site

$49K - $63K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the supervision of Call Center Staff. This person will work in collaboration with Operations Management, the ...

Veterans Sourcing Group

Be Seen First

Call Center Representative

East Hartford, CT · On-site

$19.94/hr

Call Center Representative Location: 77 Hartland Street, East Hartford, CT 06108 Duration: 3 Months with possibility of extension Pay Rate: $19.94/hr on W2 Work Schedule: Monday - Friday, 8:30 AM - 5 ...

Conduent, Inc.

Call Center Supervisor

East Hartford, CT · On-site

$49K - $63K/yr

Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the supervision of Call Center Staff. This person will work in collaboration with Operations Management, the ...

Biz Voice Boost

Call Center Representative

Hartford, CT

$16.25 - $20.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Baystate Health

Call Center Representative

Holyoke, MA · On-site +1

$15.75 - $19.75/hr

Baystate's Call Center, located in Holyoke, MA, supports our Baystate Medical Practices, the ... Together our inspired and compassionate teams manage the whole health needs of all communities in ...

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All JobsCall Center Manager JobsCall Center Manager Jobs in Springfield, MA

Call Center Manager information

See Springfield, MA salary details

$29.4K

$63.6K

$109.1K

How much do call center manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for call center manager in Springfield, MA is $63,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $74,700.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Springfield, MA? The most popular types of Call Center jobs in Springfield, MA are:
What are popular job titles related to Call Center Manager jobs in Springfield, MA? For Call Center Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Springfield, MA look for? The top searched job categories for Call Center Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Call Center Manager jobs? Cities near Springfield, MA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,610 per year, or $30.6 per hour.
Inbound Call Center Manager / Team Lead - Finance Industry

Inbound Call Center Manager / Team Lead - Finance Industry

ExlService Holdings, Inc.

Hartford, CT • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

ExlService Holdings rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

58th of 426 rated business services

Job description

Job Description
  • Location: Onsite in Hartford, CT
  • Hours: 8 hour shifts varying between 8AM EST - 6PM EST Monday through Friday
  • Base Salary Range - $55k - $65k annual depending upon experience

Note: The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
  • Annual bonus: up to 8% of base pay paid out on a quarterly basis
  • Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays and 8 company holidays, volunteer time-off
  • Other PTO: Jury duty, bereavement leave, military leave etc. as applicable per State regulations.
  • Benefits: Elected benefits such Medical (along with subsidized gym memberships), dental, vision insurance, Legal, identify theft, critical illness, pet insurance offered at competitive premiums. Basic life Insurance, Short Term and Long term disability and employee assistance program including mental health support, online yoga access at NO COST to the employee.
  • 401k match: up to 3% annually.
  • For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

We are seeking a dedicated and experienced Customer Service Inbound Call Center Managers to lead our team of customer service representatives in the Transfer Agency department.
In this role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards.
This position requires strong leadership skills, a deep understanding of Call Center management and a commitment to fostering a positive work environment.
***Experience mentoring and managing financial services inbound call center teams is a plus***
Responsibilities
  • Team Leadership: Supervise, mentor, and motivate a team of Transfer Agents customer service representatives, providing guidance and support to enhance their performance and development.
  • Operational Oversight: Monitor inbound call operations, ensuring compliance with departmental policies and procedures, and maintaining high standards of customer service.
  • Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement training programs to improve team capabilities and service delivery.
  • Quality Assurance: Develop and implement quality assurance processes to assess call quality, ensuring that representatives adhere to best practices and provide accurate information to clients.
  • Customer Experience: Act as an escalation point for complex customer inquiries, resolving issues promptly and ensuring client satisfaction.
  • Reporting and Analysis: Generate reports on team performance metrics, customer feedback, and operational efficiency, utilizing data to identify areas for improvement.
  • Collaboration: Work closely with cross-functional teams, including training, compliance, and product management, to enhance service offerings and address client needs.
  • Continuous Improvement: Identify and recommend process improvements to enhance operational efficiency and client satisfaction within the Transfer Agent department.

Qualifications
To be successful in this role, we're seeking the following:
  • Minimum of 3 years of experience working in a call center customer service department, with at least 1 year in a supervisory role - preferably as part of a Financial Services and/or Banking company
  • Strong understanding of banking operations, particularly in transfer-related services.
  • Excellent communication and interpersonal skills, with the ability to foster a positive team environment.
  • Proficient in call center technologies and software; experience with CRM systems is a plus.
  • Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

About Us
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

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