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Work From Home Call Center Customer Service Jobs in Springfield, MA

The Jernigan Agency

WORK FROM HOME

Hartford, CT · On-site +1

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... Must have a computer and phone to service the clients. * This is all online so and internet ...

The Jernigan Agency

WORK FROM HOME

Springfield, MA · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

HMG Careers

Work From Home Sales Specialist

Chicopee, MA · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Work From Home Call Center Customer Service information

See Springfield, MA salary details

$10

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$26

How much do work from home call center customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for work from home call center customer service in Springfield, MA is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.18 per hour, depending on experience, location, and employer.

What is a work from home call center customer service job?

Work from home call center customer service jobs involve assisting customers over the phone, via chat, or through email without having to work from a physical office. Employees in these roles handle inquiries, resolve issues, and provide information about products or services from the comfort of their homes. These jobs require strong communication skills, a reliable internet connection, and often basic computer proficiency. Many companies offer flexible schedules and provide necessary training and support remotely.

What are the key skills and qualifications needed to thrive as a work from home call center customer service representative?

To thrive as a Work From Home Call Center Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and remote collaboration tools is often required. Patience, active listening, and self-motivation are essential soft skills for effectively handling customer inquiries and working independently. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a remote work environment.

How do remote call center customer service representatives stay connected with their team while working from home?

Remote call center customer service representatives typically stay connected with their team through regular virtual meetings, instant messaging platforms, and shared dashboards. Supervisors often hold daily or weekly check-ins to address questions, provide updates, and maintain team morale. Collaboration tools like Slack, Microsoft Teams, or Zoom help facilitate real-time communication, making it easy to ask for help or share feedback. This virtual structure ensures that employees feel supported and aligned with company goals, even while working independently from home.

What is the difference between Work From Home Call Center Customer Service vs Work From Home Technical Support Specialist?

AspectWork From Home Call Center Customer ServiceWork From Home Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or IT knowledge often required
Work EnvironmentCall center software, headset, computer at homeRemote troubleshooting tools, technical software, computer
Industry UsageCustomer service across various industriesTechnology, software, hardware support
Common Search IntentCustomer service jobs, remote call center rolesTechnical support jobs, remote IT support

While both roles involve remote work and customer interaction, Work From Home Call Center Customer Service focuses on general customer support and service inquiries, whereas Work From Home Technical Support Specialists handle technical issues and troubleshooting. The latter typically requires technical knowledge or certifications, making it more specialized.

What are popular job titles related to Work From Home Call Center Customer Service jobs in Springfield, MA?

For Work From Home Call Center Customer Service jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Work From Home Call Center Customer Service jobs in Springfield, MA look for?

The top searched job categories for Work From Home Call Center Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Work From Home Call Center Customer Service jobs?

Cities near Springfield, MA with the most Work From Home Call Center Customer Service job openings:

Work From Home Call Center Customer Service jobs near you
Infographic showing various Work From Home Call Center Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,417 per year, or $18 per hour.

WORK FROM HOME

Hartford, CT • On-site, Remote

The Jernigan Agency
Insurance Services • 11 - 50 employees
Learn more about The Jernigan Agencyexternal

Part-time

Posted 27 days ago

Job description

This Jernigan Agency is looking for individuals interested in working remotely as sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income helping our clients who have asked for our help with life insurance backed products.
As this is a commission based income, there is no cap on your earnings. We use data driven systems and cutting edge lead generation that gets you connected with interested clients quickly.
The candidate we are looking for is disciplined, honest, confident, and passionate about helping people achieve their financial goals. Occasional travel for work for in-person conferences. If you are not currently licensed but have a desire to learn this business, we will help guide you in that process.
Sales Job Description:
  • Call on our lead prospects to set up appointments.
  • Help each client to review their options and apply for that coverage.
  • See the application through the underwriting process and get our clients covered.
Requirements for Sales Position:
  • Must be licensed in life products or willing to get licensed.
  • Must have a computer and phone to service the clients.
  • This is all online so and internet connection is a must.
  • We provide all of the training.
  • We have warm leads available who have contacted us first. No COLD calling.
We provide:
  • Training
  • Mentorship
  • Lead system for getting in front of clients

If you are interested in learning more about working with us, please schedule an interview through jerniganagency.org

Apply